[Resolved] Thomas Cook — Cancelled Trip Refund Pending

crazynumb07

Address:

Bangalore, Karnataka

Hi

I did not get my Cancelled trip refund amount even after more then 2 months. I had been to Palace ground for Vacation exhibition and unfortunately i meet up with this Thomas Cook guy Imran since i was looking for some vactaions,He gave me the presentation then I booked a holiday trip for Shimla and i was Promised by him saying that in case if i am not interested we can cancel the booking and money will be refunded. I enquired with some travel agants and found that Thomas cook is charging more compared to other travel agents, hence i decided to Cancel the Trip.
And after cancellation i was supposed to get my advance back but i havent got yet.
Its been more then 2 months after cancelling the Trip i did not get my advance amount refunded.I call them daily and they give some or the other reasons.

Please dont trust Thomas Cook guys, they are the biggest liers. Especially Mr Imran and Mr Vinay from Bangalore Office(located at Kormangla Opp to Forum)

Regards
Laxmikanth kt

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Aug 13, 2020

Complaint marked as Resolved

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GGN

from Mumbai, Maharashtra

I'm facing a similar problem with Thomas Cook. After agreeing on the rates for a Kashmir trip package and also paying a small differential on account of air fares, these folks call me back after 5 hours saying that their systems were down and therefore the tickets could not be booked. The price of the tickets had now doubled! I chose to cancel the booking and they promised to make a complete refund. It's now been two weeks that I've been following up! They are polite on the phone once you get through, but do not follow up commitments with action. Have spoken to three people so far - Farhan, Bela and Mitesh. Am preparing to escalate the matter and take it up legally as well. G. Gopinath

thomascookindia

from Mumbai, Maharashtra

So sorry to hear this, would you inbox us your email address, contact number and branch details, please? Our Customer Care Team is keen to get a few details and assist.

Thanks,
Team Thomas Cook India

GGN

from Mumbai, Maharashtra

g.[protected]@gmail.com is my email id. Appreciate if the customer care team could share its email id or write to me on this id - I will forward all correspondence and if it helps could call you to give all details. I'm not sure which branch we were dealing with - we contacted the number given on the official web-site.

While on this, we did send another mail to the people concerned yesterday as well as service.[protected]@thomascook.in.
Haven't received a response yet. As mentioned therein, I'm preparing to go on a holiday (booked through another agency) and will be following this up with Mr. Madhavan Menon on my return before pursuing other options.

Regards,
G Gopinath

thomascookindia

from Mumbai, Maharashtra

Hi Gopinath, unfortunately you seem to have used an incorrect email id for our Service Quality Team. Not to worry Mr. Gopinath, we have escalated this as top priority and you will hear from us with an update by eod today.

Our sincere apologies again.

Thanks,
Team Thomas Cook India

thomascookindia

from Mumbai, Maharashtra

Dear G. Gopinath, we had escalated your concern to our e-biz team on top priority and are delighted to know that your refund has been processed and will reflect in your account in 4-5 working days. We sincerely regret and convey our apologies for the inconvenience caused and may we re-assure you that will continue to follow up and keep you updated on the credit.

Hope we have been able to resolve your concern?

Best Regards,
Team Thomas Cook India

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Thomas Cook India Ltd

Karnataka
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