[Resolved] Tata Photon Plus — Faking the company terms by the store executives.

 
6 Reviews
Bangalore, Karnataka, India
 Subhash Nottuntavida
I had a dongle(data-card) of TATA PHOTON PLUS postpaid connection which i was using for the past 2+ years, i deactivated my postpaid connection 2 months back since i wanted to convert it to a prepaid account. Couple of weeks back, one Saturday i walked into the Tata Docomo store which is put up in Koramangala, Bangalore to inquire about the same. It took the token and waited until my turn came up, I said to the store executive what i need, he said since the account is deactivated I need to submit all the proofs once again, clear the outstanding 300/- rupees, then they gave a reference number after submitting all the relevant documents and clearing the outstanding balance which is needed and said they will create a new postpaid connection within 2-3 days which will be intimated through SMS. I waited 2-3 days, nothing happened, 1 week was over nothing happened, The very next Saturday I when to the same store to inquire about it. The store executives then started searching for the submitted application, then they realized that approval of my application was done but because of their irresponsibility it was not forwarded to the next department for activation. In front of me they forwarded the mail for activation and said I will receive a call within 3 hours. I got a call 2 hours later from the store executive saying like my account cannot be activated now because I need to wait another 2 months for activation since it was deactivated. This statement was never communicated to me nor when i inquired about it, they just faked the information of a reputed company and made me walk many times like a fool. Do TATA follow the govt style of process to activate an account? And the store executive are trained to fool people and fake the information? It was really pathetic experience with tata photon dongle. Please never use it, the service is so poor!
Complaint marked as Resolved 
i have cancelled the connection and taken a new one, , and closing this complaint.. also please deletee this complaint...
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Dear Subhash,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and Regards
Customer Care
Account No.[protected]

Contact Number : 91-[protected]

E-mail : [protected]@gmail.com


Thanks,
Subhash N
Dear Mr.Subhash,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
I do not know what you are going to resolve now since the store executive told me that I need to wait for another 2 months for activation. Please get me an update on this asap because based on that I need to take a decision for some other alternatives.

Thanks,
Subhash N.
Dear Mr.Subhash,

We tried to speak to you personally on your number to understand your concerns regarding the miscommitment issue. However, we are unable to contact you, since your call was not responded.

Hence, we would like to inform you that the complaint docket number[protected] has been registered and it will be resolved soon.

Thanks and Regards,
Customer Care
Tata Docomo.

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    Tata Photon Plus - Faking the company terms by the store executives.