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[Resolved]  Tata Photon Plus — PHOTON NOT WORKING IN ROPAR

Respected SIR/Ma`am,

My TATA Photon no [protected] is not working from last 10days, i am continuously complaining regarding same,but all the time operator can not solve the problem and say that some technical person will call you in some time. but i never get a call. always they give so many excuses.

I also mailed to them regarding my complain. but there is no inquiry till now. please help me.
Complaint marked as Resolved Aug 14, 2020
Complaint comments  13 CommentsShareTweet

Comments

Tata Photon + — Photon + Not working

I have recently upgraded to Photon + from plug to surf but that does not work in another place other than home network.

And you to try to call there call center they could not solve it

Tata Photon — Photon not working

Sir ,
I am Pushpraj Singh . i have used tata photon ..
it will not working for 2 days. i will try to cummunicate wiith customer care but i will not satisfied....
plz do some thing

Tata Photon+ — not working

I am C.S.SUBRAMANIAM ([protected]) Bought Tata Proton + for my outside use
particularly in my Kodambakkam Office which is also in hot of the Chennai City. I am staying in Mannady Area Chennai City.
While purchasing from their Thambu Chetty Streety Show room their representatives told it will work any where in india and their advertisement aslo stating the same.
I bought it for Rs.3500/-.
After purchase i try to use in my office from the 1st day to till date it is not working
i made 3 complaints and all the 3 complaints their representative from T.Nagar branch
and very clearly told it wont work in kodambakkam area and advise me to return the same and it will take one month and till that time change your plan from Rs.750 to Rs.200/m
I changed the plan and even after my repeated request no one responded.
I used the equipment in my house after one month people from tata indicom keep on calling for the payment outstanding.
Today also they are asking me to pay the due and adjust to sell the equipment to any one of my friends.
Hence Please dont purchase the equipment until check it or chek with the people frequently using the euipment.
Tata indicom won't take any responsibility for the non working of the equipment or the coverage.
They simply say cancel your subscription and arrange to sell the equipment as your own risk.
The worst treatement which i never expect from the GIANT OF TATA.
Sir,
I am jeelay singh Singh . i have used tata photon whize modem..
it will not working for 20 days. i will try to cummunicate wiith customer care but i will not satisfied...
.the concted time sowingh errar 678 the remote computer did not respond
kindly solved my problem
thanks. tata photon whiz modem no.-[protected]

Tataphoton — tataphoton plus in not working

My self Dr. suresh sathe stayng at kandivli. I have purchased Tata phton plus 2 and half months back.
Person who guided me for this was Mr. Krishna ( mobile no- [protected] ),Mr. vikas (Moblie no [protected]) . I am giving you other numbers who involved in the installation of Tata photon plus in my home. These are [protected], [protected],
Sir, the person who installed the device in my house told me that he will give me the bill next day, but he never gave me bill. He is not also picking the phone of mine. From the time of installation my device is not working.
I visited TATAINDICOM gallery near kandivli station (west). They told me that I don’t have proper documents.
When I went there with proper documents they told me that device is not working and I have to check the device.
So went to ONIDA HOUSE ANDHERI west they told me that my devise is not working and they gave replacement certificate.
When I came back to TATAINDICOM gallery near kandivli station (west) and showed them that certificate they told me that as my connection is prepaid connection my device will not be replaced.
I called at your call centre where I was advised to send email to you.
Sir from last 2 and half months I have undergone lot of physical and mental harassment by the proceedings.

My name is Dr. Suresh sathe
My moblie no is [protected]
My tata photon ( device )no [protected]
device is from EPIVALLEY ( NO- A10000040 D8849)
model is SEC-8380
MDN [protected]
replacement certificate no[protected]
jobshit no-[protected]
I expect very prompt action in this matter

with regards

dr.suresh sathe

Tata Photon — not work

my mdn no : [protected]
when i try to connect internet via tata photon error message appear like
"the remote computer did not respond."

so give me solution of this.
contact no : [protected]

Tata Photon Plus — NOT WORKS

Dear Sir,

1. Please refer to Customer ID No [protected].

2. The said broad band connection is faulty and not working since 08 April 2011. The complaint regarding fault has been lodged to customer care, Tata Photon vide Complaint No[protected] dated 09 April 2011 and Complaint No[protected] dated 10 April 2011. Thereafter several reminders have also given to the customer care, but without any result. Every time it is assured that “Our Service Engineer will visit your office soon”. After lapse of 96 hrs your Engineer came to our office on 13 Apr 2011 and after checking he declared the device faulty. He told that it will be changed within 24 hrs by our Service Engineer. As 48hrs have already past, no any person visited to our office to change the device. Our official work is being hampered due to the same and it has already been intimated to your office repeatedly.

3. It is a repeated recurring problem which has never been rectified properly. Refer our Complaint No[protected] dt 22 Feb 2011 and[protected] dt 05 Mar 2011 and also e-mails sent to your department on 10 April and 14 April 11 (copy attached) . The payment of bill is being claimed/paid despite the device being faulty which is also not justified. If the problems can not be rectified, our deposit be refunded and the device be deposited back at the earliest so that we can apply for some other better connection.

Tata Photon — not working

my name ramakrishna i have to tata photon plus

evry night 12.30 pm after not working iam call
cu.care u r agent tell to technical problems
tomorow morning 8.30AM solve this problime
but every day same prbolem repeated
i have purchase on 17/12/2011 and no response from the co as well as dealer for my free gift and the experience is very bad for the connectivity and speed even on toll free no i am not getting wright idea what to do please not my photon no [protected]
Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Please throw the modem in dustbin either u will regret, Customer care of tata photon sucks a big time.
Dear Customer,

We tried to speak to you personally to understand your concerns regarding the Photon connectivity issue. However, we are unable to contact you, since your call was busy.

Hence, we request you to kindly provide us your Tata Photon connection details which will assist us in doing the needful.

Further, we request you to kindly mark an E-Mail to [protected]@tatadocomo.com for any assistance.


Thanks and Regards,
Customer Care
Tata Docomo.
i am pursuing my post graduation from rayat college railmajra(ropar), , , internet is very much important for my study, , thats why i hav purchased tata photon plus from my hometown mohali, , it works well in mohalli, , but when i entered the college premises it stopped working, , its my humble request you to plz forward my complaint to the higher authorities to provide tata photon internet service in this area, , , , many of my friends have changed their tata photon wireless broadband to other like RELIANCE but i dont want to change it to RELIANCE, , , ,

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