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[Resolved]  Tata Sky — Tata Sky not letting customers unsubscribe

On Jun 13th I subscribed to star sports channel as an add-on. Even though the accounts are charged on a daily basis with subsciption charges, i was informed by Kunal Kumar of customer services that I would not be able to unsubscribe to any add-ons prior to 30 days of subscription as per policy of the company.
COMPLAINT:
1. I have not been informed of the policy at the time of subsciption even though Mr. Kunal lied that his record shows him that I was informed (this is a serious question around integrity)
2. Tata sky cannot force / mandate its customers to view channels against their wishes. The policy of minimum 30 days subscription itself is disputed and needs to be be raised with the appropriate higher authorities.
3. Subsciption is at customer discretion while unsubscription is at Tata Sky discretion? RIDICULOUS!!!

Customer ID: [protected]
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  28 CommentsShareTweet

Comments

I want to deactivate active English and there's no to do it...

Customer I'd - [protected]
Same thing happened with me also. I was not aware of any such policy. Its highly essential that TATASKY should give a clear picture of all the policies they follow. Its highly dis satisfactory service from any DTH service provider.

Tatasky User ID :- [protected]
am also getting like this problem...
How can i unsubscribe my cosmo pack ?????

if anybody knw any solution please let me know... [protected]@gmail.com.

this is not fair... their cheating coustomers...
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I also want to unsubscribe to TATA active english.

But there is no link on tata sky website for unsubscription

I am despirately looking for the same

Thanks & Regards
u need to to call to there helpline numbers(not reachable always) to unsubscribe, there is no other way to do it. Its damn(cheap) business trick to keep customers not to unsubscribe.
Even I am not able to unsubscribe my Add on package. There is no any option in the TataSky website to unsubscribe.
This is really annoying.
-Rana
i like to unsubscribe sports channels which is being activated on my tatasky
do the following to unsubscribe the channel packages from tata sky:

1. Login with your RMN/user ID and Password on "mytatasky.com"
2. On the home page, goto "Contact us > My Query"
3. On this page select "Nature of query/complaint" as "channel/packages"
4. Select "type" as "Drop Sports Package"
5. Wait for a while...
6. Now, select the Sports Package you wish to drop from subscription... done!!

There is a catch:
1. Only available for sports package
2. You cannot drop a package before one month.

Capt Gaurav
[protected]@gmail.com
i want to unsubscribe some channel from tata sky..
i subscibed a few channels of sports, in tata sky on 15th dec 10 and when i called on
14th jan to unsubscribe the package i was told that, the rules hav been changed
since september and we cant unscribe untill 3 months...
this is really frustrating as i didnt recieve such info at the time of subcribing...
tata sky should hav informed me about the subscription rules via an sms
i was told that the rules can be viewed in tata sky.com
but all people dont hav acceess to internet all the time
i think tata sky should look up to this matter
dr dinesh kumar verma
id [protected]
Hi All request you all to please log a complain to
http://admis.hp.nic.in/ehimapurti/grahak.htm

which should highlight that there is absolutely no communication from TATA SKY regarding the terms and conditions for unsubscribing the add on packages with in 30, 45, 60, 90 days.

Please one o[censored]s need to log a complain any how than only they will either state the rules for unsubscribing all these add on packages clearly and we can decide on what, how and when to avail this packages .

for the time being just ask and insist the customer care representative very firmly to unsubscribing these add on packages as we do not have any communication regarding rules and regulations for unsubscribing neither on internet nor when we subscride and receive and SMS for subscription.

however please do log a complain for clear communication in future
I do not understand why I need to keep paying for something that I do not watch. 3 months is too much.
I am not happy with the sevice provided by Tata sky, and the most importent part is that at the time of instalation they dont give any cleare picture ... this is not the right way to provide a services.
True that they are trying to loot the innocent customers by telling lies.. Ya i was also told that i would have to pay 75 Ps for 1 year for activating active cooking and active sports as a special gift just for me!! u can check out the tape i[censored] have recorded it n i know you do, i even asked him again twice and the same was confirmed by him... Lier!!! now i wanna unsubscribe the same which i cannot... M thinking bout shifting to other service.. Again i[censored] have noticed its a few seconds slower than Airtel... As i noticed while watching cricket, frens from next room having airtel dth, would shout if something exciting hapens and after a few seconds we comes to know what is happening.. so u all know what i mean.. Its anti-climax always being second...
I received call on 19 Oct 2013, asking If I am interested in some silly game pack, despite saying no the lady activated the pack. This is cheating by tata sky, I have been their customer since 2006, if they can do this to loyal customer then they are going to loose the credibility soon. I am going to deactivate the service if they do not revert the same.
please unsubscribe my add on sports channels.my tatasky dth no is [protected] and my mobile no is [protected]
just login into ur acc. go to add/ modify packages.
Then go to La carte option
Then click on drop

After conformation it will be done in seconds. Hope it helps
User. Atmaram wagh. Customer's I'd [protected]
I wanted to remove sports channel, Javed akhter, smart game, math, all of kid's pack, pack and add espn-star pack, but on the website there is no option for removal of packages. Apparently, they just want us to add packages and milk more money out o[censored]s.
Moreover, the search feature on tatasky website is utterly useless, and I finally had to 'google' my concern to find in other forums that a package can only be removed by calling up three call centre.
i want to unsubscribed star sports channel my id is [protected]
i had a good impression on tata but these people are not diffrent from others i want to deactivate active english but no option chitters .

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