[Resolved]  Tikona Broadband Internet Connection — Internet not working even after raising so many complaints

Address:	H. No 2854 B, street no. 4, laxman vihar phase-2, Gurgaon, Haryana
Website:	www.tikona.in

Even after raising lots of complaint against Tikona, my problem didnt consider. I have lots of

connection correction request too, but Tikona is never able to provide a single day with average

service even. My list of complaints in the month of june 2013 and july 2013 are as follows:-

3-Jun-2013
1-[protected]-Talked to Ashvin, I was frustrated because internet was not working since a long time, i

asked to connect me with senior, he kept my call on hold for 20 min and then it disconnected. No call

back done.

25-Jun-2013
1-[protected]- talked to darshan...no resolution.


18Jun2013
1-[protected]

21Jun20013-still not working
1-[protected]-not working

22JUn2013-
1-[protected]-not working-server issue, not showing even logging screen.


25-Jun-2013
1-[protected]-Internet not working

27jun2013
Server disconnected
talk to TL/Manager-
1-[protected]
I talked to senior Vishaal, he commited issue will be resolved permanently, but there was no

resolution. I keep facing the issue, even next time i try to talk to him, but he respond through the

engineer that he is busy and will do the callback. But i never recieve a callback.

req no-1-[protected]-24 hour resolution time was given, but the problem was not resolved.

28Jun2013-
1-[protected]
server issue-such issue never resolved.


1-[protected]-service to recheck conitnuous and proper speed.

1-JUl-2013
[protected]internet not working
Rajesh ithape-senior didnt respond, he said he will callback because busy right now, but i didnt

receieve any callback from him. I waited more than 24 hour but no response.

I talked to Pradeep on 9Jul2013, the call got disconnected inbetween and no one response back. I had

to call again. I look like pradeep could not resolve the issue so he disconnected the call.
I also talked to Tushaar on the same day, he was very genuine and nice person, talked nicely and tried

to resolve my issue at his best. But after 2 days it again stopped working.


1-[protected]-In this request they response like engineer will be send. servier side issue exist too,

so they will try to resolve remotely.


1-[protected]-Internet not working


1-[protected]-engineer visit will be done to rectify issue.

1-[protected],
1-[protected]-req on 25Jun2013
1-[protected]-eng visit will be done to resolve the issue, but not done.

REquest for call from senior, to resolve the issue permanently
1-[protected]- But didnt recieve any call and even issue was also not resolved.

1-[protected]
-server issue requestion-escalation.

1-[protected]-AAnand also tried to resolve, but he was also could not resolve the issue permanently.

Rohit and Pradeep- Could not resolve the issue
1-[protected]

20-Jul-2013
Bhushan-1-[protected] and
1-[protected]- Still the issue is there.


waiver requestion:-

raise waiver on 27Jun2013- The request of waiver was for the duration - 15Jun to 25Jun. The Req no was

1-[protected]. But didnt receive any waiver in my June bill. Neither internet is working nor i am

getting any waiver.
Now planning to raise the waiver request from for july too.


Still facing lots of issues.

Ajay
[protected]