[Resolved]  Tikona — Slow speed and no help from customer care.

Dear Sir,
I have complain raise to Tikona customer care but no reply Kindly help My Tikona net very slow last 3 Days.
Tikona id [protected]

Thanks
Jayesh Tailor
[protected]

Tikona — Request not follow

Dear All,

I request for tikona Wi-Fi modem connection on i.e. 20.08.11, but still i m not received any call from tikona, i call the customer care for more than 5-6 times, and they confirm me that engineer will come within day. but still no any call received and reply from them.......

request no...(1-[protected])
my user id [protected]
mo register [protected]
pls do needful..

regards,

Pawan([protected])

Guys,

Even I use tikona, there is a severe degradation of speed from month 2 onwards. I am using tikona from almost a year or might be more. I have been raising complains now and then either by calling cc or sending email, but nothing seemed to work.

I am not sure how many of you agree with me, but here is my argument.
Tikona has a very good coverage area, this better than airtel/idea and sify. So, there are high chances that you could get BB at your home via tikona when compared with others.

Now if there is no service coverage, even then you would argue the same? Or you would say ooh 300kbps is quite enough for me get going, i wish tikona had a coverage of my area as well? I guess this is what is the strategy of tikona and no other competitors are able to catch this up!

Next, customer care guys are just proxies, they might not even understand what the actual technical problem is. Practically there job is just to escalate complaints to the right group and they are done!!! Doesn't this seem logical. They are the poor guys, available to hear your bakwas ;-) .

Also, I see that even though the speed is very low, the internet connection is almost never down, this is very good. I have used Sify before, every 1 week, I used to have no Internet connection (BB101: Home gateway not reachable. Hurray I still remember the error code.

So, now what do you wish? I would say let airtel extend its network coverage area.

Customer has also appreciated Nilesh via Mail: I called up customer care regarding that (kindly refer request no- 1-[protected]) and talked to Mr. Nilesh Borate, found him very satisfactory, infact I wish to appreciate his action in handling customers. He tried all his ways to retain a going customer.

Tikona — not refunding deposit amount

They didn't provide service due to the not coverage area of their network, which should be checked first at the time of taking the deposit for connection. Now the issue is I don't understand why the are not refunding the money, already it is more than four months. I want the money get back soon.

application no. [protected]
date: 15.6.2011
registered contact no:[protected],[protected]
sales executive ID:[protected]
sales executive name: Amal Kumar Nath

They are not ready to disconnect the line. Called customer care for 15 times to disconnect the service they just cut my call after telling that I want to discontinue without any response. Finally I got through n told them to disconnect, he asked 100 question y do u want to disconnect, where are shifting, i[censored] r going out of india for short period u can keep it n come n use it later or u transferring ur friends, they irritated me like anything. they said 7 days it will get disconnected no one turned up to collect the modem not got any call from them also

Ms, Vertika,
My experience with Tikona Digital Networks - [protected].
Can you please respond & update me the status ? I hope the issue will be resolved & I will have my refund back.
Please disconnect the services with immediate effect I would not like to pay for your services any further.
SALES / MARKETING EXECUTIVE
1. While the demo was shown the internet speed was less than 100kbps for the @mbps plan, the Executive convinced me “it’s just a demo our installation people will place the modem in the right direction & you will 100% get 2Mbps speed, the user name is shared by many sales executive so it is still slow”.
2. I wasn’t convinced, then he called his sales manager to provide a new user id which he sent via SMS & he used that user name & convinced me stating “If you pay Rs.1000/- installation fee will be waived off!” I accepted it without knowing it to be a trap.
3. The marketing executive took the cash Rs.1000/-, address proof (passport copy), photographs and promised for the installation in 2 days.
RECORDS TEAM
1. I have submitted my passport copy as proof of address,
2. I got a receipt with the wrong billing address, which I notified them stating it to be a typo error; the Costumer care guys on the telephone were not ready to change the address.
INSTALLATION TEAM
1. The engineer called me to confirm the address & the payment.
2. He refused to install the system in my premises until he got the documents which I had already submitted to the sales executive. I had to rush back home to resubmit the documents to get the connection.
3. The installation engineer informed me that “the marketing team should not take the documents, if they take how will I get, until I get the document I will not install”
AFTER SERVICE & BACK-END CALL CENTER
1. I have been calling the CC for frequent disconnections & speed issues.
2. I am getting the reference complaint ticket numbers each time I book a complaint from them but at the same time they are being closed without resolution or from customer consent.
3. The most disgusting thing is that the onsite engineer who comes for servicing gives us repeated missed calls on your cell until you call him back, “ sir I am from tikona” to respond.
4. That onsite engineer has no basic commonsense or manners on how to deal will the customers, after doing all the baloney and chatter the problem is back to square one.
5. Finally today I had a prompt onsite supervisor stating the fact & the reason for frequent disconnection & speed issues. I appreciate him & I understand the issue is with the proximity of the access point & signal strength.
6. Unable to contact the Nodal officer over landline, the operator never transfer the call

BILLING TEAM
1. Promptly I have a bill with additional Rs.500/- as installation charge.

I would request you to discontinue the service as I am having frequent disconnection or no signal & refund my amount.
Justify your company’s code of conduct, mission plan, service motto with this service attitude & advice if I have to further stay with it?

Screw these Tikona Ppl ... Worst service of all and Pathetic Customer care Execs...

Take these people to some school and teach them how to speak with the customers.

Moreover these people can actually be sued for not collecting documents while providing Internet connection...This is a big crime...which is why cyber is at its peak during last few months...Blame it on TIKONA...

Dear Tikona Representatives,

I am sorry to write to you again, but, you guys make your customers helpless.

My tikona broadband got activated on 24th Nov'11 after a cash payment of Rs 1500/-. I was told that this payment includes one month's usage charges and installation charges. That means till 24th Dec'11, I have already paid for the usage.

Now, you guys generate a bill of Rs 1548/- on 26th Nov'11 (2 days after activation) and ask me to pay remaining Rs 60/-. What non sense is this. On top of it I have opted for an unlimited free usage plan for Rs 849/-. How come your bill says I have used 4mb extra, i.e., outside free usage (first of all there should be no bill generated, you guys still generate a bill and in that also you try and claim extra money from customers).

I am not going to write to you or call you again. I have other better things to do. If by 7th Dec'11 you do not resolve this, I am taking it to the consumer forums. I know you are a big company and I am a common man, you must be getting a lot of complaints like this, but internet has some power.

Bill No B[protected]
Account Number[protected]

Deepak Parwani
Mob:- [protected]

Tikona Broadband — Cheated By Area Manager for money

Hi,

We received a message during Diwali on my cell phone from the Area Manager Deepak for Jogeshwari Mobile Number :[protected] .The offer we received was for a plan which was for 499 unlimited. He took 1500 from us .As we had a bill to be paid for a due date for November 02/2011 for the old plan User ID for the old plan is [protected] but he took the payment in cash for the old plan before the due date which was on October 24/2011. So I paid the money for the old plan and also paid money to get the new plan. He adviced us that we pay him 4500 to him and get the service for free for 12 months an there would be no risk as he would pay this 4500 for the entire year and I do not have pay money every month for the new plan. He informed us that we can use as much as we want unlimited but the bill will not be more than 550 but when checked the bill it was for 772 for the new plan. I keep getting call daily from your customer service advising me to pay for the old plans which we had paid already before the due date as your Area Manager Deepak has taken the bill money for the older plan in cash.Till date I keep getting call to pay the bill for the old plans which Iam feed up of. I have been trying to provide all the details to every agent I keep getting calls every day and I keep explaining my entire story.Everytime I get assurance from your Customer Service Agent that this matter will be resolved and they will look into it.But from the last 15 days nobody has taken care about it. Also I did get a call from Deepa she took all the details and advice that she will call Area Manager Deepak and check with him regarding the same. She called me back stating that they did received the payment for the old plan and she did apolozise for the inconvenience caused. But after that again I started getting calls stating that the payment was never received for the old plans. I request you to look into this matter as soon as possible. I am feed up by the call I get to make payment for the old plan which I have already made even before the due date. I request that you take some actions against such people who cheat their customer. I tried calling this person phone but is either switch off or unreachable. If I don’t receive any faster response regarding this I would file a complaint with the Consumer Court that Tikonaa is cheating people. My mobile number is [protected] under the name of Francis Gonsalo Fernandes. I need and answer when I was promised that my bill will be not more than 550 per month why am I paying for 772 for the bill. Where is the money that I paid for my old plan gone. As we belong to a middle class family since the bill was more that we used to get from our old plans and we trusted your Executive for the new plans stating that the bill will not be more than 550 per month unlimited that was the reason o[censored]s being taking the new plan. When we asked him questions he said that since it is Diwali that was the reason why the company offering such plan. Wating for a quick response. Email address [protected]@gmail.com.The agent did not provide his Agent ID to us stating he is the Area Manager for Jogeshwari. The bill amount of 790 was paid for the old plan.


Thanks,
Francis Fernandes

My issue: Wanted to change Bill plan.


Resolution: Bill plan change as received difference Amount.


Thanks. Thanks a lot. You have been of great help and have been nice.

Third class service from Tikona who send wrong bills. They decreased speed of 2mbps to 60 kbps for no mistake of mine. They claim that there is outstanding balance to pay. When asked for bill, they never sent the bill of the outstanding amount, but sent a wrong bill. Customer service and billing department is the worst ever. I sent a complaint as well to the nodal officer who has not replied . It only means that they are least bothered to solve any problem customer has. I do not recommend anybody to take this connection. you will definitely repent.

Tikona — pathetik after sales services

Hello…
I would like to draw your kind attention towards my problems while using the TIKONA BROADBAND.
My problem is that no one from TIKONA is satisfactory responding to resolve my problem.
I didn't complete 1 month from Installation if TIKONA BROADBAND and continuously facing very slow speed/ no connectivity kind of problem.
So many times I called to Tikona customer care and each time they say someone will definitely come today to resolve my problems but the result is that from 7 Dec2011 to 12 Dec 2011 I am regularly calling to customer support but no one came to me to resolve the problems. On 11 Dec 2011 I received the call from TIKONA and the person from tikona said “we will surely visit today to resolve the problem” but till now nobody came to me. Each time whenever I called to [protected] they are saying that “we have put your complaint on high priority, and will sort it out by today”. I don't know how many days it will take TIKONA to complete "1 Day". If this is the way of attending your high priority complaints, then I am unable to imagine what you people are doing with your normal complaints. From 8 dec 2011 I am accessing “0” internet connection.
Kindly tell me whether you people are interested in resolving my problem or I will get TIKONA disconnected.

Regards
Satish
User: [protected]

Tikona Digital Networks — False promises and bad customer service

User ID:[protected]
Name: Mitul N.Shah
email id: [protected]@yahoo.com
[protected]@gmail.com

With reference to the above mentioned details, I had myself connected in the month of November. I was promised at the time of installation that the wi-fi service would be provided to me for free as I am paying form two months and installation by cash at one go, I had re-confirmed the same with the demo guys twice, he had also called up his team leader regarding this, even he confirmed this, I paid the amount, the service was installed, but when I called up the customer service, I was told to pay Rs.1500 or buy a wi-fi modem myself. Even the team leader of the person who installed this told me the same thing. If I were to do the same thing, wouldn't I do that with the previous ISP ? Regarding this, I called up the customer service which is poor,they don't even know how to talk properly in English. They told me to send a email on [protected]@tikona.in
I sent an email twice. I haven't received any reply on that issue. After almost 15 working days.
I am pasting the copy of the email here.
________________________________________________________________________________...⇄

[protected] Forwarded message[protected]
From: Mitul Shah <[protected]@gmail.com>
Date: Wed, Nov 23, 2011 at 9:47 PM
Subject: User ID:[protected]
To: [protected]@tikona.in


Dear Sir/Madam,
With reference to the above mentioned user id, iw would like to complaint regarding something. Before that, let me give you some details about my account.

Name: Mitul N.Shah
Mobile NO: +91 98******47
email id: [protected]@yahoo.com
[protected]@gmail.com

The details above are to help you. I got connected recently. Got my welcome email on the 4th of November 2011. At the time of demo, I was told by Dheeraj, (the person who had come for the demo), that it is a wireless modem and I will be able to use it wireless internet on the laptop as well as on my wi-fi enabled cell phone. After installation, the person told me that I just have to call up the customer care on[protected], and the customer care executive will activate the wi-fi connectivity for free. It all seemed hassle free for me, I have made the payment of Rs.1500, the installation was done, the internet was working fine with the Ethernet wire, I called up the customer care to activate my wi-fi service, the customer care executive (TECHNICAL) told me that I will have to talk with the billing department, I called up the billing department, they told me that I will have to pay another Rs.75 per month to get it activated, so I decided to have a word with the person who was responsible to get the connection done, Mr.Abhishek Pandey, I told him the entire thing (21st November 2011), he told me he will get back to me with the details the same day, I waited for the call upto next day, I did not receive a call, so I decided to call him, he did not pick up at 2-3 instances, i sent him a message,, still I didn't get any response in message or call. I called him up today also thinking that he might be busy and gave him another one day to get back to me with the details, still he did not pick up.
I decided to give up and get it activated for Rs.75 per month, now when I called the billing department, the customer care executive, Mr.Bhushan, a very helpful person, I explained him the entire instance, he told me that the charges has changed from past 3 months, the charges have increased to Rs.1500/- for the new modem and the installation. I was in a shock. There are two things possible, either the employees (demo & installation people) want to dupe the customers in the name of free at the time of installation, and then do not give any service. When they promised me that the wi-fi will be free. This is not done.I have also sent this email as a CC to some people that can help me in this.
I am extremely dissatisfied and upset with the approach by your company from the day first itself.
Either I want this connection disconnected & the money refund for the installation excluding the days I have used the connection for, I don't want free service, but when you guys have promised me free wifi, either the employees are not kept updated or they just want the customers to be duped, I am not one of them. I will look into that this matter is looked upon with highest importance & expect a reply from you guys.

An extremely angry & dissatisfied customer.
Thanks !

-Mitul Shah

I was able to use the WIFI services with his own router but suddenly was unable to do so. When checked with the technical team he was told that WIFI is chargeable. Customer was irate as said that its his own router then why shud he pay the charges. Also he infm that the sales exec had given him commitment that the wifi will not be charged.

Resolution: Nilesh has tried to take the technical team online but was unable to do so. Hence, he had escalated the matter to them. Also kept proper follow-up & called the cust back as promised to him. Customer is now able to login through his own Router.

Thanks. Thanks a lot. I really appreciate it.

Same happened with me also

Tikona — Application and amount was taken on 23-12-2011 and then after no internet was installed and no response from the concerned

Application for internet connection was taken on[protected] along with photograph, Driving License, Electricity Bill and a cheque for deposit of Rs.1000/-(One Thousand Only). The cheque was honoured accordingly. A Receipt and User ID has been sent to my mail id along with terms and conditions. Then after, no response from the concerned and the installation has not been completed. On telephonic enquiry, the response was poor. Mails for requesting the installation was sent 3 to 4 times, but no reply.

As per My Experience same condition with me.

Tikona — Delay in disconnection / Sales executive wrong commitment- Frustrated with disconnection process

Sir,
I am frustrated with the attitude of Tikona Broadband service.
On 10th Oct'11, i got a mail from Tikona with receipt pdf mentioning plan name : BB649, i then requested customer care many times to change the plan to BB449 which i requested, then I had placed a request for disconnection of my services on 11/21/11 pls check the mail reference.
More than one month had passed they are not responding to my request.
I am continuously calling them and sending them mail but they are just delaying the things.
On daily basis they are telling me that your request is on priority, Today you will get a call from our side. But none of them has ever called me.
User ID : [protected]
Disconnection Request NO: 1-[protected]
I am also attaching the content of mails send to them till now.
Can any one tell me that what I should do now.

Thanks,
Hymavathi



[protected] Forwarded message[protected]
From: Kiran Polishetti <[protected]@gmail.com>
Date: Mon, Nov 21, 2011 at 11:20 PM
Subject: Disconnection Request NO: 1-[protected]
To: [protected]@tikona.in



Dear Customer Care,

As per the given subject, I need to cancel my internet connection, pls accept the request & collect the Modem.


User ID : [protected]

Disconnection Request NO: 1-[protected]

--
Regards,
Hymavathi

Tikona — Misleading information & avoiding replies

I had availed for Tikona internet connection on 5th of December 2011 (Service Id -[protected]) for which i had paid a cheque of Rs. 1157 which include 500 Rs. installation charges & 500 Rs. billing charge for next month as per told by there marketing executive.
first of all my service was activated on 14th December and later on 1st January 2012 they send me a bill of 225 to be paid, which i dont understand if i had already paid for the next month bill.Calling to customer care had failed as they are not able to explain where the amount 1157 has been debited as there server are always down.
Also at same time tikona representative calls for the payment from collection department and according to them they collect advanced charges but they are also unable to explain why it has not been mention in the bill.
I am not able to understand where the issue is and feel like cheated.
Mailing to them had also not given any feed back they just say that
""This is with reference to your below mentioned request. We regret the inconvenience caused to you.

We would like to inform that, the your outstanding amount is Rs 225.84/-which you need to pay by due date 01/13/2012.

In case of any further assistance, please call us at[protected] or email us at [protected]@tikona.in.

Thanking you and assuring you of our best services."

they also didn't mention where is my 1157 amount been debited
Kindly look into matter and revert me back, also please mail me the address in Dombivli or near by where i can submit by complaint in written and get the attestation from your side of complaint received.

Regards
Kiran Gosavi
([protected]@yahoo.co.in)