[Resolved] Telecom Regulatory Authority Of India — Fair usage policy on unlimited internet usage plans | |
Dear Sir, Until recently there was no limit to which a person could download using an Internet Connection labeled as an Unlimited Plan or a UL plan, but recently TRAI has approved the ISP's to put a cap on the usage o[censored]nlimited download users, this is called Fair Usage Policy (hence forth abbreviated as FUP) on unlimited plans. I believe the users are at a loss as only the heavy users are opting for the unlimited plans and the Internet Service Providers (ISP) are charging accordingly but are not delivering as they have FUP as an excuse. I have 2 points. 1.If the user the user is paying for the unlimited plan then why can he not have the liberty of the unlimited download? this is clearly cheating on the ISP's part as they cannot decide how much download is enough for a user ! and the FUP are fairly low for most of the ISPs. The users must have the entire right to download as much they want when they are paying for the unlimited plans. 2.If there is a surge in the usage o[censored]nlimited plans which resulted in the ISP's capability to deliver the product they promised hence resorted to Fair Usage Policy, then why are the ISPs not improving their infrastructure to handle the extra load or change the tarrif plans so that users are in the control of how much they want . FUP is essentially making the word unlimited download a lie and this policy must be abolished. I sincerely hope that the consumer forum will take action action against this treacherous policy. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 148 Comments | |
Comments
ihad apply for portablity of my cell no [protected] from vodafone to airtel but till date it has not been done my unique portbility no isVD643232 kindly look into it
Reply
01/10/2011
TO,
TRAI.
SUB:- INCOMING CALLS & SMS ARE DEACTIVITED MOBILE NO. IS [protected].
SIR,
I HAD RECIVED FALSE SMS FROM VODAFONE WHICH ARE AS FOLLOWS:-
1.) DATED 22.02.2001 01:21 AM. SMS ARE ( HELLO| YOUR PORTING REQUEST RR172225 DATED 22.02.11 HAS BEEN APPROVED BY YOUR CURRENTOPERATOR. WE WILL COMMUNICATE THE PORTING DATE AND TIME SHORTLY.)
2.) DATED 23.02.11 04.12 AM. SMS ARE ( HELLO| WELCOME TO VODAFONE... THIS IS THE NORMAL MESSAGE THAT IS SENT TO ALL CUSTOMERS AFTER ATIVATION.THIS IS THE FIRST MSG THAT WILL GO FOR AN VODAFONE CUSTOMER AFTER ACTIVATION.)
AFTER THIS LAST SMS MY INCOMING ALL CALL & SMS ARE DIACTIVIDTED.
THIS IS TO BEING IN TO YOUR NOTICE THAT WITHOUT GIVING ANY REASON MY ALL INCOMING CALLS & SMS ARE DEACTIVITED DUE TO THIS MY BUISSINES IS SEVERLY SUFFERED.
I HAD REPORTED SEVERAL TIMES TO THE CUSTAMER CARE BUT RESULT WAS NOT FRUITFULL.
FIRST THIS COMPLAINT WAS MADE ON 23rd FEB. 2011 THEN REGULARY.
BUT TODAY MY RELIANCE NO. [protected] ARE NOT ACTIVATE.
SO, IT IS MY REQUEST TO YOU TO HELP ME FOR ACTIVATE ALL FACILITY ON MY RELIANCE NO. [protected] AS EARLY AS POSSIBLE.
S.L.SALES INDIA
SANJAY BANSAL
H-1/ 863 PASE III RIICO IND. AREA,
BHIWADI,
ALWAR,
RAJASTHAN. 301019
[protected]
[protected]
TO,
TRAI.
SUB:- INCOMING CALLS & SMS ARE DEACTIVITED MOBILE NO. IS [protected].
SIR,
I HAD RECIVED FALSE SMS FROM VODAFONE WHICH ARE AS FOLLOWS:-
1.) DATED 22.02.2001 01:21 AM. SMS ARE ( HELLO| YOUR PORTING REQUEST RR172225 DATED 22.02.11 HAS BEEN APPROVED BY YOUR CURRENTOPERATOR. WE WILL COMMUNICATE THE PORTING DATE AND TIME SHORTLY.)
2.) DATED 23.02.11 04.12 AM. SMS ARE ( HELLO| WELCOME TO VODAFONE... THIS IS THE NORMAL MESSAGE THAT IS SENT TO ALL CUSTOMERS AFTER ATIVATION.THIS IS THE FIRST MSG THAT WILL GO FOR AN VODAFONE CUSTOMER AFTER ACTIVATION.)
AFTER THIS LAST SMS MY INCOMING ALL CALL & SMS ARE DIACTIVIDTED.
THIS IS TO BEING IN TO YOUR NOTICE THAT WITHOUT GIVING ANY REASON MY ALL INCOMING CALLS & SMS ARE DEACTIVITED DUE TO THIS MY BUISSINES IS SEVERLY SUFFERED.
I HAD REPORTED SEVERAL TIMES TO THE CUSTAMER CARE BUT RESULT WAS NOT FRUITFULL.
FIRST THIS COMPLAINT WAS MADE ON 23rd FEB. 2011 THEN REGULARY.
BUT TODAY MY RELIANCE NO. [protected] ARE NOT ACTIVATE.
SO, IT IS MY REQUEST TO YOU TO HELP ME FOR ACTIVATE ALL FACILITY ON MY RELIANCE NO. [protected] AS EARLY AS POSSIBLE.
S.L.SALES INDIA
SANJAY BANSAL
H-1/ 863 PASE III RIICO IND. AREA,
BHIWADI,
ALWAR,
RAJASTHAN. 301019
[protected]
[protected]
my self satish kumar and i have a number reliance smart ([protected]) I am using this no back 1 year . I have some problem with reliance because whtout my any concern many times my prepaid A/c in bal deducted
near about rupees of 250 in last four days and I have called customer care many times but there is no response . so this is my request to that please consider my problem as urgent and solve it as early as possible.
and please refund my deducted balance.so that i can continue my service.i[censored] r not suppose to do this i'll change the operator through the number portability system.
you can consult any regard my this problem this number [protected]
thanx Dr.satish kumar mishra
Mo.[protected]
lucknow
near about rupees of 250 in last four days and I have called customer care many times but there is no response . so this is my request to that please consider my problem as urgent and solve it as early as possible.
and please refund my deducted balance.so that i can continue my service.i[censored] r not suppose to do this i'll change the operator through the number portability system.
you can consult any regard my this problem this number [protected]
thanx Dr.satish kumar mishra
Mo.[protected]
lucknow
Dear Sir,
This is the special case of AIRTEL. My Airtel number is [protected]. I am not getting signals at my home, for every call I have go to balcony, with out privacy. Since airtel has not taken any action, the same matter was came in TIMES OF INDIA.Next day, airtel field persons came and did something.But, no use. Due to this, I opted for PORTING to vodapone on 5th June 2011. The airtel persons informed me over phone, that they donot want to loose the customer and opted me with 10% discount on my monthly bill, I requested them to accept my porting request, they have not done. Again, on 8th September 2011, with the Unique Porting ID AA 514196 with the expiry date 23/09/11. I requested porting to vodaphone, they asked me to pay the billed and un billed amount. An amount of Rs.310/ on[protected] paid the billed and un billed amount with E receipt No.[protected]. Again on 19th September2011, I requeted to accept my PORTING to vodapone.Again, they asked me to stay with Airttel., I requested them to accept my porting to VOdapone. I requested Vodapone to follow up my porting case with airtel, They informed me that, AIRTEL is not leaving my connection.Again on 29/09/11 @10.42 am., I requested Airtel to accept my porting with REf.No.F[protected]. Again, 29/09/11, 18.56hrs with ref.F[protected], I requested to accept my porting. I received a message that my porting request has been rejected due to substantial contractual obligation from the subscriber agreement. So far they have not done anything. I requested Airtel Nodal officer on5th October to accept my Porting request. He requested me to continue. He also not done anything. Again on 7th Oct., I requested Mr.Santosh, Nodal Officer, Airtel (cell No.[protected]), to accept my porting request, he also asked me to give one more chance to Airtel, to serve better. He told that he will talk with me in the evening after discuss with their staff, so far they not done anything.
So far, the Airtel or Vodapone are not done anything.
I request the concerned authorities to accept my porting request & do the justice immediately, to utilise my phone.
Ch.Radha, 103, Gharonda Anantha Yasoda Apartments, Padma rao Nagar, Secunderabad. 500 025 Mail.[protected]@rediffmail.com
This is the special case of AIRTEL. My Airtel number is [protected]. I am not getting signals at my home, for every call I have go to balcony, with out privacy. Since airtel has not taken any action, the same matter was came in TIMES OF INDIA.Next day, airtel field persons came and did something.But, no use. Due to this, I opted for PORTING to vodapone on 5th June 2011. The airtel persons informed me over phone, that they donot want to loose the customer and opted me with 10% discount on my monthly bill, I requested them to accept my porting request, they have not done. Again, on 8th September 2011, with the Unique Porting ID AA 514196 with the expiry date 23/09/11. I requested porting to vodaphone, they asked me to pay the billed and un billed amount. An amount of Rs.310/ on[protected] paid the billed and un billed amount with E receipt No.[protected]. Again on 19th September2011, I requeted to accept my PORTING to vodapone.Again, they asked me to stay with Airttel., I requested them to accept my porting to VOdapone. I requested Vodapone to follow up my porting case with airtel, They informed me that, AIRTEL is not leaving my connection.Again on 29/09/11 @10.42 am., I requested Airtel to accept my porting with REf.No.F[protected]. Again, 29/09/11, 18.56hrs with ref.F[protected], I requested to accept my porting. I received a message that my porting request has been rejected due to substantial contractual obligation from the subscriber agreement. So far they have not done anything. I requested Airtel Nodal officer on5th October to accept my Porting request. He requested me to continue. He also not done anything. Again on 7th Oct., I requested Mr.Santosh, Nodal Officer, Airtel (cell No.[protected]), to accept my porting request, he also asked me to give one more chance to Airtel, to serve better. He told that he will talk with me in the evening after discuss with their staff, so far they not done anything.
So far, the Airtel or Vodapone are not done anything.
I request the concerned authorities to accept my porting request & do the justice immediately, to utilise my phone.
Ch.Radha, 103, Gharonda Anantha Yasoda Apartments, Padma rao Nagar, Secunderabad. 500 025 Mail.[protected]@rediffmail.com
Dear Sir
Sub:Request for change of plan (Ref:Id[protected]
We wish to inform you that we have opted for change of plan through mail on May 26 2011 to our AIR TEL connection (A/c no Id[protected]. This request is not at all updated till today. Mean time we made number of calls to their call center and in turn they confirmed that the request will be attended within 48 hrs. We also made personal visit to customer care center at Bannerughatta road which is not helpful to us. Mean time we have sent number of mail's in this regard and finally complaining to the authority by which our request will be honored immediately. We hope the authority will take suitable action in this regard.
Thanking you
Your Faithfully
Nataraj.B.S
[protected]
[protected]
Alltronix
Sub:Request for change of plan (Ref:Id[protected]
We wish to inform you that we have opted for change of plan through mail on May 26 2011 to our AIR TEL connection (A/c no Id[protected]. This request is not at all updated till today. Mean time we made number of calls to their call center and in turn they confirmed that the request will be attended within 48 hrs. We also made personal visit to customer care center at Bannerughatta road which is not helpful to us. Mean time we have sent number of mail's in this regard and finally complaining to the authority by which our request will be honored immediately. We hope the authority will take suitable action in this regard.
Thanking you
Your Faithfully
Nataraj.B.S
[protected]
[protected]
Alltronix
I am having an Aircel postpaid connection([protected])for last seven months, Now I want to port to another network, but I am not able to get my port code even after sending the message for the same, when I contacted the customer care they have given the complaint No. 1-[protected] but not able to solve the issue, now I doubt that they are deliberately doing so. I have no current dues in my connection.
I hope TRAI will be able to solve these kind of problems
Regards
Sirish S
I hope TRAI will be able to solve these kind of problems
Regards
Sirish S
Dear Sir,
With reference to my mobile number [protected] provided by TATA DOCOMO I would like to bring to notice that.
I have used 3000 sms in bill cycle and it got disconnected on 18th oct and today that is on 23rd oct my new bill cycle starts but i couldn't able to use sms services.
When i contact to the customer care regarding this issue they not even look after this issue and not even solved my problem and keep on extending the issue.If i try to contact docomo higher officials, the helpdesk people do not provide to escalate to the concerned person.
I hope TRAI will look forward in these type of matters and pressurize service providers to keep the commitments given through sms services while marketing in sweet words.
Regards,
D.Vijaya Krishna Rao
With reference to my mobile number [protected] provided by TATA DOCOMO I would like to bring to notice that.
I have used 3000 sms in bill cycle and it got disconnected on 18th oct and today that is on 23rd oct my new bill cycle starts but i couldn't able to use sms services.
When i contact to the customer care regarding this issue they not even look after this issue and not even solved my problem and keep on extending the issue.If i try to contact docomo higher officials, the helpdesk people do not provide to escalate to the concerned person.
I hope TRAI will look forward in these type of matters and pressurize service providers to keep the commitments given through sms services while marketing in sweet words.
Regards,
D.Vijaya Krishna Rao
Respected sir/madam,
I m a regular customer and obtaining a prepaid connection bearing No. [protected] since 2009 and from the date of purchasing I m also using your 98 internet plan in which you are providing a 3GB internet value for a month . First of all there is no reminder from your side about the deadline of 98 internet pack. Secondly various time I realize that illegal deduction were continuously carried out by you time to time. In this regard every time I talk to your executives but they did not took any pain and flatly refused to lodge / pursue my complaint. Finally yesterday 09/11/2011 at about 8.35 while I was in roaming I received a call from my client and after that my phone is showing a sum of Rs. 109 balance in my phone and after that at about 10 o clock I switched off my phone and when next morning at about 10.30 AM I switched on my phone and called a number and its shocked to see that my balance is only 9 Rs. After that I called to 121 and talked to executive she said that they had deducted a sum of rs. 30 for MCA service and 14 rs. Internet charges and when I talked about the rest of amount she cannot give a satisfactory reply to me. Previously when I also noticed when my balance in night was deducted almost 100 rs. In last month and when I contacted to ur executive they said that I have downloaded a game, which was not done by me. So kindly look into the matter and provide me the every deductions of previous two months on every call.
Deepak Sharma
[protected]
I m a regular customer and obtaining a prepaid connection bearing No. [protected] since 2009 and from the date of purchasing I m also using your 98 internet plan in which you are providing a 3GB internet value for a month . First of all there is no reminder from your side about the deadline of 98 internet pack. Secondly various time I realize that illegal deduction were continuously carried out by you time to time. In this regard every time I talk to your executives but they did not took any pain and flatly refused to lodge / pursue my complaint. Finally yesterday 09/11/2011 at about 8.35 while I was in roaming I received a call from my client and after that my phone is showing a sum of Rs. 109 balance in my phone and after that at about 10 o clock I switched off my phone and when next morning at about 10.30 AM I switched on my phone and called a number and its shocked to see that my balance is only 9 Rs. After that I called to 121 and talked to executive she said that they had deducted a sum of rs. 30 for MCA service and 14 rs. Internet charges and when I talked about the rest of amount she cannot give a satisfactory reply to me. Previously when I also noticed when my balance in night was deducted almost 100 rs. In last month and when I contacted to ur executive they said that I have downloaded a game, which was not done by me. So kindly look into the matter and provide me the every deductions of previous two months on every call.
Deepak Sharma
[protected]
My reliance postpaid mobile no. is [protected], last 21nov.2011 operator(reliance) had stooped my incoming & outgoing service, while I had already paid bill amount properly.I also contect lot of time to customercare, they also told that with in 3hours your service will be resume. Till complain post my service not start
My name is Prakash.S.R. My cell number is [protected]. I need clarification from the competent authority regarding illegible deduction of amount from the balance of currency.
I have recently changed my service provider on POTABILITY system (Unique Porting ID is AX916353). When I met the new service provider as and when I got the message, the new service provider (AIRCEL) he explained about plans and I agree the following plan :
Calls to any AIRCEL number (1 (one) paise for 3 sec.) and to all other networks including land-line numbers (local calls) (i.e., half paise per sec.). Upon the discussion about plans, he has taken documentation and issued new SIM card and inform to insert the same when you get a message (de-activation of signals from previous service provider). On the same day they issued a recharge card by name "Blyk" card and collect Rs.74/- from me. After getting the message of deactivation previous service provider, again I met the new service provider at their outlet and get the new new SIM card activated. Further, the new service provider explained about a plan that "If you recharge @ Rs.120/- and you will get 10, 000 seconds of talk time (for any network) and Rs.35/- will be credited to your main balance" with a validity of one month (only for enjoying 10000 Seconds of talk time) and it will not affect you main balance . Accordingly I have recharged @ Rs.120/- and enjoyed talk time of 10000 seconds.
Subsequently, after the expiry of 10000 seconds of talk time, the call amount was started deducting @ 1 paise per second (i.e., 0-60 paise per minute). Immediately I met the service provider at the same outlet and lodged the complaint (only they have taken verbal complaint and there is no complaint book is provided to lodge the complaint in writing even I asked the coordinator). He said we will send a mail to customer care. Immediately, I rushed to the said AIRCEL outlet and inform about the deduction of amount for my calls @ 0-60 per minute / 1 paise per second rate. I also make a call in front the new service and shown the details of message. There after, he told to me lodge a complaint on customer care on '198'. Accordingly, I have called lodged complaints 5 to 6 times on the said customer care number. I have received various calls from customer care number ''[protected]" regarding the complaint and each and every time separate persons have called and asking me the same question. In the time they have deducted Rs.49/- from my balance currency without informing me (no message is sent about the deduction). Further I rushed again to their authorized outlet and lodged complaint about the deduction of amount without the consent of customer.
Please confirm whether any law says to deduct the amount without the consent of any prepaid customer of any mobile service provider ?
Regards,
Prakash
[protected]
I have recently changed my service provider on POTABILITY system (Unique Porting ID is AX916353). When I met the new service provider as and when I got the message, the new service provider (AIRCEL) he explained about plans and I agree the following plan :
Calls to any AIRCEL number (1 (one) paise for 3 sec.) and to all other networks including land-line numbers (local calls) (i.e., half paise per sec.). Upon the discussion about plans, he has taken documentation and issued new SIM card and inform to insert the same when you get a message (de-activation of signals from previous service provider). On the same day they issued a recharge card by name "Blyk" card and collect Rs.74/- from me. After getting the message of deactivation previous service provider, again I met the new service provider at their outlet and get the new new SIM card activated. Further, the new service provider explained about a plan that "If you recharge @ Rs.120/- and you will get 10, 000 seconds of talk time (for any network) and Rs.35/- will be credited to your main balance" with a validity of one month (only for enjoying 10000 Seconds of talk time) and it will not affect you main balance . Accordingly I have recharged @ Rs.120/- and enjoyed talk time of 10000 seconds.
Subsequently, after the expiry of 10000 seconds of talk time, the call amount was started deducting @ 1 paise per second (i.e., 0-60 paise per minute). Immediately I met the service provider at the same outlet and lodged the complaint (only they have taken verbal complaint and there is no complaint book is provided to lodge the complaint in writing even I asked the coordinator). He said we will send a mail to customer care. Immediately, I rushed to the said AIRCEL outlet and inform about the deduction of amount for my calls @ 0-60 per minute / 1 paise per second rate. I also make a call in front the new service and shown the details of message. There after, he told to me lodge a complaint on customer care on '198'. Accordingly, I have called lodged complaints 5 to 6 times on the said customer care number. I have received various calls from customer care number ''[protected]" regarding the complaint and each and every time separate persons have called and asking me the same question. In the time they have deducted Rs.49/- from my balance currency without informing me (no message is sent about the deduction). Further I rushed again to their authorized outlet and lodged complaint about the deduction of amount without the consent of customer.
Please confirm whether any law says to deduct the amount without the consent of any prepaid customer of any mobile service provider ?
Regards,
Prakash
[protected]
Dear Gentlemen,
On[protected] I have seen the rate chart of 3G prepaid data plan at "http://www.idea3g.co.in/prepaid.php" as follows:-
MRP (In Rs.) Bundled Usage Additional benefit* Validity (In days) Charges after Free Usage
100 100 MB 100 MB 30 5p/10 KB
I recharged 100 Rupees and I did not receive any 3G balance.
And so I communicated Idea cellular limited's customer care and nodal officer regarding the problem -ie I did not receive the
3G data balance as disclosed at Idea website.
After this I received phone call from Idea official, and I was informed it was a miss print at Idea website and so they will arrange the
200 MB data balance to my Idea account.
Now Idea people rectified the Web miss print and and telling me I shall not get any 3G balance.
I really feel like I am being cheated because Idea web professionals assume I shall not be able to prove their old mistake for which I am suffering and so I shall easily be fooled/ cheated by Idea customer care.
I really feel helpless and upset and requesting you to suggest me the right way to establish the truth.
Also I want to have the Official contact e-mail address of the chairman of Idea Cellular Ltd. so that I can inform the real truth to the supreme authority also explaining how their officials cheat ordinary customers.
I hope there are some good people who understand and fight against humiliation.
Warm regards
Arindam De
Idea number - [protected]
On[protected] I have seen the rate chart of 3G prepaid data plan at "http://www.idea3g.co.in/prepaid.php" as follows:-
MRP (In Rs.) Bundled Usage Additional benefit* Validity (In days) Charges after Free Usage
100 100 MB 100 MB 30 5p/10 KB
I recharged 100 Rupees and I did not receive any 3G balance.
And so I communicated Idea cellular limited's customer care and nodal officer regarding the problem -ie I did not receive the
3G data balance as disclosed at Idea website.
After this I received phone call from Idea official, and I was informed it was a miss print at Idea website and so they will arrange the
200 MB data balance to my Idea account.
Now Idea people rectified the Web miss print and and telling me I shall not get any 3G balance.
I really feel like I am being cheated because Idea web professionals assume I shall not be able to prove their old mistake for which I am suffering and so I shall easily be fooled/ cheated by Idea customer care.
I really feel helpless and upset and requesting you to suggest me the right way to establish the truth.
Also I want to have the Official contact e-mail address of the chairman of Idea Cellular Ltd. so that I can inform the real truth to the supreme authority also explaining how their officials cheat ordinary customers.
I hope there are some good people who understand and fight against humiliation.
Warm regards
Arindam De
Idea number - [protected]
Dear Sir
I am a Airtel dth TV subscriber customer ID No. [protected] i had requested number of time by telephone
and i had sent mail to the service provider to put my service for safe custondy for next 90 dayd from 22.12.2011 but theyare not responding in proper manner and there is no help.
Kindly help me to get rid of this situation
Thanks and regards
J K Warsi
Airtel digital Tv Customer ID [protected]
I am a Airtel dth TV subscriber customer ID No. [protected] i had requested number of time by telephone
and i had sent mail to the service provider to put my service for safe custondy for next 90 dayd from 22.12.2011 but theyare not responding in proper manner and there is no help.
Kindly help me to get rid of this situation
Thanks and regards
J K Warsi
Airtel digital Tv Customer ID [protected]
I M VIPAN KUMAR JAIN, 4425, ST.NO.6, NEW MADHOPURI, LUDHIANA. I HAVE A DSL CONNECTION FROM CONNECTBROADBAND(HFCL INFOTEK LTD)NO.[protected]UNDER PLAN DSL495UNLIMITED SINCEJULY2010 SPEEDUPTO 1MBPS AFTER LIMIT OF 5GB DATA DOWNLOAD SPEED DOWN TO AT 256KBPS CONNECTION IS RUNNING SMOOTHLY UPTO OCTOBER14-2011 ON BILLING CYCLE OCT15-2011 PLAN WILL CHANGED TO NEW PLAN-695UL WITHOUT MY CONSENT ON NIETHER MY MOBILE NOR ON MY E-MAIL -ID .COMPLAINTON CUSTMERCARE-1920 MANY TIME BUT NOT SOLVE THE MATTER THEN I PERSONLYGOTO LOCALOFFICE OF THE COMPANY ON 14TH NOV-2011FOR SOLVE THE MATTER BUT ALL IN WASTE THEN I SURRENDER THE CONNECTION AND PAID ALL THE DUES TILL NOV-14 -2011 & DEPOSITED ROUTER WITH CHARGER & GET NOC FROM COMPANY ON NOV30-2011, MANY CALLS FROM LOCALOFFICE TO RETAINS THE CONNECTION THEY OFFER ME NEW DSLPLAN-299UL THEN I WILL NOT RESPOND THEM NEXTDAY AGAIN HE CALL ME ON FONE AFTER THE COMMITMENT OF [protected]@512KBPS I CALLED HIM AT HOME 3:30PM TO SIGN THE PAPER DEC-3, 2011THE CONNECTION WILL RESUME DEC-20-2011 I RECIEVE THE MASSAGE OF BILL RS952 FOR THE PERIOD OF 12DAYS WHYHOW? SO PLEASE SOLVE MY PROBLEM THANKS
Dear Sir,
With reference to my mobile number [protected] provided by Bharti Airtel Ltd., I would like to bring to your notice that. today on 31/12/2011 i received a message "Thank you for choosing Live Devotion Pack. You have been charged Rs 3 per/day. call 507874 to enjoy 90 min. of free browsing. To stop call[protected]". and debited Rs 3/- from my balance amount in my mobile. But i did not chose any such Pack. I also regret to say that on 26/12/2011 i have received a message " You have activated airtel radio pack for Rs 30/- PM. due to low balance in your account you have been charged Rs 10/10 days. to stop this service call 54321300. I have never done such a request to the airtel. So, why they are doing this practice from time to time without my consent ?
So, you are kindly requested to ask Bharti Airtel Ltd not to activate any such Package on my Mobile Number [protected] and credit Rs 3/- in my account which have been debited from my account on 31/12/2011.
Thanks you
VIPIN THAKUR
[protected]
With reference to my mobile number [protected] provided by Bharti Airtel Ltd., I would like to bring to your notice that. today on 31/12/2011 i received a message "Thank you for choosing Live Devotion Pack. You have been charged Rs 3 per/day. call 507874 to enjoy 90 min. of free browsing. To stop call[protected]". and debited Rs 3/- from my balance amount in my mobile. But i did not chose any such Pack. I also regret to say that on 26/12/2011 i have received a message " You have activated airtel radio pack for Rs 30/- PM. due to low balance in your account you have been charged Rs 10/10 days. to stop this service call 54321300. I have never done such a request to the airtel. So, why they are doing this practice from time to time without my consent ?
So, you are kindly requested to ask Bharti Airtel Ltd not to activate any such Package on my Mobile Number [protected] and credit Rs 3/- in my account which have been debited from my account on 31/12/2011.
Thanks you
VIPIN THAKUR
[protected]
Thankyou,
I have re-charged for talk time and not for Internet hence I request your goodself to transfer the same to talk time URGENTLY.
regards.
Sudhir Deshpande
From: CCARE AP <Ccare.[protected]@idea.adityabirla.com>
To: "'[protected]@yahoo.com'" <[protected]@yahoo.com>
Sent: Wednesday, 4 January 2012 3:48 PM
Subject: Regarding the mobile number- [protected]
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Dear Mr. Sudhir,
Greetings from Idea Cellular Limited, A.P
With reference to your below mail, this is to inform you that we are in receipt of your recharge for an amount of Rs. 200/- against the mobile number [protected] and the same has been updated on 03rd January 2012 as per our record.
Please find the below benefits of RC 200 for your kind reference.
RC 200: Usage based 3G pack, DOUBLE USAGE BENEFIT: Get 500MB FREE browsing valid for 30days. Post free [protected]@10ps per 10kb.
Request you to make a note, to recharge using the POWER RECHARGE option available in www.ideacellular.com website so that you get to know about the recharge benefit before you choose any RC.
For any further assistance, you can call us at [protected](charges 50ps/3 mins) from your idea mobile number. For any request or complaints dial 198(toll free) or fax us at[protected]. You can also visit our website at www.ideacellular.com.
Thank you for contacting Idea cellular.
Thanks & Regards,
Mohanapriya.R
Customer Service Desk
Idea Cellular Limited - AP
Visit us at: www.ideacellular.com
Alternatively you can also call us on [protected] to know more about IDEA
For information on our products please call 50005 for prepaid & 53636 for postpaid (toll free) and you may also dial *147# for services, product and account information.
From: Sudhir Deshpande [mailto:[protected]@yahoo.com]
Sent: Tuesday, January 03, 2012 7:44 PM
To: CCARE AP
Subject: Re: Regarding the mobile number- [protected]
From: CCARE AP <Ccare.[protected]@idea.adityabirla.com>
To: "'[protected]@yahoo.com'" <[protected]@yahoo.com>
Sent: Tuesday, 3 January 2012 7:00 PM
Subject: Regarding the mobile number- [protected]
Dear Mr. Sudhir,
Greetings from Idea Cellular Limited, A.P
With reference to your below mail, we regret for the inconvenience caused to you in this regard.
This is to inform you that we are not in receipt of your recharge against the mobile number [protected] as per our record. However, we request you to revert with the transaction details as given below in order to check and assist you accordingly.
• Date of recharge[protected]
• Amount rs. 200/-
• Location HYDERABAD THROUGH AXIS MOBILE CHARGE
• Transaction id [protected]
• Time of recharge BETWEEN 8.45 TO 8.50 AM
For any further assistance, you can call us at [protected](charges 50ps/3 mins) from your idea mobile number. For any request or complaints dial 198(toll free) or fax us at[protected]. You can also visit our website at www.ideacellular.com.
Thank you for contacting Idea cellular.
Thanks & Regards,
Mohanapriya.R
Customer Service Desk
Idea Cellular Limited - AP
Visit us at: www.ideacellular.com
Alternatively you can also call us on [protected] to know more about IDEA
For information on our products please call 50005 for prepaid & 53636 for postpaid (toll free) and you may also dial *147# for services, product and account information.
From: Sudhir Deshpande [mailto:[protected]@yahoo.com]
Sent: Tuesday, January 03, 2012 6:06 PM
To: CCARE AP
Subject: Fw: [protected] / reminder
----- Forwarded Message -----
From: Sudhir Deshpande <[protected]@yahoo.com>
To: "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>
Sent: Tuesday, 3 January 2012 5:51 PM
Subject: [protected]
Dear sir,
Today morning i have recharged my cell no. [protected] but till now my account is not showing the balance, can you please lookinto it at the earliest and get back to me.
Reduards.
Sudhir Deshpande
I have re-charged for talk time and not for Internet hence I request your goodself to transfer the same to talk time URGENTLY.
regards.
Sudhir Deshpande
From: CCARE AP <Ccare.[protected]@idea.adityabirla.com>
To: "'[protected]@yahoo.com'" <[protected]@yahoo.com>
Sent: Wednesday, 4 January 2012 3:48 PM
Subject: Regarding the mobile number- [protected]
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Dear Mr. Sudhir,
Greetings from Idea Cellular Limited, A.P
With reference to your below mail, this is to inform you that we are in receipt of your recharge for an amount of Rs. 200/- against the mobile number [protected] and the same has been updated on 03rd January 2012 as per our record.
Please find the below benefits of RC 200 for your kind reference.
RC 200: Usage based 3G pack, DOUBLE USAGE BENEFIT: Get 500MB FREE browsing valid for 30days. Post free [protected]@10ps per 10kb.
Request you to make a note, to recharge using the POWER RECHARGE option available in www.ideacellular.com website so that you get to know about the recharge benefit before you choose any RC.
For any further assistance, you can call us at [protected](charges 50ps/3 mins) from your idea mobile number. For any request or complaints dial 198(toll free) or fax us at[protected]. You can also visit our website at www.ideacellular.com.
Thank you for contacting Idea cellular.
Thanks & Regards,
Mohanapriya.R
Customer Service Desk
Idea Cellular Limited - AP
Visit us at: www.ideacellular.com
Alternatively you can also call us on [protected] to know more about IDEA
For information on our products please call 50005 for prepaid & 53636 for postpaid (toll free) and you may also dial *147# for services, product and account information.
From: Sudhir Deshpande [mailto:[protected]@yahoo.com]
Sent: Tuesday, January 03, 2012 7:44 PM
To: CCARE AP
Subject: Re: Regarding the mobile number- [protected]
From: CCARE AP <Ccare.[protected]@idea.adityabirla.com>
To: "'[protected]@yahoo.com'" <[protected]@yahoo.com>
Sent: Tuesday, 3 January 2012 7:00 PM
Subject: Regarding the mobile number- [protected]
Dear Mr. Sudhir,
Greetings from Idea Cellular Limited, A.P
With reference to your below mail, we regret for the inconvenience caused to you in this regard.
This is to inform you that we are not in receipt of your recharge against the mobile number [protected] as per our record. However, we request you to revert with the transaction details as given below in order to check and assist you accordingly.
• Date of recharge[protected]
• Amount rs. 200/-
• Location HYDERABAD THROUGH AXIS MOBILE CHARGE
• Transaction id [protected]
• Time of recharge BETWEEN 8.45 TO 8.50 AM
For any further assistance, you can call us at [protected](charges 50ps/3 mins) from your idea mobile number. For any request or complaints dial 198(toll free) or fax us at[protected]. You can also visit our website at www.ideacellular.com.
Thank you for contacting Idea cellular.
Thanks & Regards,
Mohanapriya.R
Customer Service Desk
Idea Cellular Limited - AP
Visit us at: www.ideacellular.com
Alternatively you can also call us on [protected] to know more about IDEA
For information on our products please call 50005 for prepaid & 53636 for postpaid (toll free) and you may also dial *147# for services, product and account information.
From: Sudhir Deshpande [mailto:[protected]@yahoo.com]
Sent: Tuesday, January 03, 2012 6:06 PM
To: CCARE AP
Subject: Fw: [protected] / reminder
----- Forwarded Message -----
From: Sudhir Deshpande <[protected]@yahoo.com>
To: "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>
Sent: Tuesday, 3 January 2012 5:51 PM
Subject: [protected]
Dear sir,
Today morning i have recharged my cell no. [protected] but till now my account is not showing the balance, can you please lookinto it at the earliest and get back to me.
Reduards.
Sudhir Deshpande
I had purchased Tata Photon Plus Postpaid connection date: 04/01/2012. Photon No.[protected]. Chengalpattu, Kancheepuram Dist. Local Dealer said broad band speed upto 3.1mbps. but i working speed 160kbps upto 180kbps. I am not satisfied. So, i returned device through local dealer date:09/01/2012. and also surrender my postpaid connection with device.I had already paid Rs.1100/- . Still not disconnected in my postpaid connection. Please I request deactive my postpaid connection and refund my device amount.
Thanks.
Thanks.
dear sir
i would like to say that i am dr. bal krishan chawla from sri ganganagar rajsthan my mobile no. is [protected] i was consumer of bsnl and i have port my number bsnl to vodaphone on date of 9/1 /2011 n my upc no was br646796 and the vodaphone company alloted me new sim but there is problem in my new vodaphone cannection that is i can call any network but i am not receving any in coming call from any network i have camplain to coustmer care since 13 days they are not giving me the proper reply i am very fed up with with vodaphone services ... i am very mantly hurrased by the talking with mr dilaver permarth and mr devang (senior officer in vodaphone ) please take action against vodaphone and officers and resolved my problem ans i am claiming the right compensation
i hope TRAI will look forward in these type of matters and pressurize service providers to keep the commitments given through plans while marketing in sweet words.
thanks and regards
dr.balkrishan chawla
advocate
i would like to say that i am dr. bal krishan chawla from sri ganganagar rajsthan my mobile no. is [protected] i was consumer of bsnl and i have port my number bsnl to vodaphone on date of 9/1 /2011 n my upc no was br646796 and the vodaphone company alloted me new sim but there is problem in my new vodaphone cannection that is i can call any network but i am not receving any in coming call from any network i have camplain to coustmer care since 13 days they are not giving me the proper reply i am very fed up with with vodaphone services ... i am very mantly hurrased by the talking with mr dilaver permarth and mr devang (senior officer in vodaphone ) please take action against vodaphone and officers and resolved my problem ans i am claiming the right compensation
i hope TRAI will look forward in these type of matters and pressurize service providers to keep the commitments given through plans while marketing in sweet words.
thanks and regards
dr.balkrishan chawla
advocate
On 23.02.2012 Airtel deducted my 28/- Rs. without any reason. On enquired from Customer Care he informed me that you transfered the money in Mobile No. [protected] but i never transferred any money. I call the this number but on this number this no. was switched off.
You are requested to kinldy take necessaryaction.
My Phone No. is [protected]
You are requested to kinldy take necessaryaction.
My Phone No. is [protected]
sir ...my name is mukesh kumar sharma i have a vodafone no.[protected] .i have complaint for balance deduction on 4th march 2012 .in morning i have 60rs.but in evening the mobile service provider vodafone deduction my balance it is minus(-). 058.and when i complain in vodafone care they reject my calls...plz urgent take action...
MTS IS RESTRICTED ME TO SEND SMS ON 1900 TO GET UNIQUE PORTABLE CODE.
THE OPERATER IS NOT GIVING ME FURTHER CODE.
THE OPERATER IS NOT GIVING ME FURTHER CODE.
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