[Resolved] Tata Photon Plus — Very Bad Service, Irresponsible Staff, Loss of Money | |||
I have taken a Tata photon device on 13th Apr 2013, by paying Rs 1924 for two months rent in advance. The Tata photon number is [protected]. But I was not able to use the service, due to lot of problems occurred like for address verification failed, connection not active and connection barred . Then I handed over the device to the Tata photon representative ([protected]@[protected], [protected]@[protected]) at my office location i.e. HCL tech, ELCOT –SEZ for rectification . And I got no response from any one after that for long time. Then I approached to Tata photon representative at HCL again and told him, I don’t need this connection anymore and want my money back. They have suggested to follow some procedure like sending the mail to “[protected]@tatadocomo.com” and after some day again suggested to send mail to “[protected]@gmail.com” and so on. I have followed everything suggested by them but there is no solution yet. Now it has been around 2 month and every time I am following up those representative. This is cheating or you can say fraud by Tata Photon and we should not allow this kind of vendor inside the campus by which employee is wasting their time by following them and getting irritation too. This is not good at all for employee health & wealth both. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 15 Comments | |||
Comments
claims the downloading speed is 4.1 mbps.
but the speed is actually 50 kbps.
its worst than mtnl
but the speed is actually 50 kbps.
its worst than mtnl
india mail service — lost money
sir ,this company sent me a newsletter and asked to pay a dd in the favour of mr j.m.patel at the address at. sonvada,ta. pardi,dist. valsad
pin-396125,gujarat(india).i sent a DD of 550 but did not receieved any releated items and i did not found any response from them.plz guide
me.
Tata Photon Plus — NOT ABLE TO USE PHOTON
I resigned from TTSL and hense my Photon Plus Company account was disconnected. I have Photon Plus Instrument purchased by me and it does not belong to Company. Now, I want to activate the same in my personal account but it shows due amount not paid by company under my ESN. The company is not able to activate due to this dues. What is my fault if the company is not paying money to itself? I want to use Photon Plus but I am not able to use it. This foolish company is loosing revenue because of silly buraucracy and red tapism in the system. TATA has become a LALA company and is run like government office with lots of rules and regulations.I have now decided for Reliance Net Connect if TATA does not relove my 3 month long issue in next week. If this is the issue with its own employees than I can understand how customers might be suffering out of this.
Tata Photon — Service not good
I am using TATA Photon Broadband, and some of the sites are not opening in that. And also speed not good, when I taken 1st 3 months speed was good. But now what happened I don't know.Ph No: [protected], Ac No:[protected]
WORST SERVICE
I mr mashiur rahman using TATA Photon whiz, and my a/c no is[protected]and phone no is [protected] i m continuous getting problem for speed maximum speed is 2 to 5kbps and some of the sites are not opening in that.before 1 month iwas given complain at that time my problem was solved by engineer and again i m getting same problem if it is possible 2 solve problem permanently then its ok otherwise please discontinue my connection
when I taken 1st 3 months speed was good. But now what happened I don't know.
when I taken 1st 3 months speed was good. But now what happened I don't know.
Tata Photon Plus — very very poor services
why is the tata photon plus service always so poor,using it leaves me totally disgusted.i didnt expect this from tata.reliance mobile gprs is infact faster than the photon plus service that they all are providing.i would like to request the concerned authorities to learn to respect the customers who are paying huge tarrifs for such horrible service that they(the tata's) all are providing.i pay 750 rs a month for my prepaid tata photon plus and i get 10-14kbps download,whereas i pay 99rs per month for my reliance gprs and i get download speed of always above 25kbps.
please do something about the poor tata photon plus services,they are giving us promises of offering excellent services but what they provide is a total ashtray of a service
tataphoton plus — services
this is copy of mail i have sent to tataphoton after so many days of flustrationHi
Services............!!!!!
This is first and last kind reminder that I am not getting internet speed since the last two months. I am running with 850 connection plan, for that monthly i am paying 950, but considering similar to plan i am getting 0.(something) kbps speed per second, this is ridiculous and so cheap and poor. I mean i bought the connection considering the brand, but on the name of brand you people are fooling and looting people. After giving connection you people are not reverting back to customer.
Several times I have gone through customer care talks but till now i am not getting any result. They all are poor suggesters unable to resolve the customer problems.
This is simply to notify you that please take seriously to this mail , otherwise we are ready to stop this mind-boggling service.
And in future I love not to suggest anyone for this service.
I believe excellent service from you.
You can reach me at [protected].
Kind Regards
Rohit
Cheating & Fraud by Agency
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,
We tried to speak to you personally on your number, to understand your concerns regarding refund related. However, we are unable to contact you, since your call was not reachable.
We request you to write your concern regarding refund related to [protected]@tatatel.co.in inorder to get needful done.
Thanks and Regards,
Customer Care
Tata Docomo.
We tried to speak to you personally on your number, to understand your concerns regarding refund related. However, we are unable to contact you, since your call was not reachable.
We request you to write your concern regarding refund related to [protected]@tatatel.co.in inorder to get needful done.
Thanks and Regards,
Customer Care
Tata Docomo.
Hi My name is Asish and contact number is [protected] and device number is [protected] . For me also the address verification failed even though my colleague gave the correct info. That agency people does not know English well. I have also face the same problem. Please do the needful.
Hmm,
I have also purchased this sucking connection of Tata Photon Plus, 2 days back after making a cash payment of INR 1862 for 2 months advance for 10 GB unlimited connection. During the purchase, I asked about the performance in my area and the person told me that it would be arond 2 MBPS. And after activating the device I found that speed is 0.35 MBPS, pathetic, clear day light loot from the company, after a single day of getting this connection I would like to surrender it, connection number is [protected]. A BIG NO FOR THIS CONNECTION. CLEAR LOOT. Sucking TRAI, bunch of MF, are you really looking into these , who are cheating in the name of TATA. When I contacted customer care, every time they ask my name, my address, etc. and these customer care is completly unprofessional bunch of goons. Never, go for tata, even I am going to stop using their salt and tea as well, who knows these products might be of poor quality too.
I have also purchased this sucking connection of Tata Photon Plus, 2 days back after making a cash payment of INR 1862 for 2 months advance for 10 GB unlimited connection. During the purchase, I asked about the performance in my area and the person told me that it would be arond 2 MBPS. And after activating the device I found that speed is 0.35 MBPS, pathetic, clear day light loot from the company, after a single day of getting this connection I would like to surrender it, connection number is [protected]. A BIG NO FOR THIS CONNECTION. CLEAR LOOT. Sucking TRAI, bunch of MF, are you really looking into these , who are cheating in the name of TATA. When I contacted customer care, every time they ask my name, my address, etc. and these customer care is completly unprofessional bunch of goons. Never, go for tata, even I am going to stop using their salt and tea as well, who knows these products might be of poor quality too.
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Tata Photon Plus — very bad speed and bad service
Hi...i want to bring to your notice that i have used tata photon plus for about a month now and the speed i was promised at the time of installation was 3.1mbps and i expected that if photon guys are mentioning 3.1mbps then i should at least get about 1 mbps but to my surprise the speed i got was 100-150 or max 200kbps!!!!At the time of installation (the person came at 10.30pm) they pushed me a lot that after demonstration we should buy and i had to shell out 3600/- rupees for this crap tata photon service. They also informed me to take a 2gb plan as i told them that my work is only browsing and no downloads and the 2gb plan would suffice.
But after 15 days o[censored]sing 2gb plan i got a message that the 2gb is almost finishing and after this i need to pay rs. 1 or 50 paise/pulse or something. Then i forcibly took a plan of 10gb and now i have got fed up with the speed and the plan charges , i have closed this tata photon plus account and got it disconnected.
Thankfully now i have airtel at my home and i would never use tata photon or any other tata broadband in my home.
I suffered net loss of 3600/- to buy the tata photon plus usb.