[Resolved]  The Professional Couriers — Delay in delivery

Address:

Hooghly, West Bengal

I booked a letter with complete address of the consignee (at Baidyabati, Dt.Hooghly, West Bengal and a very short distance and 1 and 1/2 hrs. away from Kolkata by local train/bus) at Chennai on 5 April 2010at about 16 hrs. I have been tracking the status of the consignment sine 7 Apr. morning and the position remains static ever since, despite my providing the completete address with ohone no. of the consignee by email at 1328 pm on 7 Apr. as requested by the Chennai office after I brought the matter to the notice inter alia of the corporate office. But even then the status has not changed. It is still being reported as ON TRANSIT with these details in respect of the subject Consignment No. MAA[protected]:
4/5/2010 10:36:59 PM Consignment Despatched to KOLKATA From CHENNAI
4/6/2010 4:58:48 PM Consignment Despatched to SHEORAPHULLY From KOLKATA.
This is so despite the fact that Sheoraphully is just a few minuites away , even by a bus/cycle rikshaw (what to talk of frequent electric local trains) from Baidyabati.
I would like to advise the prospective users of this courier service to be careful in booking their consignments through them in future, particularly in veew of the plethora of complaints about ther services in your Forum.