[Resolved]  Tata Photon+ — very slow speed

Dear Sir,

I am user of Tata Photon+ data card on my no. is [protected]. Tata claimed speed of 3.1 Mbps., but I am getting very slow speed. I made repeated requests to them, and today on 05/06/2012 at around 20.00 hrs., at their tollfree no.[protected], some person Mr. Zeeshan attended the call and told that we claim speed UPTO 3.1 Mbps. my speed of download was 0.75 mbps and upload was 0.51 mbps and ping was 100 ms.

The person told that your speed of 0.75 is our average speed and we can't register your complaint.

I request you to kindly look into the matter that what speed Tata is claiming and charging for that and what speed they are providing.

It is a clear cut cheating with the subscriber, they publish Highest speed to attract the customer and when customer complaints about speed then they say about average speed.

Kindly look into the matter and take serious action against the cheating with the subscriber.

However I am attaching the printscreen of speedtest.

Thanks

Pavan Kumar Gupta
mobile no. [protected]

I have a tata photon plus. i am recharged it with 1200rs plan but i am getting very slow speed between 5kbps to 15kbps