[Resolved]  Tata Sky — NO DIGICOMP

Address:

Mumbai Suburban, Maharashtra

i have a logged a complaint on 1st apr 2011 with tata sky and the engg visted my place on the same day and told me that my digicomp was not working and needs a replacement and he told me that he will do that by 02.04.11 morning 10 am and today i writing to on 05.04.11 and still my problem is not sloved,its more then 4 days that i logged the complaint.on 04.04.11 i had a word with there call centre executive named Dhaval Dave, ketan, and there technical head HUZEFA MOHAMED they told me that they dont have digicomp boxes for replacement and i have to wait for more 2 -3 days to get a replacement of my digicomp after that he told me that he can't do anything more then this and told me to wait for more 2-3 days.
i just have a small question to ask that TATA Sky is a big name in the market and they only dont have digicomp for replacement in mumbai, and on another hand they give promises to slove the complaint in 24 hrs and not only that they also provide installation of new connection with in 24hrs. so it simply means that they have digicomp for new connection not for the exsiting customer to replace.it means we are fool to take a connection and make the payment on time and bound to get this kind of services from the service provider.
ref: complaint reference number is SR[protected]. filled on 04.04.11