[Resolved] Telebrands — fraud
I ordered a FITNESS PUMP from telebrands, order no : M1292024 , the delivery was pretty quick , but then as soon as i opened the package i figured out that the product was not as shown on tv and it was sort of a duplicate version of it . So i decided to return it back to telebrands following the return procedure as described by them . It reached telebrands on 5th july 2013 and i was told that i would get my refund in 21 days . Its been 1 month and i haven't received a cheque as yet. I have called the customer care[protected]/59/29 ) many times but they do not even receive the calls , it goes into the automated waiting system and even charges me for the calls . On the rarest occasion even if they pick up the call they do not know how to respond to customers and resolve the issue and sometimes talk back harshly. Its really harassing what these people are doing and i am really dissapointed . Now i would like you to force a return of my money along with the additional courier charges i had to spend to send the product back i.e Rs 700 in addition because the product was not genuine and they have to return my total amount + courier charges . Please respond to the earliest . Thank you !
Mr Danish Alam (airborne)
Complaint marked as Resolved Aug 14, 2020