[Resolved]  Tata Teleservices — Disconnection procss not initiated

Dear Assistant manager - HNI.TN - circle ,

I'm writing this mail regarding the surrender of mobile connection, Mobile No - [protected] under the tariff plan – Get More 99 plandue to unsatisfactory services.

Since the day of your bill No.[protected] dt.17/8/07 for the period 15/7 to 14/8/07 for Rs.94.38, I have contacted your office over phone to send somebody to my residence for clarifying some of the doubts which I could not follow over phone. But nobody turned up to clarify my doubts.


One of the doubts I had was about the credit limit of Rs.2500/- which was mentioned in your bill. I could not understand why was I asked to pay the bill amount of Rs.532/- in spite of the credit limit being Rs.2500/-. I received a letter on 1/12/07, dated 28/11/07 which mentioned that the failure of payment of bill amount totaling Rs.532/-, would lead to legal proceedings against me.



So I called Mr. Iyyappan as advised by you in the above mentioned letter, to surrender my connection and in turn he deputed Mr. Venkat of M/s. Lakshmi Credit Consultants, Chennai – 28. Mr. Venkat collected from me a cheque no.167116 for Rs.532/- and a letter of cancellation of mobile connection with immediate effect on 10/12/07.



In the mean time I was trying to call other numbers from my TATA INDICOM mobile in order to check if the connection has been cut but unfortunately found out that still the connection has not been cut. Hence I tried calling Mr. Iyappan several times to confirm the disconnection but he did not attend any of my calls.



So I called up the 121 customer care to inform the same and thereby requested them to process my disconnection as early as possible. The customer care executive, Ms. Lakshmi, told me that the disconnection request was registered on 11/12/07 and therefore the disconnection will be effected within 3 days which is supposed to be by end of the day on 14/12/07. Hence I waited until yesterday for the same and still find that the connection has not been cut.



Hence I request you to process the disconnection without any further delay and state that I will not be paying any more bill amounts from Tata Indicom in this regard.



Regards,

R. Vasudevan