[Resolved]  Tata Sky — Tata Sky dealers' not making recharge, won't recharge after getting payment

Address:

Kapurthala, Punjab

----- Original Message -----
From: rajneesh madhok
To: TATA SKY
Sent: Sunday, February 06, 2011 4:49 PM
Subject: Request to recharge for Rs 500 with Rs 200/- Cash back offer.


To February 6, 2011
The Chief Executive Officer,
Tata Sky Ltd,
3rd Floor, Bombay Dyeing A.O. Building,
Pandurang Budhakar Marg, Worli,
Mumbai-400025

SUB: RECHARGE OF RS 500/= WITH CASH BACK OFFER OF RS 200/-
SUBSCRIBER I.D. [protected]

Sir,
As per the direction of your Customer Care Executive I approached M/S. Bhasin Enterprises for recharge of my Tata Sky connection. The concerned person said that we don't recharge the Tata Sky connection and he directed me to contact M/s. Bansal Electronics Engineers, Banga Road, Phagwara-144401 Ph:[protected], Mob:[protected] and paid Rs 500/= to the owner.

I regret to inform that there is no provision of instant credit to the account of the consumer. The person get the payment and said that there is no facility of coupen with them and we shall get it Recharged through Computer.

I requested him to provide me the receipt which he has not given and assured that the amount will be credited in my account within half an hour. It is really very disgusting experience with Tata Sky that whenever I approach the dealer to get the Recharge, the consumer is being harassed.

This time also the dealer was demanding Rs 500 plus Rs 20/= as service charges. On my request that the company executive has told me that no other charges will be levied extra to Rs 500/- the said dealer accepted the amount.

Kindly look in to your Deficient customer services, it really bad on the part of the company attached with TATA's reputed name in India.

Regards,
Rajneesh Madhok,
B-xxx/63, Nehru Nagar,
St. No. 2, Railway Road,
Phagwara-144401 (Pb)
Ph:[protected]O), 268210 (R),[protected]
Tele-fax:[protected], E-mail: [protected]@yahoo.com; [protected]@bsnl.in