[Resolved]  Tata Walky — Tata Indicom sucks - non replacement of faulty instrument

Address: Ghaziabad, Uttar Pradesh

This is in regards to my tata walky no.[protected]. I purchased tata indicom walky (delta walky plus) on 8/6/11 from Tata Indicom exclusive store - M/S Excellent communications (Mayur Vihar, Delhi). Within one month of purchase, the FM base of the walky stopped working. I called innumerable times at the indicom customer care, mailed them endless times but to no avail. Their nodal officer (Manoj Semwal) also gives no response to any of the mails / phone calls.

After chasing customer care for more than 15 days, finally Tata indicom junior engineer came. After checking the base of the delta walky plus, he gave me a DOA form and said to take it to service centre for replacement. I took it to the service centre mentioned by him which is in South Delhi (Lajpat nagar) which is very far from my place. But they simply refused to entertain me saying I should contact my seller. I even contacted my seller (Harish - [protected] from M/S Excellent communications, Mayur Vihar, Delhi). Initailly he said that as I've DOA form, he will come and replace the faulty set. But then he stopped picking my phone.I am really fed up of all these running from pillar to post. Via this forum, I would like to tell Tata Indicom that they have got two choices -

1) Send a replacement for the delta walky plus base asap.
2) Disconnect my connection and refund my full money.

Else I'll have to drag Tata Indicom into consumer court.

I didn't expect such poor service from Tata. I'll NEVER EVER subscribe anything from TATA group. I just want to alert everyone that if you are using any of the tata services then do it at your own risk as IT IS A SIN to use tata services.

Vineet