[Resolved] Tata Photon + — device not working | |||
hello , I bought a Tata Photon + data card last month.Account No .[protected].No is [protected](Post Paid) .I started facing problems with the device . I made a call to customer care on 11th April.Engineer came to check the device on 12th April ( very impressive service ) and said that there is something wrong with the device and it will be replaced with in one week. After that starts my struggle with Tata Photon customer care.Every time I call I get just one answer - Your request is in progress and an engineer will be there.Today is 23rd April and I am still waiting for a call from an engineer and customer care.I wrote an email to the nodal officer and got a reply that they will get back to me within 48 hours but I am still waiting. I would relay appreciate if somebody from teh comapny can look into this mater and provide a solution or return my money . Regards, M Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Dear Baburaj. S
There is no progress at all !!
Humble request -Please take teh TATA PHOTON DEVICE and refund my money.
I do not have the patience and time to deal with Tata Photon .
Regards,
M
There is no progress at all !!
Humble request -Please take teh TATA PHOTON DEVICE and refund my money.
I do not have the patience and time to deal with Tata Photon .
Regards,
M
Great Job TATA PHoton Team !!! T
There is still no reply or action and expecting anything from Tata Photon team is stupidity .
M
There is still no reply or action and expecting anything from Tata Photon team is stupidity .
M
I got this tata photon+ usb device along with my laptop at a promotional price>It worked well for a year but recently for past 3 months the device is not working and we have been calling the customer care almost every week.Their engineer came and checked the device .He found out that its not working so he said they will install a anteena for free for better signal strength and so on.But the problem remains.They dont want to change the device since its out of warranty.
I am surprised that companys like TATA is also doing nothing to rectify the problem but doing all to blame it on customer and seriously going after money(bills) etc.
its very unfair on companys part without satisfying customers , they have closed the complaint.amazing
I am surprised that companys like TATA is also doing nothing to rectify the problem but doing all to blame it on customer and seriously going after money(bills) etc.
its very unfair on companys part without satisfying customers , they have closed the complaint.amazing
i bought a tataphoton+ device 2 weeks before. past two i got a problem with the device when it is connected to my computer.hwo to rectify it i don't know. pls help me to solve my problem.
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2A, Old Ishwar Nagar, , Okhla Industrial Area Phase 1, Delhi, Delhi, Delhi, India - 110065
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I am still waiting for an email or a call from your customer care. I would not have gone and posted my companlint at consumer complaint forum in teh 1st place if Tata Photon had a effective customer care team.
I request you to please refund my money at the earliest .
Regards,
M.