[Resolved]  Tata Safari — No response from tata customer care

Address:

Delhi

There is no response on my emails from Tata Motors . Can you help please?



Dear Tata motors,

Further to my enclosed previous emails regarding the consistent lingering issues pertaining to my Tata Safari VX car .
I took my car to Techno workshop again as my car was giving electrical problem in the month of MARCH, it would not start sometimes or cental locking would stop working etc.
Please note 35 000 km AMC was running at that time.
I was told by Techno , Najafgarh that there is only a problem with terminal connection to Battery and the problem has been fixed.
Please note that a routine third service was done in March 2012.

Yesterday again the electrical problem started , I took my car to Techno worksop and have got a reply that my alternative wiring is burnt and I have to Shell out Rs 17000 and Wait for 1 Week.
My car is top end model and I have not got any electrical component insatlled from outside.

I request you to please look into this matter and all of my enclosed emails. As after two years of short ownership of my first TATA CAR., I feel a trust deficit with the brand and servicing.
There are issues /complaints that have been marked in the previous Job cards that reoccur.

Even after purchasing AMC I was not guided properly that has led to this and moreover I have been told that i require to wait for a week.

I request you to please understand my Resentment and that would be possible only if you go through all my previous emails too.

I have attached all my previous correspondance for your perusal.

Warm Regards

Harsh Verma
DL 9cz 0435
Safari VX


--- On Tue, 27/3/12, monica verma <[protected]@yahoo.co.in> wrote:


From: monica verma <[protected]@yahoo.co.in>
Subject: Re: DL9CZ0435
To: [protected]@tatamotors.com
Date: Tuesday, 27 March, 2012, 3:26 PM



Dear Tata Motors,

I appreciate your assurances regarding the issues raised in my enclosed email.
But I would like to bring to your notice that time taken to revert back on a pending issue is
too long and I have been facing not only inconvinience but Financial loss too.
The time taken to Repair the mechanical problems discussed in my trailing mail :

1) radiater leaking replaced in first service 2 days

2) ac blower not working after 3 months of purchase . Replaced after the car is at techno service station for 4 days. 5 days

3) car called to service station after 3 weeks of second service stating that engine oil and coolant have not been replaced , will have to service the car again. 3 days wasted

4) Clutch replaced after 2nd service.Car in workshop for a week. 7 days

5) front head light replaced due to frosting

6)compressor clutch replaced after 3rd service!(present issue)
Left the car at Techno workshop today and I have been informed that it will take four working days to resolve this issue car in workshop for last 4 days, will take 6 days

7)Apart from this other service related issues like left power window doesn't work even after highlighting during the third service

My workplace is 30 km from my house and I have spent on public transport for 21 days ie to and Fro taxi Fare. There is no acknowledgement of the fact that the work has to be completed within a stipulated span of time. Today is also the 3rd day I am travelling by Taxi. Even after purchasing the top model from the existing car stable from TATA motors in 2010 till date there has been no end to the problem.
I request you to look into the matter deeply and provide me AMC for another
2 years (expiring at 35 k) in liu of Money spent by me on public transport (taxi).





Please acknowledge the receipt of mail



Best Regards



Harsh Verma

Senior Architect



RAJINDER KUMAR ASSOCIATES (RKA)

B-6/17 Shopping Center, Safdarjung Enclave

New Delhi 110029, India

T:[protected] F:[protected]

Email: [protected]@rkaindia.com

www.rka.in




--- On Mon, 26/3/12, [protected]@tatamotors.com <[protected]@tatamotors.com> wrote:


From: [protected]@tatamotors.com <[protected]@tatamotors.com>
Subject: DL9CZ0435
To: [protected]@yahoo.co.in
Cc: [protected]@ymail.com
Date: Monday, 26 March, 2012, 10:09 AM


Thank you for writing to us.



We have noted the contents of your email dated 25.03.12. At the outset, we regret the inconvenience caused to you



With a copy of this email, we are intimating our Regional office, Gurgaon / Dealership to provide all necessary support and to get the issues resolved at the earliest.



In case of any further assistance and action plan regarding your grievances, please feel free to contact Mr. Naveen Updhyaya, General Manager - M/s. Techno Auto on [protected].



Assuring you of our best services



Thanking you

For Tata Motors



Customer Care Team

Mumbai






[protected][protected][protected][protected]

From: monica verma [mailto:[protected]@yahoo.co.in]
Sent: Sunday, March 25, 2012 3:54 PM
To: CUSTOMERCARE ( TML )
Subject:



Dear sir ,

I have owned a tata safari vx since last one year and 11 months , reg no dl 9c z 0435 purchased from techno automobiles , raja puri , Delhi . I am fed up of ongoing technical issues since I purchased my vehicle . A brief list of the problems are as follows:

1) radiater leaking replaced in first service

2) ac blower not working after 3 months of purchase . Replaced after the car is at techno service station for 4 days.

3) car called to service station after 3 weeks of second service stating that engine oil and coolant have not been replaced , will have to service the car again.

4) Clutch replaced after 2nd service.Car in workshop for a week.

5) front head light replaced due to frosting

6)compressor clutch replaced after 3rd service!(present issue)
Left the car at Techno workshop today and I have been informed that it will take four working days to resolve this issue

7)Apart from this other service related issues like left power window doesn't work even after highlighting during the third service

These ongoing issues in my car are making me think that tata is not a reliable brand or something majorly wrong with the service provider ! I have owned couple of other cars from different car manufacturers before tata and never faced such issues that too with less than 2 years of ownership . Please revert back on the above mentioned issues!!!!




Regards
Harsh verma