[Resolved]  Tikona — Slow speed and no help from customer care.

tikona network is hopeless...even their customer r not ready to help...

Tikona — service after sales

This is in respect with the poor service recieved after taking a new connection with TIKONA as many phone calls were made to have connection query resolved but no one could resolve it even a promised called back by a supervisor did not come through as the state i was in was only wait but the customer sercive also was very bad as the IVR ask to select the option for english the operator will still speak in HINDI.

Dear Consumer Forum,

I recently subscribed to Tikona Digital Networks which projects itself as India's best Digital ISP.

I have taken new Internet Wireless connection from Tikona on 14 March 2010 which has been activated on 27 March. At the time subscription, the speed was mentioned as 300kbps.

I am now victim of this ISP after paying Rs.500 towards intallation charges for a 300kbps internet with a Wi-Fi enabled modem.The service provider has deceived us by installing broadband connection with a cable modem. In addition this cable connection works only intermittently with a very low speed of 2Kbps to 3 Kbps.


I made ample number calls to the Tikona care and ended up gaining nothing. Every time we make a call, they ask of a time period of 24 hours which now added up to 15 days.


This is a Fraud Company - false committments.

Please address my query & take action against this Company.

The following are the complaint numbers for reference:

Complent no:[protected]

Anish Kumar
Sales Executive
Mob: +91 [protected]

I totally agree with the above statements.I think that Tikona top management
is not capable of handling the business otherwise it would not had happened. I have been complaining for no signal for about a month.My complain nos are[protected] dt 21.03.2010,[protected] dt 10.04.2010,[protected] dt 14.04.2010 but no one has bothered to attend the complain.Every time they promise to rectify the problem within 24 hours but 24 days has already passed.
They are very much particular about the payment of bills.

God bless Tikona care.

Tikona — Poor service against commitment - Fraud and false promises

In the month of march 2010 I went for Internet connection from Tikona Digital Networks
Since the day I got the connection I am not satisfied with the speed and connectivity.
In this regard I lodged 4-5 complaints to the customer care executives on this no [protected] which is provided by the Tikona Digital Networks.

After all these complaints I haven't received the positive response or better service.
I opted for plan of Rs. 799 per month in which I was promised to receive browsing speed of 600 KBPS and transfer rate of at least 75 KBPS which is 18 of 600 KBPS.
In spite of 75 KBPS as transfer rate I m receiving speed not more then AVG 30 KBPS and with broken connectivity.

My User name is [protected] which is registered under Aatosh Sharma (Myself)

Please do the need full.

Thanks.

Thank you guys for alerting me in advance. The Tikona guys had come for demo yesterday and even though the exec was persistent on getting the cheque and starting the subscription, i guess some good thought prevailed and I insisted on googling for review, and boy am I glad that I didn't opt for this this.
Hope you guys are able to hop on to a better network sooner than later.
Regards,
Singhal Louis

Hi
complained about more than 70 times to the customer care of this company no responce from the concern team or the department. the customer care service is worst, executive are not ready to help any of the customer. they do not have any complain direct no. no contact to the corporate office. please help me.

USER ID :[protected]

PLEASE DO NOT GO FOR TIKONA WI-BRO CONNECTION.
I feel Tikona has the worst customer service. I have got this connection (PUNE, MAHARASTRA) about a couple of months before with an unlimited plan of 300kbps browsing speed. Not a day I was able to browse and download with this speed. The Access Points erected near my place was faulty and trust me till today the AP(access points) was neither repaired or replaced. I was able access internet once a while. But I use to get a monthly bill of Rs.600 . When I called customer service and raised a complaint, the service team here was least bothered.
I tried reaching the area managers and service team, they use to abruptly disconnect my call. I am sure soon people will stop taking this connection. I have never had such bad experience before.
according to me it is the worst services provided in the world...
and if my problem is not overcome as soon as possible i will not hasitate to throw this stuff out of my house...so kindly go through my problem...

Tikona — Very Very Poor Quality and service

Hello,
I am Rahul Choudhary my account ID is [protected].I am facing following problems regarding the N/W connection with Tikona from the last 15 days.

1.very Flucating N/w speed : I have a 2 Mbps plan with tikona but i am getting very less speed some times I am getting aroud only 50-100 kbps speed.
and sometimes getting below average speed according to the plan around 300-700 kbps.
2.One technitial from tikona has visited my place he has check the nano station signal strength and he said that no problem with getting signal there is some access point issue which is taken care by ATS team.
3.Sometimes I am not able to access the internet.

I have complain in the Customer care of tikona but not getting any positive response from the Tikona care.


What i have to do against this problem.

Tikona — Slow speed of Internet

The ISP company gave me a plan for 300 KBPS which should provide me 37.5 KBPS (download speed is browsing speed/8). However, my internet connections provides me a speed of around 4-10 kbps per sec (sometimes going down to 3-4 kpbs. This is unacceptable. Please action on this. I have uploaded a presentation which shows that the download speed is 12kbps. In the afternoons, it gets worse.

Perhaps if you run the speed test when you are not downloading a file, you will achieve more favourable results.

There has been significant issues affecting ALL ISPs in India, Pakistan, Bangladesh and some other countries due to a fault in the primary cable between India and Europe - for about the past 2 weeks.

As such, transfers between Europe, the Middle East and India had to be re-routed through East Asia and the USA.

This issue may or may not have been the cause of your issues, but was resolved this morning and your service should be back to normal.

tikona the cheaters

Tikona — cheated for new broadband connection

Tikona agent collect the cash 500/- towards new connection on 28/4/10 and told me to you will get connection within two days.but still no any reply from TIKONA when i called to tikona customer care they saying my login file still not created.even area manager Mr. Shivaji ([protected]) not picking up the call.

TIKONA is cheater broadband service..

Hi,

This is Vishal from Noida. I only wish I had come across this page before taking up the connection. Now that I have read; I am surprised to find out so many people have had the same problems.

Here goes my list of issues:

1. They promised a Wi-Bro ; but the guys who came up to set up the connection were unable to install the WI-Bro software ( guess it doesnt work with windows Vista or at least they didnt know the trick). However they provided a LAN wire recommending this will do for 1-2 days after which their EXECUTIVE will come and fix WI-BRO in 1 or 2 days; which hasnt happened for 2 months now even after thousand calls.

2. Speed- I wanted an unlimited download option and did not need a supersonic speed so went for a 300 kb/s plan. But never thought it would be so horrible that sometimes it would even struggle to open google search page. speedtest.net shows even as low as 40 kb/s at times ( if it opens).

3. customer care- all the above problems and sometime internet totally down-as discussed by others. Some Fat lady or a guy struggling with his english ; more often than not would just repeat--"I am sorry sir"; "I understand your problem Sir"; "I am trying my best sir"; you will definitely get a call tomorrow" but nothing ever happens; no one has visted my house from TIKONA since the activation.

4. They lie and they know nothing technically and at the most they can only tell you to get your IP address and to ping the default gateway; which you wont be able to anyway, because there wont be any connection active so no default gateway.

5. If you tell them that the green light of your router is on and you are still not able to connect ; they will revert saying its a problem with your PC...

6. sometimes; my system shows an 'UNIDENTIFIED LAN connection' and 'No internt connection' ( when I am not able to connect to internet); when you tell this to this damn customer care they behave as if they have never heard of such a scenario. But I guess all the above people have had the same issues.

7. Funniest; at one instant; the customer care guy told me 3-4 times that he has logged my complaint and even gave me a request number; without even taking my user ID; when I confronted him asking how could he do that ; he replied he used my phone number to raise the complaint; when I asked him my phone number ; he was like.. mm.. ahem...

The list goes on..I am yet to see the DIVINE executive of TIKONA; hope I can see one of such species in my lifetime.. ( if it still exists on earth.. hope the last one is not getting killed by some TIKONA customers as i write this note) nevertheless; I am getting rid of TIKONA ASAP.

I had taken the connection in the month of Feb 2010. And the installation was also pretty fast in a days time might bcoz they want to speed up their Sales target. I have taken a plan of 599/-p.m which promises to give a speed of 300kbps. First month was completely fine bcoz i hardly used it. Now since the month of April am having a problem of slow speed, to upload a 2.0mb file it is talking about half an hour.I have been calling the Tikona toll free no since then Their technical Executive are good for nothing i dough if they have even little bit of knowledge of the term call "Technical" i called up 4 times and spoken to the technical exe but the only answer i get it within 48hrs your problem will be resolved.Then i spoke to customer care exe even they just kept given tat of 48hrs i nearly called up everyday for a week and i am still waiting.
Their customer services sucks big time. And the connection is slow. And they generated to Billing amt at the same time.My Id is [protected].
Kindly help.

Tikona — Pathetic-don't ever get one

Hi..This is regarding Tikona broadband connection...Its pathetic...dont even get one..we had requested for the broadband & in less than 48 hrs engineer was sent n we were given one...we had requested for wireless connection on 9th may & got wired connection on 11th may eveninga rnd 6pm...The engineer promised to give wireless in 2 days n he said theres some tower work goin on in your area..(andheri-mumbai) and the speed will be bit low for a day..then its goin to be fine, .

I infact to be on safer side raised an onlien complaint to tikona customercare about teh wireless connection which we had requested...But in vain...they promised in 48 hrs they ll get back to you..but not a single person has got back...

Meanwhile when we call the person who had given us the connection-he tries escapin [protected]@ times convinces sayin probem nahi hain n all...n he ll get back in 5 min, 10 min, ..(which never happens) its just our phone bill n energy which is wasted tryin to talk to him...

we are now tryin to get our 6 months money which he had taken from us (he convinced syain theres offer where i[censored] take for 6 months-u ll get 1 month internet free n installation free n all) suddenly when we were speakin to customer care they say that we need to hv sepaarte wirless modem which is chargeable...the engineer never told us abt the charges...this is utter cheating...


dont ever get into this tikona wireless connection...we hope to recover soon n get some other broadband form other service provider...

Hi i am Mushfiq from Pune, I have taken Tikona internet connection two months back, i have opted for a high speed unlimited internet access, still the speed SUCKS, i have really committed a big mistake in opting for tikona, i am not getting the promised speed nor the connection is stable. Tikona customer service SUCKS big time, they are good for nothing, calling them is like dialling a wrong number, they are very stubbon, rude and unwilling to help customers, plus tikona keeps harrasing me by sending bills, i am a busy person so i cannot go and deposit the bill, i tried making online payment several times but it never went through. PLEASE DO NOT OPT FOR TIKONA SERVICES.

hi i'm the technical executive of the well known tikona co.:)
i'm totally agree with all the comments. i, m from delhi

i'm not here to console u or to explain anything that why service is better or worst in tikona.
i just wondered to google it that how tikona customers feel it & finally i realized that u guys r really feel bad.

but this is not all upto me, even if i want to, i can't bcz its not on my hand. all about these problems ceo of the co. must be aware of this but i think he is not aware of this at all.

the personally what i know is that co. wants to increase its coverage and customers, whatsoever and howsoever. they don't want to maintain their existing customers as they should but they don't.

they give me those addresses of complaints which are 1 week old or even 1 month old complaints to resolve them and when i visit to the the customers site they screamed at me as they should by nature. its not my fault or even i can't argue with my seniors. many times i asked them to give me updated list, sometimes they do but many times they don't. its all happening bcz co. is running not by management but through politics.

i always trying to find out email address of ceo of the co. if i got his email, sure i'll email him and i will explain him everything.


Their APs, PBNs, SERVERs are not capable of good capacity, more than 30 users are connecting through 1 AP and 1 AP is capable of maximum 20 users at a time then how customers would get fast speed. ofcourse users will face slow speed problems..

i have discussed it many times but all in vain. if tikona staffs are not giving their proper service to us then how we(tech executive) can solve signal/slow speed problems.

i want to write so many things here but have no more words for now.
according to me co. is not bad but the management is.

Tikona — disconnect internet line

While taking broadband i have payed 3 month deposit in advance. After that i changed my residential address and ask them to transfer the connection. They not reacted to the request in 1 weeks of time also. After that I have request for disconnection of broadband and refund of my advanced payment left with them.

Tikona — Worst Connectivity, worst Services, Wrong billing

I had taken Tikona Broadband 599 plan on 2nd May 2010. And asked for disconnection on 17th May 2010. I have never seen such bad internet service provider. It used to get disconnected 4-5 hours everyday. Whenever I complained, customer care used to take the complaint and told me a sms would be coming to your mobile and engineer will be visiting your house very soon. I had never got any SMS, no engineer had come to my house to check the problem. After suffering like this, I decided to disconnect the service and submitted my request on 17th May 2010. Customer care told me it would be disconnected within 7 days and asked me not to use the service. I didnt use the service since 18th May 2010. Nobody called me up after that from Tikona regarding the disconnection, nobody came to my house to take their modem etc. I called them repeatedly but they kept on saying that it would be disconnected within 7 days. Today I got a bill of Rs 580 for 15 day usage and the billing cycle is 2nd May - 26th May. Customer Care was not able to show any good reason for the bill amount and asked me to pay the bill, told me again that it would be disconnected within 7 days.

I am really surprised, what sort of company is this. I am feeling like I am mentally tortured by them.

I want to know how can I take an action against for my sheer harrasment.