Tikona Broadband / Tikona Digital Networks — Disconnect my service immediately / cheat by agent

Address:

West Bengal

Dear Tikona !!!
I tried to contact you through different channel But now you people forced me to publish it in public foroum
Your Agent (name not remember but his mobile number is - [protected]) did wrong promise with me. I am using Tikona Internet service since September 2011.I requested to Tikona to disconnect my service immediately on January 21, 2012 but now it is 19 March and they still not disconnected my service in these 2 months.
Please answer these question :
1. Why your agent (name not remember but his mobile number is - [protected]) committed that Plan Name: BB449 is available in Rs. 250 / per month ?? and also he committed that if my service will slow then he will give me user ID and password of other customers so I can access Good internet always.
2..Why my service is continue if I told you to disconnect ?
3.. I got a mail from Dinesh Kadam Tikona Care where he stated that disconnection will take maximum 45 days , but why your promises is crossing limit ?
4. Why you people harassing me mentally ?
5. Why I have to pay bill if I don't want to use your services and already requested for disconnection 2 months before ?
6. Why not I must break your wireless equipment (which you installed in my house) because of anger and mental harassment by you people ?
7. How long time you people still need to disconnect my services ?
8. Why not I must file a case in Consumer Court and appeal for reimbursement ??

Please look some email communication with Tikona copied directly from my email

With Regards
Gautam Kashyap
Service ID : [protected]
"Docket number 1-[protected]"
Mob number :- Eight zero one seven one eight five seven zero nine

Gautam Kashyap
7:26 PM (34 minutes ago)

to s.nair, Customercare
To
Mr. Sunil Nair
Designation - Head - Customer Service Quality

Dear Sir, !!!!
Approx. 2 months ago I requested to Tikona care via Phone and Email regarding disconnection of my service but didn't got solution.
Finally I decided to inform you regarding my issues.
I received an email by Tikona where mentioned a "Docket number 1-[protected]" and said that it will take 45 days for disconnection. I am waiting for a long time and I don't want to wait more. It's a kind of mental harassment for me. I am not getting any kind of reply regarding my request. Many time I tried to contact via email as well Phone to Tikona care regarding my request, but overall I am not getting any positive response.

I request you please take necessary action and please please disconnect my service immediately.
Thank you in advance.

Detail about my Account
Plan Name: BB449
Service ID [protected]

Address
GAUTAM KASHYAP
19, Mandir Road, Dumdum Cant 19,
Mandir Road, Dumdum Cant Dum Dum
KOLKATA
700028, India
Billing Account Number:[protected]

2012/3/12 Gautam Kashyap <[protected]@gmail.com>
Respected Sir !!!
Tikona Care

More then 50 days ago I informed to Tikona Care (over phone as well through Email) about to Stop my Internet service immediately .
Mr. Dinesh Kadam , Tikona Care respond me through email on 23 January 2012, that it will take about 45 days.
he provided me "Docket Number 1-[protected]" regarding my request.

Now it is already crossing your limit of 45 days . May I ask you when my service is going to be disconnect ?
Plz take immediate and necessary action on my request , as I already waited long and don't want to wait for a long....


Thank You !!!


On 23 January 2012 13:25, Customercare <[protected]@tikona.in> wrote:
Dear Mr. Kashyap,

Greetings from Tikona!

This is with reference to your below mentioned request. We regret the inconvenience caused to you.

We would like to inform that, the disconnection request has been forwarded to the concerned department for necessary action. They will be in touch with you.

Your Docket Number is 1-[protected]. Kindly retain this for reference purpose.

In case of any further assistance, please call us at[protected] or email us at [protected]@tikona.in.

Thanking you and assuring you of our best services.

Regards,
Dinesh Kadam
Tikona Care
W: www.tikona.in


________________________________________
From: [protected]@gmail.com [[protected]@gmail.com]
Sent: Saturday, January 21, 2012 7:58 PM
To: Customercare
Subject: Stop my Internet service Immediately-GAUTAM KASHYAP-[protected]

Dear Tikona !!!

I don't want to use Tikona Internet Service after closing date of my A/C of this month. Please Stop my service immediately as soon as possible and inform me.about my billing info and other details.

Detail about my Account
Plan Name: BB449
Service ID [protected]
Billing Account Number:[protected]
Registered mobile Number : [protected]
Registered Email: [protected]@gmail.com


Please do not print this email unless it is absolutely necessary.

Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.


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With Regards:-
Gautam Kashyap / Гаутам Кашяп