[Resolved]  Tata Motors — Complaint for my car Fiat Palio 1.9 D(MP-04-T-6576)-Shyam Kukadia

It's Been 22 days i did my complaint but no response from Tata or Fiat part.
My car is also lying at Tata tween wheel service station vadodara gujarat, Karelibaug.
They are not responding fo rthe same

Tata Motors — Complaint no Revert no resolution given

Dear Sir,

This the third time i am forwarding this mail for below trailing mail complaint but its been almost 25 Days i have not received any kind or revert of mail or call. I also registered my Complaint online on tatamotors.com website but i have not received any mail or sms for the same also. today i also called customer care call center of tata mortors but they kept me on hold for 1 hour without giving any resolution.

My car Fiat Palio 1.9 D is lying at Tata Twin wheel service station karelibaug city:vadodara state: gujarat from last 12 days.


shyam kukadia
Mobile No: +91-[protected]

----- Forwarded Message -----
From: shyam kukadia <[protected]@yahoo.co.in>
To: Tata Customer care <[protected]@tatamotors.com>; "[protected]@tatamotors.com" <[protected]@tatamotors.com>
Sent: Tuesday, 20 September 2011 4:29 PM
Subject: Fw: Complaint for my car Fiat Palio 1.9 D-Shyam Kukadia


Daer Sir,

Please Help me out with the below matter. My car is already lying at Tata Tween wheel service center Karelibaug, vadodara. Gujarat from last 12 Days with the same problem of Alternator Belt break down again and again. PLease give me solution for the same. I already spent almost Rs. 40000 for the solution of the same. everytime they told me to change belt and tensioner and once they also make me change A/C Compressor costing Rs. 25000 but still problem exist and belt used to break very frequently. last time i just driven my car only 25 Kilometer and new belt broke down.

If A/C Compressor was good and no problem was with A/C Compressor why do i bear cost of Rs. 25000? PLease take that compressor back and reimburse me rs. 25000 for the same.

Please for God sake give me solution for the same.

Shyam Kukadia
Mobile No: +91-[protected]

----- Forwarded Message -----
From: shyam kukadia <[protected]@yahoo.co.in>
To: "[protected]@tatamotors.com" <[protected]@tatamotors.com>; Tata Customer care <[protected]@tatamotors.com>
Cc: "a.[protected]@tatamotors.com" <a.[protected]@tatamotors.com>
Sent: Monday, 29 August 2011 1:27 PM
Subject: Complaint for my car Fiat Palio 1.9 D-Shyam Kukadia

Dear Sir,

I am not able to get any solution for alternator belt break down again and again. i just changed my alternator belt 23rd August 2011 and after driving max 40 Kilometer, alternator belt broke again on Saturday 27th August 2011. My car registration Number is MP-04-T-6576 and my name is Shyam Kukadia.

Now according to Mr. Hiteshbhai at Tata Twin wheels, Near Jalaram Mandir, Karelibaug, Vadodara showroom called me today that Engine valve got bend and car got locked completely after giving ignition once or twice, so car need to be taken at Tej Motors Ahmedabad showroom.

Please tell me just in 4 days alternator belt broke again.... and due to that any other fault may come in engine according to Mr. Hiteshbhai.... why do i suffer for that monetary loss? why should i pay for the mistake which i have not done? its just because alternator belt was not installed properly broke in 4 days and due to that if any other expenses in car/engine occurs, it's Tata motors liability to get it done... why should i pay for that?

I have already paid almost more then Rs. 35000 for the problem of this alternator belt. they make me unnecessary cost of changing A/C compressor(Rs.25000) by saying that compressor pully is out. but still problem is not solved after changing unnecessary compressor. who will going to bear that Rs. 25000 cost of A/C Compressor? Please take back that A/C Compressor and reimburse me the cost of it...

Why you people not got technological sound and experienced engineers at service station? i am just fade up of spending loads of money on my car Fiat Palio 1.9 Diesel. I already spent more then cost of car and that all was unnecessary cost occured due to wrong suggestions by Tata Twin wheel karelibaug vadodara.

Please give me proper solution to my car which is lying right now at Tata Twin wheel karelibaug vadodara. on saturday car was picked up by guys from tata twin wheel after having talk with Mr. Hiteshbhai.

i will be waiting for positive reply as soon as possible.

Shyam Kukadia
Mobile No: +91-[protected]
From: shyam kukadia <[protected]@yahoo.co.in>
To: "[protected]@tatamotors.com" <[protected]@tatamotors.com>
Cc: "a.[protected]@tatamotors.com" <a.[protected]@tatamotors.com>
Sent: Wednesday, 24 August 2011 12:39 PM
Subject: Re: Complain for my car Services

Dear Sir,

As if now My car was taken for service second day of complaint and got delivery of car in 4-5 days as they dont have engineer for Fiat car work and service according to Mr. Hiteshbhai and i understand it. I am satisfied with kind of service given by Mr. Hiteshbhai later on.

As if now i am satisfied that Alternator belt has been changed but i am not finding a final solution for that. why alternator belt breking out again and again although i did spend more the Rs. 35000 for the same.

In first instance they said there is problem in tensioner so changed it then they said A/C Compressor is out, you have to install newA/C Compressor, so i changed my A/C Compressor though it was working and still alternator belt is breaking down....

Till when i have to pay again and again for the same matter? please give me final solution for this matter.

will be waiting for positive reply.

Thanks and Regards

Shyam Kukadia
Mobile No: +91-[protected]

From: "[protected]@tatamotors.com" <[protected]@tatamotors.com>
To: [protected]@yahoo.co.in
Cc: a.[protected]@tatamotors.com
Sent: Monday, 22 August 2011 12:08 PM
Subject: Complain for my car Services
Dear Sir,

Thank you for writing to us.

We are in receipt of your email dated 16.08.11. At the outset, we regret the delayed response and inconvenience caused to you.

The matter has been immediately taken up with our Regional office, Ahmedabad with a request to look into the matter on priority and to arrange to do the needful at the earliest.

In case of any further assistance, please feel free to contact Mr. Anil Kumar Sharma, Customer Support Manager on [protected].

Assuring you best of our services.

Thanking you
For Tata Motors

Fiat-Care Team
Mumbai




From: shyam kukadia [mailto:[protected]@yahoo.co.in]
Sent: Tuesday, August 16, 2011 12:11 PM
To: CUSTOMERCARE ( TML )
Subject: Fw: Complain for my car Services

Dear Sir,

Please look at belove complaint i did for Alternator Belt broke down again and again. Yesterday only my Car again broke Alternator belt and i contacted Mr. Hitesh who is may be Engineer fo taking an appointment to repair my car but he told me that he dont accept repairing work of Fiat Palio, he dont work for Fiat Palio...

Its the same service station(Tata Tweens wheel Karelibaug near Jalaram Mandir, Vadodara) where i changed my Alternatr belt + A/C Compressure which you can see in your database...

Please give me solution for these as soon as possible.

Shyam Kukadia
Mobile No: +91-[protected]

----- Forwarded Message -----
From: shyam kukadia <[protected]@yahoo.co.in>
To: [protected]@tatamotors.com
Sent: Friday, 3 September 2010 12:30 PM
Subject: Complain for my car Services
Dear Sir/Ma'm

I am Shyam Kukadia from Vadodara( Gujarat ). I am an owner of FIAT Palio 1.9 Diesel model and i am regular customer for car service and repairing at your TWIN-WHEELS TATA & FIAT Service station Karelibaug.

In my car once way back in past Alternator Belt of my Car broke up, so i visited to TWIn Wheel service station and they installed me a new Alternator Belt and it was good service but in next 10 days only my Belt broke up again so again they replaced it with New Belt, I said OK and again in next 15 days it Broke up !!!!

Then they said, they have to analyse the exact problem and they will take time, i said ok...after some days they came with solution that my A.C. Compressor Pully is OUT and i need to replace it. (A.C.Compressor which cost almost Rs.25000), I said OK and Given Rs. 5000 in Advance... Later on they said i need to change the Tesioner and Round tesionar also, I said OK change it if problem can get solved....

I came up with total expence in total approx. Rs.35000 but what i got is only after near 25-30 days again Alternator Belt Broke up...........!!!!!

I mean what was being analysed by the tecnical person at your TATA/FIAT Service Station?
I have wasted my lot of Money, Lot of Time while they were expecting A.C. Compressor Delivery and Fitting and all...
Please Give me a proper solution for this matter, what i need is perfect solution for problem in Car for which i have already paid lot of Money.

Will be waiting for positive Reply...

Thanks and Regards

Shyam Kukadia
Mobile No:[protected]