Tata Sky — Removal of channels arbitrarily
I have the same complaint to make. I just got a TATA SKY connection for my parents only because they wanted to watch Amritha TV and the local cable wallah would always disconnect the channel or transmit it with a very grainy picture. When I contacted the dealer and TATA SKY about my desire to subscribe, NEITHER of them told me ONCE that these channels will not be available. On the contrary, when I told them that I specifically wanted Amritha TV and DD Podighai, they assured me that they were available and also sent me to the website to crosscheck. The website four days back did indeed say Amritha and DD Podighai were available and nothing on the website mentioned that these channels were going to be taken off.
I now have watched my parents enjoy Raga Rathnam, the amazing Carnatic Music programme on Amritha for the weekend and starting Monday, the channel was rudely taken off the air. Net result - amritha for which we spent 4500Rs on was available to us for the princely sum of TWO DAYS!!!
When contacted, TATASKY were not helpful, told me that they had published this information in the papers ( as if we have nothing better to do with our lives but scour the newspapers for information on TATASKY's latest rejects or additions!) and told me that there was nothing I could do about this.
I feel cheated and let down. Surely they could have informed me this when I called them for information about subscription, especially when I specifically asked for only these two channels. I cant tell you how bad I feel about this. Does the consumer have NO RIGHTS wahtsoever?
Please join me in responding with your own comments. No one can give us rights - we have to TAKE THEM. And the way to do it, is with our numbers. If enough of us protest, they will be forced to sit up and take notice. Otherwise, this callous behaviour will continue.
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