[Resolved]  Tikona — Slow speed and no help from customer care.

i am also suffering same problem of slow speed.i have taken up 600kbps unlimited connection.some days it work in slow speeds and in some day it goes out to death.really worst isp.

Hi! Frns, Alike you i am also a tikona user. I had had same experience of good speed initially. To be very honest i got really good speed in the first month and then the speed had depleted to a very bad speed. However i had been raising complaints since last one and half month, finally i got the number of the zonal manager and i spoke to him. He committed to resolve the problem last monday but its more than a week today and the problem is getting more worse. One more thing, Tikona is using 4g services which are actually unlicensed spectrum yet to be allotted by gov. This means they are using these frequencies illegally.So sooner or later they might face some problems from government. I had already asked them that i am not going to pay any pending bills till the problem gets resolved and the deadline to get the problem solved is today evening 6.30. And if the problem is not solved i will get the line disconnected immediately and will also force them to return my connection charges. The service from the customer care is equally bad. they are just not bothered to revert to clients and the tt is raised only after two three weeks by when the customer is already fed-up. I suggest those who face issues can figure out the contact details of the ZM or speak to Sunil Nair who is heading the service dept for networks in the head office. You can easily get their head office no in bhandup by googling it.

I hope the above info will help you.

Thanks,

Dipesh Gandhi

tikona Sucks... Speed what they have promised to provide n what they are providin is totally different, m only getting 25-30 kbps instead of 150 kbps. This guys sucks. I have been suffred a lot due to their this stupid n non-professional approach. If any body out there who is reading this comment n have some authority please do me a favor. cancel the licence of this fraoud company cos they are playing fool with the people by making false commitments.


thanks.

individual — slow speed

net surfing is very slow and slow download speed
marketing person said that download speed is 150 kbps no other hidden calculation brouser mentioned download speed is 150kbps and right I got evry time 70 to 95kbps only so this is not good for consumer misguieded and make foolish thing make clear and true speed to the consumer

Tikona wireless internet service provider — Worst & Cheap services

I applied for a new connection on 13/2/2010 and still this company guys not at all bother to fix my connection.Even the area manager is also irresponsible.....

Tikona business is all about cheating innocent people. Their service is pathetic, slow and frequently no connectivity (daily average 4-8 hrs). THEIR BAD CUST CARE is another reason why i left the service after using it for 2 weeks and took back AIRTEL once again .

never try thier sevices half the time their network is down.speed is also slowest. after seeing their services and network MTNL AND BSNL HAVE BECOME SO GOOD

Tikona — Slow speed, no cooperation from Customer care

Dear Consumer Forum,

I have taken new Internet Wireless connection from Tikona in Feb 2010. At the time subscription, the speed was mentioned as 2mbps.

However, since last 1 month the speed is not even coming to 200 Kbps. Sometimes it is so worst that i am not able to connect to the internet also. This because of poor signals and problem of detection.

I was lodged compliant in Tickona customer care but still no one has even bothered to address my query.

This is a Fraud Company - false committments.

Please address my query & take action against this Company.

Worst wireless connection. Do not ever take it...
Just loss of money. They might be cheaper but useless.

500C Plan — Non-connectivity for last 5o days

I have informed to BSNL Aligarh about my transfer to new address on[protected], on which the BSNL-Aligarh had connected the Telephone connectivity by 20th Feb, 2010 (with delay) but still after many repeated reminders and requests today on[protected] the SDO (ph no [protected]) and DEO ([protected]) misbehaved with me and denied to take any actions. They switched-off their respective mobiles and harassed me with abuses as and when they picked up their mobiles.

sir/madam when am connecting tikona on 22.02.2010 till it's very slow very means very slow, what is happened it, we are so dissoppientment, here is no helpers there...
kindly try to make a speed connecting...

I was totally amazed with the speed they showed me in the demo session, and even more amazed when I got to use the internet connection for the first few days. Then everything started bad/slow/disconnections of the internet I felt it initially being a new company they have thier hiccups but then those hiccups turned into a cancer. The company has no management responsibility a set of very highly talented set of technicians sitting as the FPOC(first poit of contact) who have a nice template in front of them apart from which they just know to keep you on wait for atleast 25 minutes. I have had geat experiences of staying on phone more than 63 minutes and the best part is the number they give is not a toll free number even though it starts with a toll free number series[protected].
The most predictive answer you will get if you call them for more than 5 times is SIR!! we will send our EXECUTIVE to your place and your issue will be resolved. I dont know if the EXECUTIVE has to come from "PLUTO" even if some one had to come from there would have come and finished a happy three course meal with me after the problem was solved by now.
The best thing about this company is there is no local person of contact, no one answers the local office phone number.
If you really love to test your patience, love to keep your self busy over phone, just wait to death for your most loved internet page to open up and still just LOVE!!! to pay your ISP then people this is the best place to be.
TIKONA!!! is the org which you haven been looking for and please be ready and fasten your belts to have the truly amazing expereince of your lifetime with ISP.

Thanks,
-C

Tikona — good connection

hi,
im using tikona connection im very much satisfied with the connection im getting the promised 2Mbps speed,i have ever seen such a broadband connectivity,great job tikona

Tikona — speed is very slow

sale chutiya bana rahe hai yahn cloughtplace mai in ka office hai magar sale chutiya bana rahe hai.....................koi 2 mbps speed nahi aati harami sirf 60 kbps speed de rahe hai
yeh in ke no hai SHALESH-[protected],[protected]...................in ka boss koi pardeep naam ka admi hai,,,,,,,,,,,,,,,,,,,,,,,,,,,sab se keh raha hu is ka internet nahi lagwana...............sale chor hai

Tikona sucks...i've taken a connection of 300 kbps n wat i m getting is 5-16kbps.
these guys r big tym cheaters...i will recommend other people to not to go for this , instead go for mtnl, they charges high bt der speed is ausmn, If Any tikona executive is readin dis ...this is for u '--[']--'

Hi this is Moon Borah from Gurgaon, I subscribed for tikona wireless network and I should tell u guys, this is one of the worse internet service provider in the country. Think hundred times before taking this service because you will scratch your hairs out after using it. Customer service always tell you the same old stories that concern department will take care of the problem but I am afraid weather the so called concern department exist or not. At the end of the day you will come to the same point where you started. Tikona is a basket of problems so what I suggest is, go for some professional and best company that are in the market. they charge you more but the service will be good according to the plan they promise you. At last I have only one thing to say "beware of tikona"

tikona wibro (internet connection) — not giving proper service from get connection

tikona customer care center not give proper service to customer,
from last last three day i give compliant for not installing anti virus & anti virus link in not working
& adopeter ware is also folty.
ineternet service is always disconnected after 5min of opening the ineternet side
and tikona customer care execuative not give proper solution
their are compliant id & executive name-
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
(uday,sachin,ganesh,mayur,nikesh,deepali,etc
executive)

hi,
Good job Tikona.. Good connectivity and customer service... good work keep going...

Tikona is a thief just like a asa kasa hehe.sale chutia ke bhi dimaag hote hai..but yeh tikona wale to chutia ko bhi promotion dete hai...salo ko ban kar dena chahiye...m***c****

yes i totally agree that tikona is d group is like an elephant...shows another teeth and eat with another...
same problem...low speed, i mean very low speed than given bandwidth. and very desparate for collecting their bills...