Tata Teleservices — fraud

Tata Teleservices Ltd — Exploding disconnection grievances

Dear Sir,
We have a corporate phone connection holding account no.[protected]. We have been using the services for last six months. We had a grudge against the service provider from the very beginning. And we always made complaint in this regard but the feedback is non worOur complaint was in regard of billing procedure. We were told that the monthly bill should be Rs. 8000 approximately. But it never happened and the monthly bill exceeded. The billing process conceals some of the essential criteria from their customers.
After having complaint at frequent intervals, the service provided agreed to change the plan with a conviction that the bill would recede under new plan. The plan was changed but a condition is put forward that we have to pay charges in lieu of handsets. They demand an amount of Rs. 1100/- per handset. As it is a known fact that an electronic good undergoes depreciation and we have been using the handset for last six months. Genuinely, the amount per handset after depreciation must not exceed Rs. 200/-. And we are very much all set to pay for handsets after depreciation.
The application for exploding disconnection grievances is as follow:
To
M/s Tata Teleservices Ltd.
Sub.: Exploding disconnection grievances
Dear Sir/Madam,
Bearing account no.[protected], we would like to put forward our grievances regarding the corporate connection. The connection was under Free Zone Services. We were convinced that the would be Rs. 8000 approximately but incessantly the billed amount exceeded the limit. When we complained they offered to change the plan. The connection can be continued only if we are not charged for handsets. We have been using the services for last six months and cleared the asked outstanding. it is very much certain that the cost of handsets should have depreciated . We are ready to pay the amount only after depreciation.
After having enquiry, the billed and un billed amount is Rs.[protected] + 2620). The outstanding has been cleared. As a result, we don't have any dues against our account. So, please disconnect the services as we are not liable to pay any further billed amount. As it is a corporate sector plan, so it is unfeasible to have a control over users. it is very much urgent as if not disconnected then Tata Indicom will be responsible for further billing. if it gets disconnected, the cost of handsets will be paid only amount after depreciation. The payment has been made vide cheque no. 626774, dated 26.03.2011 drawn on Canara Bank, Rajeev Nagar Branch.
We have a receiving copy of the above mentioned application.
After the registered complaint was made (Complaint Reference no. 264540) the mail was sent to us that the complaint will be resolved within six business hours. later, we received another mail the query has been resolved.
But we were intimated though telephone from Free Zone Services that the connection can be continued only after having the amount cleared in lieu of handsets. When we convinced him about the received mail from Service Provider, he told us that he knows better than us about Tata as he holds authorised sales right. He also put forward that it does not matter as the service provider does not act as per customer's commitment.
We have a positive expectation from your side not only for mine but also in public regard.

With warm regards,