Comments
The Body Shop — Lipstick has become Sticky and chalky
Hi,I bought a body shop lipstick in Aug 2011.Its having bad odour and has become chalky/sticky!!
Also it has developed moisture like 'oil' droplets on it since few months!
Help!!
Please see the attached picture
I need a replacement or my money back!!
Can anyone guide me whom to approach regarding this? TBS sales-counter people are useless regarding this!
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Can anyone guide me whom to approach regarding this? TBS sales-counter people are useless regarding this!
I had a similar experience in Bangalore Body Shop ( at Forum Mall, Whitefield)
They had a 50% discount as a promotional scheme and I bought Body Butter. When I opened the product the material inside had curdled and gave out a really bad stench.
The expiry was April 2013 as per the sticker of the marketing company Quest Retail which imports this product in India. They have hidden the actual original manufacturers expiry of the product using a new sticker. In away the Indian franchisee is spoiling the name of the MNC brand by selling expired products at a steep discount to clear stock.
As a MNC it is surprising that Body Shop has not put in place systems to track this kind of cheating of customers . This will injure the brand value over time if people in India continue to get expired products ( under special promotional offers launched by Indian franchisees). This is a serious offense in the West and god forbid if there is an adverse chemical reaction on the face of one of the BodyShop clients due to using expired products then it will lead to litigation. I plan to take this up in the Consumer Forum and expect the company to be responsible enough to prevent such occurrences in the future.
Gina Davis
[protected]@gmail.com
They had a 50% discount as a promotional scheme and I bought Body Butter. When I opened the product the material inside had curdled and gave out a really bad stench.
The expiry was April 2013 as per the sticker of the marketing company Quest Retail which imports this product in India. They have hidden the actual original manufacturers expiry of the product using a new sticker. In away the Indian franchisee is spoiling the name of the MNC brand by selling expired products at a steep discount to clear stock.
As a MNC it is surprising that Body Shop has not put in place systems to track this kind of cheating of customers . This will injure the brand value over time if people in India continue to get expired products ( under special promotional offers launched by Indian franchisees). This is a serious offense in the West and god forbid if there is an adverse chemical reaction on the face of one of the BodyShop clients due to using expired products then it will lead to litigation. I plan to take this up in the Consumer Forum and expect the company to be responsible enough to prevent such occurrences in the future.
Gina Davis
[protected]@gmail.com
I bought a gift pack (white musk) containing 60 ml of shower gel, 60 ml lotion and loofah, worth 895.
Later when I checked the pricing it added to 700 rupees. Charged me 200 rupees extra just for the packaging.
I took the pack back to the store immediately and I was firstly treated in a very bad way stating it can not be returned and the associate named "SUBODH" explained me the gift wrap costed me 200/- extra.
Need an explanation on "how to fool your customer policy" in a better way so that next time you expect only fools shopping at your store.
Not expecting any reply as the customer service doesn't exist.
Shovana
[protected]
Date: 25.09.2013
Later when I checked the pricing it added to 700 rupees. Charged me 200 rupees extra just for the packaging.
I took the pack back to the store immediately and I was firstly treated in a very bad way stating it can not be returned and the associate named "SUBODH" explained me the gift wrap costed me 200/- extra.
Need an explanation on "how to fool your customer policy" in a better way so that next time you expect only fools shopping at your store.
Not expecting any reply as the customer service doesn't exist.
Shovana
[protected]
Date: 25.09.2013
I bought a scrubr, a toner, a night cream...total 2600 around. product is not working ...skin rushes comes out. What should I do?😠
I had bought a Shampoo from Body Shop, mgf metropolitan mall, Gurugram on 4th June. The bill was for Rs 716 whereas they swiped Rs 7160 from my card. When I complained on this, they informed that they have initiated the reversal. Till date the refund is not done. I checked with the bank. The refund is not even initiated from Body Shop.
Their services have been worse than a road side shop.
Their services have been worse than a road side shop.
The Body Shop — bad odour and chalk texture of lipstick
i have bought a body shop lipstick for around 600 rs in the month of april this year.it has started stinking and has a chalky texture.i went to the store regarding the same asking for exchange,they refused.kindly look into the matter.