[Resolved] Tata Sky — Tata Sky not letting customers unsubscribe
On Jun 13th I subscribed to star sports channel as an add-on. Even though the accounts are charged on a daily basis with subsciption charges, i was informed by Kunal Kumar of customer services that I would not be able to unsubscribe to any add-ons prior to 30 days of subscription as per policy of the company.
1. I have not been informed of the policy at the time of subsciption even though Mr. Kunal lied that his record shows him that I was informed (this is a serious question around integrity)
2. Tata sky cannot force / mandate its customers to view channels against their wishes. The policy of minimum 30 days subscription itself is disputed and needs to be be raised with the appropriate higher authorities.
3. Subsciption is at customer discretion while unsubscription is at Tata Sky discretion? RIDICULOUS!!!
Customer ID: [protected]
Was this information helpful?
Aug 13, 2020Complaint marked as Resolved