[Resolved] Tata Sky — Dumb Call Centre, Bad Service | |||
Sub ID No.: [protected] Utter disappointment in talking to the call centre from April 1st for shifting the connection to a new address next building. Repeated calls to the call centre where young chaps talk in English but don't understand the meaning of the conversation. Repeat calls on 5th and 6th to the call centre fell on deaf ears. In-fact the best part is that none of the executives understood or related to anything that I said. Exception a lady Swapna who was humane enough to escalate the call when I threatened to speak to her higher ups. But in the world of deaf and dumb team members, what can the lady help. I have still not got my connection activated at new address and really clue less as to what to be done. This is fourth year running that I have taken an annual pack from them. Please help me with the office number of their CEO so that I could talk to him on this subject. If any other person knows other ways to get the connection activated immediately please let me know. Also would like to know how to get my lost days back. Useless service, surely I will shift at the first given opportunity! Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Hi Vedica Shrivastav,
It is rightly stated by the shopkeeper that installation is free as you could check the website and find out the information that Rs1000/- on installation has been waived off. It is irrelevant for the technicians to ask for cable charges as such an event gives you the full right to contact the Co. officials outright and report such an occurence of technician demanding money. You need to verify whether they are official representative of the Co. It is a part of sales and aftersale to maintain good relation with the customer and official representative take utmost care and listen to the concern of customers. It is irrelevant and not inclined to the payment of cable that your connection has been blocked and since you are entitled to the 2months free subscription offer the account could have been blocked only for reason other than non-payment. The customer care is helpful is sorting and providing the update of your account status they are the direct point of contact to handle most of the issues.
It is rightly stated by the shopkeeper that installation is free as you could check the website and find out the information that Rs1000/- on installation has been waived off. It is irrelevant for the technicians to ask for cable charges as such an event gives you the full right to contact the Co. officials outright and report such an occurence of technician demanding money. You need to verify whether they are official representative of the Co. It is a part of sales and aftersale to maintain good relation with the customer and official representative take utmost care and listen to the concern of customers. It is irrelevant and not inclined to the payment of cable that your connection has been blocked and since you are entitled to the 2months free subscription offer the account could have been blocked only for reason other than non-payment. The customer care is helpful is sorting and providing the update of your account status they are the direct point of contact to handle most of the issues.
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Tata Sky — disappointments with the service
we have recently taken new connection of TATASKY on 24th Feb.2010 with R.S.1600/- cash as 2months free subscription, shopkeeper said installation is completely free...next day 2executives came for the installation they demanded for installation charges we refused so they asked the charges of the cable this demand was not logical, we asked them 2describe us about the plans and packs available they sharply refused to tell anything instead gave a paper and asked to read it after all this they went away and within 2 days WITHOUT Any prior INFORMATION they blocked our connection due to not making payment of cable.I called him 2ask so he dint tell us instead again in a very abusing language asked to contact the shop from where we got it.This is really disappointing when i called at this helpline no. and dint get proper information here also !!!!! we already have other cable connections providing good services !!! we got new TATA-SKY just for a change but we really did not knew that we have to face so many problems and take your help in this matter due to so much disappointments......