Dear Sir/Madam,
My name is Kiran paul and I am a resident of Visakhapatnam. On September 12th 2009 I celebrated my engagement function at The Park Visakhapatnam.
I booked the hotel lawns to celebrate my marriage reception for the 9th of Dec 2009. My total guest list is for a round 350 people. I wanted a round table seating arrangement.
Initially Mr.Aashish Bakshi told me that the tables and the chairs would be provided by them. I wanted a custom based menu for the wedding reception and also the cutlery(fork and quater plate) to be placed on the table.
I had been requesting your hotel staff from the time I was asked to pay an advance amount to give me the menu as discussed with them. A week back when I called Mr.Aashish Bakshi he very cooly informed me that he was not in town and that he would discuss the menu after hereturns on 18th of November 2009.
Since I had prior committments and was leaving for Chennai on 12th November 2009 I stressed to Mr.Aashsih Bakshi that I wanted to finalize the menu and the cost.
He then directed me to meet Mr.Rajesh Chatterjee who gave me the menu card and asked me to finalise the menu we desired and then he would decide on the cost.
When I decided on the menu and asked Mr.Rajesh the cost he started giving me excuses that the chef is not avaliable and he would give it to me on friday.
On friday I again called Mr.Rajesh and he gave me the same reason saying the chef is not available and told me that he would give the cost only after the chef returns from leave.
I was totally shocked and annoyed by the way park was handling the issue. So i called Mr.Aashish Bakshi and asked him what the delay was in giving me the cost for the event. we never expected that this delay was actually to show up there greediness by introducing brokers into their business and then force us to take outside suppliers and get themselves commision from them (brokers) This is the only 5 star hotel amongst all i have seen till today who plays such cheap tricks to fill there pockets.
Mr.Rajesh Chatterjee called me up at around 8:00pm and just gave me a figure that it would cost 1900 per plate. So i went down to the hotel yesterday night because i wanted to discuss the various options suitable for me.The per plate price on my engagement day was 600/- and now he has increased the plate to 3 times more which is ridiculous.and when we asked him of why do you charge 3 times higher rate for the same plate , he said that the prices can be changed any time and any ways in a verry rude manner.for every question he simple answer was a big "NO ,we cant".Am surprised to see a C grade employee in a five star hotel.
I have been a customer of "The Park" since long and have stayed in your hotels with my family many times in calcutta and chennai, But never saw this kind of Manager who has no knowledge of how to behave with a customer.I immediately had to cancel the bookings i made for the mid of november in "The Park" chennai ,dissapointed with your hotel staff behaviour.
I was extremely upset by the way i got the answers from Mr.Rajesh Chatterjee. He remained rigid about the price and told me to take the lawns and get a supplier from
outside and that he would not supply the tables and the chairs also for the event. This attitute was so unexpected from an employee who should have tried to understand the customer's needs.
I then thought of an alternative to this problem and asked them to give me the usual menu they always have for a dinner event(Non-Vegetarian)
When i celebrated my engagement on the 12th of September 2009 at Neptune Hall they charged us Rs.600/- per plate for the same menu with 3 non-veg. But yesterday when i asked him the cost for the same menu he said it is Rs.1200/-. The reason he gave for such a steep rise which is 100% increase was' because it is December month.' How can your hotel charge like that when we were never informed about these changes. I am shocked by the rude and irresponsible behaviour of Park employees.
I had opted for The Park imagining it as a five star hotel and expected the same service we had earlier ,but the behaviour shown by them is nowhere near to a five star hotel.
Mr.Rajesh Chatterjee very arrongatly told me to take the lawns and get a caterer from outside. Is a five star status given to such hotels which encourage outside food? The manager tried to take advantage as he knew that the reception venue is already printed on all the wedding cards and thought that we would have no option but to play for his tunes.
Your employees were behaving like brokers who wait for commission.
I have never seen a hotel with a five star status behave like this. Due to this disappointment i am completely cancelling all the arrangements i have planned with the park.
I have paid an advance amount of Rs. 45,000 on (date) and I have the receipt of the said amount whose number is....... I would appreciate the immediate handing over of my said amount without further delay.
If there is any delay then I'm sorry to inform you that you will be hearing from the consumer court/forums about this matter and then to compensate for the mental trauma your employees have put me through and the arrogance I was forced to endure from them.
Thanking you,
Regards,
Kiran Paul
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