[Resolved]  Telebrands — Damaged and Duplicate Table Mate Supplied against my order

Order number : 1575009
Total supplied Table Mate: 3
Telebrands invoice number : V[protected] dated 3-Nov-2008

Problem with Table Mate # 1:
One of the hooks which holds the Table top is broken. There are three hooks below the table top which can hold the table top in three different positions. One of them is received in broken condition. I did not find the broken piece in the packing. Hence this is shipped broken from Telebrands store and not broken during transit.

Problem with Table Mate # 2:
This is a serious issue. This table Mate is not original and is a table that was manufactured locally in india. The rod which holds the table is thinner compared to original with lot of scratches in painting. The entire table is very fragile and shaky compared to original table. And the table top did not have the imprint “TABLEMATE” which we find in the original tables. This is a confirmed duplicate table.

A company of repute such as Telebrands are shipping DUPLICATE of their own products
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Aug 14, 2020
Complaint marked as Resolved 
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Comments

Telebrands has got no repute. They are slime balls. Try and get your table mate replaced and you'll find the task equivalent of climbing Mt. Everest.
Dear customer,

We are sorry for the inconvenience made. We used new products to develop overall quality of product. Such in case the product delivered to you may be defective. We are processing your issue. Please send me your contact details to [protected]@telebuyindia.com
Dear Customers,

Greetings from Telebuy…!!!

We have gone through your complaint & regret for the inconvenience caused. We request you to register your complaint in our customer care department by dialing[protected] or write is in [protected]@telebuyindia.com for solutions. Also you can write your complaint in http://www.tbuy.in/index.php?route=information/customer_care.

In case of any escalation please contact me directly in[protected] / [protected].

With Regards,

Ajay Kanagasabapathi,
Manager
Customer Care
Telebuy.

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