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[Resolved]  Tata Swach - Online Order - Damaged Goods Received — faulty filter / bulb

I had purchased tata swach filter on 8th August 2010, howere the filter / bulb got jammed within 15-20 days.had shown the filter to the dealer, M/s Mayur Emporium, holland house, jawala heri market, paschim vihar. but they returned the filter/ bulb the next day stating this is working fine, after fitting the bulb, we filled the filter with water, not even a single drop of water was droped in the lower storage tank,

i had bought the Tata Swach considering the big brand, & considering that the TATA is pro-consumer, i think i failed my test.

pankaj sharma
[protected]
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  24 CommentsShareTweet

Comments

Dear Pankaj,

We apologise for the inconvenience caused. Our customer care executive will call you shortly and resolve the issue.
Dear Pankaj,

I also have similar experience.I had purchase smae model in Rs 999/- on 28/08/2010.After 7 days water was not flowing .Their technician visited after several phone call.Initially he said BULB is on chargebale basisi.After several phone call with delaer in Pune-Balaji Enterprises he has given number of TATA, S senior person.

After two weeks again the situtaion is that BULB IS NOT AVAILABLE & IT IS EXPECTED TOMORROW.

I WOULD ADVICE PLEASE DON NOT GO WITH THE BRAND NAME.PLEASE CHECK THE PERFORMANCE REPORT OF ANY PRODUCT.

I have sent mail on theri email id which is provided on catlougue today.

Hope I will get BULB on tomorrow otherwise I have to Scrap that filter which is of no use.

If any body has similar experience please let us know.

Shriniwas Deshpande

Mobile:[protected]
Dear Shriniwas,

We are sorry to hear about your issues with Tata Swach Nanotech Water Purifier. Our team members will get in touch with you shortly.

Regards
Tata Swach Team
Dear Pankaj/ Shriniwas
It’s been a while that the complaints were attended. We hope that your purifiers are now working to your satisfaction. Please do let us know in case of any further support at [protected]@tatachemicals.com

Regards,
Tata Swach customer care team
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Worst TATA product i have ever used...

I purchased Tata Swach Purifier in the month of August and within a month it stopped filtering the water. The filter was filled with black color particles which i suppose is the carbon particles used in the filer. After several complaints finally they agreed to change the filter but said currently Tata is researching on the filter and will change them as soon as it is re-launched. Believe me its more than a month now and there is no response so far from any one.
This is the WORST TATA PRODUCT i have ever used and i swear never to go by this brand again. By launching such a spurious product TATA is doing no good to its market reputation.
If this problem isnt resolved in few day i haved to SCRAP the purifier.

Please spread this message so that others are saved form this product.

Uday Yadav
[protected]
I purchased Tata Swach Purifier in month of september 2010 and within few days water stopped coming from filter. Service person came and did some cleaning to it and after that black particles started coming from bulb and again water stopped coming. Service people are not trained people neither they know how to solve problems.
It is pathetic product, please do not buy it

Aparna
Pune
Hey guys...waht are you talking. I had bought one Swachh in April and (shall I consider myself fortunate) that I havent had even a single problem as you all

Yes the black particles did come out but that was when I had tried to fill water in the bulb whose life was over and then I tried taking the water out by shaking it vigorously upside down. Hope you guys havent been doing that..and then blaming the poor company!!!
I had purchased Tata Swach from a very reputed dealer Huns in the moth of June 2010
The tap is broken I tried to contact the person in Pune He promised me to deliver it our place. But after a week when I again followed up he says we do not give home servcie your should purchase it from the outlet which I do not know I have already lodged my complaint ion the toll free no it is more than 10 days the filter is not been used can any company give such service to customers ?
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Dear Mr. Munshi,

Please forward your contact details and the dealer's details to [protected]@tatachemicals.com. We will help you resolve the issue at the earliest.

Regards,
Hi

I had brought the Tata Swach Filter 2 months back
Recently while cleaning the Bulb I noticed that there are black particles getting deposited at the bottom of the bulb
I tried to cleaning it repeatedly with running water but to no luck. The particles remained. The bulb is a sealed unit so what can be done??
Today the filtering has stopped completely

If a product becomes useless in 2 months I seriously doubt about its claims and longevity.

I have mailed my complaint to [protected]@tatachemicals.com

Please help

Thanks,

Sabita
I have purchase Tata Swach 4 month back and now 1st and 2nd filter got damage, i tried everywhere but it not available. I tried Tata Swach helpline 3 times they had taken my address and mobile no. and told they will contact me. But after 1 month I m still waiting for their reply.
Just my two cents here how the swach filter works.
The water first goes into the filter through sidewall space and passes through a slit(red colored valve) placed at the side corner.You can see a plastic spring in a column. Once passed through the red valve, now the water travels bottom up through filter layers.Here the actual filtration happens. At the end of the filtration process water reaches top of the filter and then it comes down again through a vertical hollow column at the centre of the filter.The whole thing happens because of water pressure from the top water container. Mind that there is a charcoal layer at the end of the filtration process(i.e at the top of the filter).

So if you guys shake it thinking it will work fine will actually damage it. The charcoal dusts come out through the vertical centre hole and accumulates at the bottom and makes it look bad.

The joints are all sealed, so there is no way to fix this from user end. They designed it such a way that you have to buy it from them regularly after water stops flowing.From top of my mind, this is functionally very same as the candle filters we used in our childhood days. Only difference is the charcoal layer.Its kind of supeficial because you really cant take out the odour to zero if there is a strong smell. Rest it looks good.
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From
Mercury
"S V illam"
Arul Jothi Nagar
Selvapuram
Coimbatore - 641026

To
Tata Chemicals P Ltd
Tataswach

Sir,


I AM RAJASHEKAR. MY COMPANY NAME IS MERCURY(HOME AND BUILDING SOLUTIONS).LAST TWO AND HALF YEARS I RUNNING THAT COMPANY OUR MAIN PRODUCT IS BURGLAR ALARM SYSTEM BUT I EXPERIENCE THAT THE RO WATER PURIFIER AND CONTROLS THEN I KNOW THE FULL OPERATION OF RO WATER PURIFIER FUNCTION …….I WANT THE DISTRIBUTORSHIP IN COIMBATORE DISTRICT TAMILNADU STATE. LAST ONE AND HALF YEARS I WAS SEND THE MESSAGE TO TATASWACH. BUT NO RESPONSE. PLEASE GIVE THE CALL AND WHAT IS THE PROCEDURE TO TAKE THE DISTRIBUTORSHIP.I AM VERY VERY INTERESTED TO TAKE THE DISTRIBTORSHIP. I AM WAITING FOR UR CALL AND PROCEDURE FOR THE DISTRIBUTORSHIP.I AM WAITING FOR YOUR REPLY .


THANK U


YOURS FAITHFULLY

FOR MERCURY

S.B. RAJASHEKAR
Company address:
MERCURY
82, ASHOK NAGAR, CHETTI STREET
SELVAPUARM MAIN ROAD
COIMBATORE
TAMILNADU STATE-641001

SIR MY NUMBER PLEASE NOTE IT [protected]
Dear Ketan,

We apologise for the inconvenience caused. Thanks for providing all the details. Our customer care executives will get in touch with you soon.

Regards,
Tata Swach Team
Dear RajaShekhar,

We have received your query. We will contact you soon. Tata Swach was launched in Madurai this month.

Regards,
Tata Swach Team
Dear Sir,

Thank u For your reply

I am Rajashekar from Mercury. my mobile number [protected]. Sir.. I am Waiting for the distributorship for Coimbatore District Tamilnadu State Please I am waiting for your reply and call.. i was tottally 300 message to Tataswach Customer Team .. Please give the reply..


S.B. RAJASHEKAR
Company address:
MERCURY
82, ASHOK NAGAR, CHETTI STREET
SELVAPUARM MAIN ROAD
COIMBATORE
TAMILNADU STATE-641001

SIR MY NUMBER PLEASE NOTE IT [protected]
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Tata Swach — Water Purifier Not Received

have place an order for a Tata Swatch on 11.06.2011 vide order No 11062011_425. It is being assured that the goods will be delivered within 10 Days from the date of placement of Order. Accordingly we are expecting the goods on or before[protected].

We have been intimated that the material are despatched through the Blazeflash Courier ( Consignment Note No[protected], where the online tracking shows that the goods have been despatched from Gaziabad on 11.06.2011, and no further tracking thereon.

This is to surprised on the Day 30-June ( almost 19 Days from the date of placement of order) we have not received the subject consignment.

We have talk with the Customer Executives from Pune and on the Toll Free No given, but wont get the satisfactory answers. As per the discussion held on[protected]. the Customer Executive says that they have taken the complaint and will be back after 72 Hr. This means after waiting for 19 days, we have wait again 3 Days to get the answer and not the material.

Please guide how to resolve the issue.
I am resident of Aurangabad, maharashtra,
I am using your Tata Swach.
I want to replace the BULB.
But not getting it in market.
I have enquire about it with your local dealer. They have no stock.
Please advice me.
-Jayant Sangwikar
i am tata swach user last one and half year. faulty in filter and bulb, bulb jammed, no water filterd, bulb purchased just 20 days back, please take nesasrery stap.
yours.faithfully
gopalkrishna. mobil no [protected].
e mail . [protected]@gmail.com
It would be great if I can get my money back because thats not at all an effective product from a renowned brand name like TATA. The performance is very very poor.
Rahul
[protected]
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