[Resolved] Ticketgoose — Failed to cancel the ticket
I have booked 3 tickets from chennai to Bangalore for rs 2100. Due to sudden death of my relative we were not able to travel. So I have called ticketgoose to cancel the ticket before 48hrs of travel date. Since there was no online cancellation allowed for chennai-Banglore i have to call the ticketgoose customer care to cancel the ticket. The ticketgoose representative who attended my call promised that the ticket will be cancelled and the cash will credited to credit card A/c in 1 week. But when i received my statement after 3 weeks i found that the amount was NOT refunded. I called the ticketgoose customer care and found that they did not cancel my ticket and they have sold the same ticket to someone.
As there was no online cancellation is allowed Passengers who use ticketgoose as travel agent are caught in such trouble so many times. Beaware of such kind of fraud by ticketgoose.
To be in saferside send e-mail to [protected]@ticketgoose.com to cancel the ticket and also call the customer care of ticketgoose to intimate them and do ask for the name of the person who has attended you call and please ask for the reference no: for the request raised by you.
Complaint marked as Resolved Aug 13, 2020