[Resolved]  Tikona Digital Networks (Thane) — Complain Pathetic behavior (Billing Department)

Address:

Thane, Maharashtra

from: Rajesh shah [protected]@gmail.com
to: s.[protected]@tikona.in
date: Tue, Apr 3, 2012 at 3:17 PM
subject: Complain Pathetic behavior (Billing Department)

Dear Mr. Nair

I have took your email address from Tikona Web site. Sir i have faced lot of problem regarding following issue. I seek your help to clear my pending Request. My User Id:[protected] My Contact number:[protected]

On 26th march 2012 i have request your Billing department i.e. i required Wifi Router, Static Ip & Change of plan to 3300 Bill free plan. they told me you need to transfer approx 6800/- to your account & than only we can take your request. informed by your one customer support team member. So very next day i have transfer 7000/- to my account. 27th march 2012 again called up to Billing department and Register above three request to them. and they told me all request will be closed with in 48 working hours. so i have waited for 48 hours. but there was nothing from your side. on 30th march to till today i am trying your call center. i am getting pathetic response from them i.e they put me on hold for literally 15mins. than call automatically get disconnected after that when again i called up same things happens. i have called them many times but same response. They ask me will arrange call back from our senior. but than no Revert.

Dear Mr. Nair. i am business man please value my time. and clear the matter as soon as possible this my Sincere Request. if this is not been resolved than i am compel to go the consumer complain department.