Tata Teleservices Ltd - Tata Photon — ISSUES ARE NOT RESOLVED AND CHARGED FOR THE MONTHLY RENTAL

durgasuri

from Pune, Maharashtra

Address:

Andhra Pradesh

Hi All,

I am using TATA PHOTON with Account NO[protected] and TATA DOCOMO NO [protected].

My internet connection is disconnecting frequently and it is too slow some time net will be connected and none of the internet pages will be open. This is not first time complaint. I raised the same complaint many times but nothing happned.

I raised complaint though toll free number on 29th July(Complaint no[protected] and 14th Aug[protected] ref no.[protected] and 19th Aug (Interaction id[protected].

Associates attending call in toll free number not able to raise complaint and raised complaints are not resolving completly. Everytime I have to speak to associate in call center for min 35 mins to register a complaint. When I a raising the complaint on 29th July I informed that if the issue is not resolved I am not going to pay the bill amount also..But nothing happened as of now.
I have given preferable timings to contact me is before 9am and after 8 pm and on week ends, but always concerned people will call me when I am busy with my work, inform that I will attend the issue. The same thing happened many times.

I like to raise complaint against the above issue.

Please guide me or suggest me how to proceed further on this.

Thanks and Regards

Durga Ram
Mob:[protected]
Email: [protected]@yahoo.com

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Comments

Varun Taneja

from Gurgaon, Haryana

Tata Teleservices Ltd - Tata Photon — Threats from Tata Teleservices Ltd - Tata Photon

Respected Sir/Madam ,

This is to bring to your notice that , my first bill for tata photon came exceedingly high , which does not relate to my usage . Rs. 3500 for the month of MAY-2011.

I have the rs 650 per month plan which grants me a usage o[censored]pto 1 gb as per conditions. (I HAD ALREADY PAID RS 1450 AS DEVICE CHARGES DURING TIME OF INSTALLATION)

Iam more than sure ,that I have not downloaded /uploaded more than 1 gb of data through tata photon . (as i have a wi-fi at home also, so that limits my tata photon usage considerably .)

Hereby, I request you to make an urgent enquiry for the same and give me the correct feedback .

I am really troubled . ‎
And now they are threatning with goons and court notices ..They also gave me a complaint vide docket number[protected] on May 26, 2011.. All the detrails are documented with me . I am mentally troubled because of all this and in a no way out situation . Please help ...

Regards

Varun taneja
Tata Indicom Service No [protected]
Contact - varun.[protected]@gmail.com
[protected]

Tata DoCoMo Customer Care

from Pune, Maharashtra

Dear Mr. Varun,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number[protected]. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer Care,
Tata Docomo.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.