[Resolved] Tikona Broadband Internet Connection — Internet not working even after raising so many complaints
H. No 2854 B, street no. 4, laxman vihar phase-2 , Gurgaon, Gurgaon District, Haryana, India
Even after raising lots of complaint against Tikona, my problem didnt consider. I have lots of
connection correction request too, but Tikona is never able to provide a single day with average
service even. My list of complaints in the month of june 2013 and july 2013 are as follows:-
1-[protected]-Talked to Ashvin, I was frustrated because internet was not working since a long time, i
asked to connect me with senior, he kept my call on hold for 20 min and then it disconnected. No call
1-[protected]- talked to darshan...no resolution.
21Jun20013-still not working
1-[protected]-not working-server issue, not showing even logging screen.
1-[protected]-Internet not working
talk to TL/Manager-
I talked to senior Vishaal, he commited issue will be resolved permanently, but there was no
resolution. I keep facing the issue, even next time i try to talk to him, but he respond through the
engineer that he is busy and will do the callback. But i never recieve a callback.
req no-1-[protected]-24 hour resolution time was given, but the problem was not resolved.
server issue-such issue never resolved.
1-[protected]-service to recheck conitnuous and proper speed.
[protected]internet not working
Rajesh ithape-senior didnt respond, he said he will callback because busy right now, but i didnt
receieve any callback from him. I waited more than 24 hour but no response.
I talked to Pradeep on 9Jul2013, the call got disconnected inbetween and no one response back. I had
to call again. I look like pradeep could not resolve the issue so he disconnected the call.
I also talked to Tushaar on the same day, he was very genuine and nice person, talked nicely and tried
to resolve my issue at his best. But after 2 days it again stopped working.
1-[protected]-In this request they response like engineer will be send. servier side issue exist too,
so they will try to resolve remotely.
1-[protected]-Internet not working
1-[protected]-engineer visit will be done to rectify issue.
1-[protected]-req on 25Jun2013
1-[protected]-eng visit will be done to resolve the issue, but not done.
REquest for call from senior, to resolve the issue permanently
1-[protected]- But didnt recieve any call and even issue was also not resolved.
-server issue requestion-escalation.
1-[protected]-AAnand also tried to resolve, but he was also could not resolve the issue permanently.
Rohit and Pradeep- Could not resolve the issue
1-[protected]- Still the issue is there.
raise waiver on 27Jun2013- The request of waiver was for the duration - 15Jun to 25Jun. The Req no was
1-[protected]. But didnt receive any waiver in my June bill. Neither internet is working nor i am
getting any waiver.
Now planning to raise the waiver request from for july too.
Still facing lots of issues.
Complaint marked as Resolved Nov 16, 2016
Verified SupportTikona Digital Networks Customer Care's response, Feb 20, 2012
we are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.In order to assist you better, we request you to provide the following information:
1. User ID:-
2. Registered contact number:-
please feel free to contact us on[protected] to provide us any feedback regarding our service. Our customer care associate will be glad to assist you
email us :-- tikona.[protected]@gmail.Com
Verified SupportTikona Digital Networks Customer Care's response, Feb 21, 2012
As your complaint for Net not working, Our team has gone through the details and as per there update there is 500 MB usage in 15 Jan 2012 to 14 Feb 2012.
And according to complaint no TT:- 1-[protected] raised from your side, back end issue is fine. User id:- [protected] name:- SHEENA KHATTER
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