Thomas Cook — Thomas cook Sucks
Mumbai, Maharashtra, India
This is to bring to your notice that I am completely disappointed by the service provided by Thomas Cook. I have made bookings through your Parel office for an Asian Delight Package for 4 people.
To begin with, once the payment was done then we had to follow up on progress of visa and air tickets. We didn't receive any call which were many before the payment. Secondly, when asked then I was informed that I am travelling through Sri Lanka to a trip to Singapore and then again from Kuala Lumpur to Sri Lanka and then to Mumbai. Both the flights are of 10-14 hrs with 2 stops.My return trip has 8 hrs stop at Sri Lanka.I raised my concern about flights as I have my parents travelling with me who are 50+. I dont understand why we have change over flights when plenty of direct flights are available from both the locations.IAlso in my 6 days trip I am spending 2 days in travelling.Then the trip is only for 4 days.
I spoke to Danika who was our SPOC for the trip but as in most of cases she said she is not authorized to sort it out and informed that her manager will call me.Who never called.
I am thoroughly disappointed with the service provided by your company before even going for it. I dont know how the experience is going to be there.
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