Tikona — Horrible customer and internet service
I had got my net connection on 3rd/4th of Jan. I was dismayed by the kind of Internet broadband connection they provide which only gives a speed of 2-3KBps at 2 o'clock in the night.
From this statement you can understand that I particularly did not
have a good experience using the net connection. Probably the sales
guy’s accounts are fudged to show speeds as high as 2000kBps during
demonstration and to lure customers. But to my surprise the “good
feelings” about their product ended right after I got my internet connection installed.
My net connection suddenly stopped working on 8th Jan’10.
I had given my first complaint to their technical team/call centre team
on Friday, 8th Jan’10. I was told that someone will call up in 2 hrs.
I thought it was pretty fast but as you might have understood by now,
I was highly dismayed. Next I called up on the 9th Jan and I was told
that the technical team will call up within 48 hrs and my complaint
would be dealt with. I waited till Monday evening (by then 72 hrs had
already passed since the first complaint) and called up again at the
toll free no. That translated into me having to wait for 15 mins
holding my phone to talk with one of the floor supervisors who again
gave me the crap of 48 hrs. When nothing had happened by the next day
evening (4th day since the first complaint) I again called up and
again one of the floor supervisors told me the same thing. It was as
if they do not know anything else to speak other than “sir aapka kaam
48 hrs mein ho jayega” and have been trained like a parrot without
realizing what is actually happening. In hope of some action from their side I called
up again the next day (5 days had passed since my first complaint)
and again I get the same of 48 hrs. Seems like the company
doesn’t value time at all! Moreover, if the company can’t handle
complaints within 48 hrs then what is the use of saying so to
customers. They could as well say 10 days and we might leave their call
centre operatives/technical team at peace. This at least would not
leave them with disgruntled customers like me.
My customer ID is 1100265924 and Mac ID (last 4 digits) are FA00. It
is registered in the name of my friend Abhishek Sethi with whom I'm currently staying.
I would prefer not having a net connection at all compared with having an extremely bad
Tikona net connection which also brings with it the hazards of mental
torture and wastage of money.
Today (thursday, 14th jan'10) is the 6th day since then and I or my friend have not received a single call/feedback from the technical team. This is highly ridiculous and doesn't set any standards in the market.
Thanks and Regards
Thank You and Regards
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