[Resolved]  Tikona Broadband (tikona.in) — Poor Service, Poor back-end Support

tikona broadband service is poor.Our ID no is [protected] Chennai. For 35 days network was not available and nearly 15 days past, your technician hasn't came back to do cablefitting. Our house-owner is complaining to remove that modem from the terrace.

Beware from tikona

I am not satisfy with your technical team in ahmedabad, particularly with mr.vikram whom i contected several times for my complaints but he is not replying me positively, even if i had given several references for your tikona broadband services in vastral earlier but now i think no more co-operation to your company, beacause one of my freind subcribe your services on my reference but he is also not satisfy with tech fos (non co-operative ) he was comitted earlier for nano with c.p.e last month but not not get yet, mr.vikram is giving us false commitment every time when he & i calling him.some times no answer from his mobile now i decide to disconnect my connection also 3-4 more which was refer by me earlier.


thanks for your non co-operation


Krishna kant sharma

Beware with tikona

I am not satisfy with your technical team in ahmedabad, particularly with mr.vikram whom i contected several times for my complaints but he is not replying me positively, even if i had given several references for your tikona broadband services in vastral earlier but now i think no more co-operation to your company, beacause one of my freind subcribe your services on my reference but he is also not satisfy with tech fos (non co-operative ) he was comitted earlier for nano with c.p.e last month but not not get yet, mr.vikram is giving us false commitment every time when he & i calling him.some times no answer from his mobile now i decide to disconnect my connection also 3-4 more which was refer by me earlier.


thanks for your non co-operation


Krishna kant sharma
ahmedabad

hi.i am Mr.SAHIL RESIDING IN AHMEDABAD KHANPUR AREA.I AM FULLY SATISFIED WITH TIKONA INTERNET SERVICES.I GET GET FULL SPEED &THERE IS NO SERVICE PROBLEM..SOMETIMES I GET FULL SPEED..GOOD LUCK TO TIKONA...WISH U ALL THE BEST.>

hi just now i applied for tikona connection.. but they reacted immediately.. dono how they react if any complints n al.. they should b in same for both connection and rectification reasons. then only the customers wil satisty ..

hi this is Aditya residing in Indore... This is my msg...
To the all ppl who r thinking to have a tikona connection.
first u must hv a demo coz d sales prsns makes u fool about d speed they say u smthng & u nvr gt it u nt even bt 1/3rd of it.& 1c the connection is confirmed they not even bother about u...
only getting a connection is their foremost need not the customer's satisfaction...
no hearings of complaints...

so i request all those who r thinking to get connection think more dan 100 times...

Tikona Broadband — Bad service provider

I am an existing customer of tikona broadband. Most of time there connection down. I complained many times. Only receive several complain number. But the problems remain same. No permanent solution they have provided. Always tell it will be resolved. Some time the customer care representative try to convince that it's all your side problem. This is not the first time that i am using broadband. I already had used Airtel, BSNL, TATA. But i can only say tikona is the worst service provider. Every 2nd there is connectivity problem. I am really fed up as a consumer but I already paid.

I had Tikona postpaid Internet connection but the Internet was not working properly. When I talked to the customer care they are not able to short out the problem. They short out the problem when they required bill payment. After two such months I decided to disconnect the net and convey the message to customer care. They disconnected the net immediately and want me to pay the whole month of bill. I have already paid 2 months of full bill that I haven't used. My work was hampered in those two months. Now they are demanding rs.500 of last month payment when I deny to pay this they Added bill to Rs.1700 and now harassing me on phone. How can I file a consumer harassment complain. And how can I avoid the last payment I am not satisfied with the services of Tikona.

I have a problem for the net connection. i am going to shift where there is no coverage of any service provider except Tikona. i am getting some bad word of mouth regarding tikono. so please tell me that should i go with tikona or not???

Service is ok but Company is Fraud. After your Disconnection it also send bill and if you are talk with customer care person they are replying your service is not close on our end. I am not getting if company technician was disconnect my connection then after who is responsible for close service status in company system. It Totally fraud company don;t be-leave on its any commitment.

Dear Dhanraj,

This is a gentle reminder to follow-up on your concern listed on Sept 2, 2014. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKSE1815 in the subject line.

Regards,
Tikona Care

Dear Leji,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKSE2387 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

PLS PLS AGAR AAPKO BROADBAND CONNECTION LENA HAI GUJARAT MAI TO PLS TIKONA KA TO LENA HI NAHI.KYUKI MAINE LIYA HAI 1MBPS VALA PLAN PAR AAJ KAT 1MBPS TO KYA 512 KBPS SPEED BHI NAHI AAYI AUR DIN MAI 3 TO 4 HOURS TO " NO INTERNET CONNECTION" SO PLS DONT WAST YOUR MONEY IN TIKONA. BUT I[censored] WANT OTHER OPTION GTPL 512KBPS IS BETTER THAN 1 MBPS TIKONA