Tata Tele Services — Threatening calls from recovery agent
Dear Sir/ Mam,
I was a customer of Tata Tele Services vide Phone No.[protected]. On dated 20/01/08 one call came from Mr. Pramod who introduced himself as one of customer service executive of Tata Tele Services and informed us that our outstanding bill amount is INR. 2000.00. He also advised my wife Mrs. Runa Samaddar that to pay at least INR. 1000/- on next day through their collection agent who will be visiting us for collection to revive our tel connection. My wife also complained about the problem she was facing with the handset.
Next day on 21/01/08 Tata Tele Services collection agent called Mr. Rajesh Kumar came to home to collect the payment. He also initiated regarding the problem with handset. After collecting INR.1000/- vide receipt No. TTSL/07/[protected] dt. 21/01/2008, Mr. Rajesh told my wife that he would replace the handset from their office at Janakpuri.
Since the person was also having the Tata Tele Services identity card my wife beleived him and handed over the set to him.
Since then the said person never turned up and after waiting for couple of days and keeping on trying to contact the person we finally complained Tata Tele Services Customer care dept.
We mentioned all the details which have been mentioned above.
We contacted several times their customer service dept. but didnt get any positive answer for the same.
All of a sudden today ( 08/04/2008 ) my wife gets a call from an Advocate Mr. A.K.Sharma who was asking her to arrange to pay a sum of Rs. 2920.00 within today itself otherwise we have to face consequence for the same.
My wife called me since I was out for my official work and informed me about the same. I personally called Advocate A.K. Sharma in his cell no. [protected] and enquired about the matter. I told him these are the facts but he insisted me to arrange to pay the amount by today itself. Undersigned requested him that tomorrow morning he can send his person or Tata Tele Services person so that we can pay in cheque.
He didnt allow me to complete my words and thretened that I should be prepared myself for facing the consequences of the matter.
My wife is a housewife living at home with my two daughters aged 7 yrs and 11 yrs. Hearing this thing she became very nervous and fallen sick.
My request is that how can anybody without giving any notice or informing the same threten like this.
I hope I have clearified my complain and also do hope to get your valued support in this regard.
Looking forward to receive your assistance.
Sudip Kumar Samaddar
Flat No: 308, Sector - 17,
Pocket - A, Dwarka,
New Delhi - 110075
Phone : [protected]
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