[Resolved]  Tikona — Worst service

Address:Thane, Maharashtra

The TIKONA service is pathetic,I Tushar.Vijay.Patil (Customer Id: [protected]) signed up for the TIKONA connection on 07-march-10 and completed the registration formalities and made payment by cheque for 500 (cheque no 673906 corporation bank ) i was informed the installation technician will arrive in 3-4 days for installation and no technician arrived for installation ,i called several times to the TIKONA Customer care and every time i was provided many complaint numbers and no action ,,later i send email complaint to the regional office for TIKONA and the head office at bhandup and latr the TIKONA technician arrived for installation on 23-March-10 merely after 16 days of registration....further i got received my TIKONA bill for duration 23-03-10 to[protected]Bill no- B[protected]wherein TIKONA did not count the RS 500 i paid towards the installation i paid by cheque that was cleared and again i called TIKONA customer care and after few calls and compaints was informed the rs 500 will be adjusted in next bill ...thereafter for few days the service worked fine and again since past few days the speed for the internet connection is very less and not according to the TIKONA plan i have subscribed for which provides 150kbps and the actual speed i get is 7-8kbps on average so i placed complaint twice now since 27-04-10 and twice (complaint no:[protected], ) and yet no response from any TIKONA technician to solve the problem.....
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Nov 16, 2016
Complaint marked as Resolved 
Verified Support
Oct 31, 2011
Tikona Digital Networks Customer Care's response
We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.In order to assist you better, we request you to provide the following information:
1. User id:-
2. Registered contact number:-
Please feel free to contact us on[protected] to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you

Email Us :-- tikona.[protected]@gmail.com


Regards
Tikona Services
Verified Support
Jun 06, 2012
Tikona Digital Networks Customer Care's response
"Hello Sir


We thank you for your mail.

We have saved your details in our database, and forwarded them along with your grievance to the concerned Department. At Tikona Services, we try our utmost to keep you? our customers? satisfied. After all you are the reason and the very purpose of our existence. However, we realize that it is not possible for a brand to stay true to every customer’s expectations. But as we said, we will do our utmost.

Please be patient and help us serve you better.


Thank You,
Tikona Services"
Verified Support
Jul 21, 2012
Tikona Digital Networks Customer Care's response
"Dear Mr. Khambhati,

We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.
As discussed with you over the phone, your technical complaint has been resolved by our representative and you are able to avail uninterrupted services.
Please feel free to contact us on[protected] to provide us any feedback regarding our service our Customer Care associate will be glad to assist you""

Regards,
Tikona Services"
Complaint comments 

Comments

Tikona Broadband - application No. [protected], Cheque No.037964, Please refund 1000/- my application date is[protected]. I am cancelled the connection at the same day. I called somany times. I didn't receive my money.
hi guys,

Sometime the broadband is good, but in case of any problem means no one(service person) will come to rectify.......

Belive it or not: I registered a complain 27th Aug 2011 regarding broadband not working but no one came, i called them and registered totally 15 to 20 time in a month...... no response...... finally i smashed the devices of tikona and bought BSNL and it is running good.....

finally they called me on 20th Oct 2011 then asking what is the problem sir..............

if your using this broadband you should be very patience....... kick off their ........

Tikona Digital Network — WORST SERVICE

Ms, Vertika ,
My experience with Tikona Digital Networks - [protected].
Can you please respond & update me the status ? I hope the issue will be resolved & I will have my refund back.
Please disconnect the services with immediate effect I would not like to pay for your services any further.
SALES / MARKETING EXECUTIVE
1. While the demo was shown the internet speed was less than 100kbps for the @mbps plan, the Executive convinced me “it’s just a demo our installation people will place the modem in the right direction & you will 100% get 2Mbps speed, the user name is shared by many sales executive so it is still slow”.
2. I wasn’t convinced, then he called his sales manager to provide a new user id which he sent via SMS & he used that user name & convinced me stating “If you pay Rs.1000/- installation fee will be waived off!” I accepted it without knowing it to be a trap.
3. The marketing executive took the cash Rs.1000/-, address proof (passport copy) , photographs and promised for the installation in 2 days.
RECORDS TEAM
1. I have submitted my passport copy as proof of address,
2. I got a receipt with the wrong billing address, which I notified them stating it to be a typo error; the Costumer care guys on the telephone were not ready to change the address.
INSTALLATION TEAM
1. The engineer called me to confirm the address & the payment.
2. He refused to install the system in my premises until he got the documents which I had already submitted to the sales executive. I had to rush back home to resubmit the documents to get the connection.
3. The installation engineer informed me that “the marketing team should not take the documents, if they take how will I get, until I get the document I will not install”
AFTER SERVICE & BACK-END CALL CENTER
1. I have been calling the CC for frequent disconnections & speed issues.
2. I am getting the reference complaint ticket numbers each time I book a complaint from them but at the same time they are being closed without resolution or from customer consent.
3. The most disgusting thing is that the onsite engineer who comes for servicing gives us repeated missed calls on your cell until you call him back, “ sir I am from tikona” to respond.
4. That onsite engineer has no basic commonsense or manners on how to deal will the customers, after doing all the baloney and chatter the problem is back to square one.
5. Finally today I had a prompt onsite supervisor stating the fact & the reason for frequent disconnection & speed issues. I appreciate him & I understand the issue is with the proximity of the access point & signal strength.
6. Unable to contact the Nodal officer over landline, the operator never transfer the call

BILLING TEAM
1. Promptly I have a bill with additional Rs.500/- as installation charge.

I would request you to discontinue the service as I am having frequent disconnection or no signal & refund my amount.
Justify your company’s code of conduct, mission plan, service motto with this service attitude & advice if I have to further stay with it?


Regards,
Adarsha.M

Tikona Digital Networks — Subscription fees taken, no service provided yet

Sir my client had made application for TIKONA INTERNET SERVICE for which they paid Rs. 881/- as connection charges, the cheque had cleared on 26th of december but no service had been started at their end till now.

They had corrosponded several times to their customer care, person who acted in consert, their corporate office and appellate officer. All are mum...

Their customer account no is[protected] and user account no. is [protected].

Receipt issued by tikona is attached.

My client request every new subscriber not to subscribe for Tikona

Tikona Digital Networks — issue of Service

I having Tikona Digital wifi connection from last two years. but now i am to much fraudster from service of Tikona and they are not supporting to me. even whenever i am going to call to customer care so they are not picking my phone eve if i will wait for 1 hour. i have decided to discontinue this connection. in last two years ,so many times i have lodge a call but most of times i have to face many problems to resolve issues.

My Tikona ID is : [protected]

Name: Jignesh Khambhati
"Hi

I am currently a user of TIKONA with the user id [protected]. I have received my first bill from TIKONA which is shocking to me; I am disputing the bill as I have the following issue:

The plan which I have requested is BB449 UNLIMITED Plan and based on which I made the initial payment. However, the plan which is mentioned on the bill is ADCB299. This plan ADCB299 is a limited plan which is charging me extra usage, i never requested for limited plan. So I mailed my issue to TIKONA customer care asking to rectify the plan with immedi/ate effect.
After 24 to 30 hrs I got a mail from customer care ID with all the calculation and confirmation of plan change. It was great experience with Tikona customer care, I really appreciate.
Thank you for your co-ordination and resolving my issue.
I am really pleased with the manner in which my problem has been addressed and resolved. Special mention to Mr. S. Nair & Team who have taken pain in addressing my billing issue evolved due to charging me with an undesired billing plan. The team has worked with the back end billing team to understand the problem, ensured proper co-ordination, rectification and enabling me to have my desired services within a short time.
Keep it up. Hope for similar support and co-operation in future.

Regards
Manish Gupta"
Bad service... I took the connection in 27th Nov'2010 for six months. Due to bad service like not connecting for 5days & speed, I requested to disconnect on 14th may 2011. Customer care people took the request and disconnected in 2hours. But shocking thing is I got the call on 22 june 2012 i have a due of Rs.3794.00. This people are not telling me the date i raised for disconnection & over to that they are using bad words to make me to pay. I am lodging the compliment against tikona in consumer court in bangalore.I serious request dnt take tikona connection. Its really bad service.
worst service their marketing executives are more worried about target getting done to which they foool customers eluding into gimmick along with their service engineers providing wrong information about the connection. the technical head asuures for cancellation and full refund in 20 days and on calling customer exe at 15 th day u get to know the cancellation request is still not registered .TIKONA the worst service provider i have seen .
Since 1st Day I am facing network disconnection and Latency issue in Tikona Broadband Internet connection, I had raised mant case for the issue but cases are closed without informing and issue is still there, fed up with the Tikona service and wasted my money on this, Please help to get this issue closed or get my money back from this Company.

Request Number Status Reported On
1-[protected] Closed 09/08/2013
1-[protected] Closed 14/07/2013
1-[protected] Closed 29/06/2013
1-[protected] Closed 29/06/2013
1-[protected] Progressing 27/06/2013
1-[protected] Closed 15/06/2013
1-[protected] Closed 02/06/2013
1-[protected] Closed 29/05/2013
1-[protected] Closed 18/05/2013
1-[protected] Closed 16/05/2013
tum logo ki to ma or... kardni plz my problam not solve [protected]
SIMPLY WORST SERVICE

SAME PROBLEM FROM LAST 1 YEAR
NO RESOLUTION NO DISCOUNT NOTHING

SIMPLY WORST THEY JUST KNOW TO WASTE PUBLIC'S MONEY.

THROW THIS COMPANY AWAY FROM INDIA PLEASE.
My tikona customer id is [protected]


I have sent the email last week saying that the connection is not working for 2 weeks, there were no response
I called up in my weekends 2 days.they said they will fix the problem but still not .But I have received the message saying that the problem has been fixed(there is no tecnition visti)


I could find out the real root cause of this problem, tikona is working on the basics of Access point and receiver concept (our Old doordarshant antenna ).


When ever there are some problem with the Access points the customer will face the problem.and thse people are dismantling the Access points with out any notifications.

So all I request is please don't choose tikona, while you doing the research on getting broadband connection the prices of tikona will be very attractive.but while you really using it you will defiantly feeling like, you are paying for nothing and the stress and frustrations are bonus.


And these people are doing some more trick like calculating 1GB -1000MB.(Where 24MB is going).this is like south indian film Anniyan concept(rob 5 paise from 5 crore people for 5 crore times) huge amount right?
Tikona worst service experiance.
Reminder - 1
tikona customer care,
please be informed that this is the 4th time i am complaining regarding my broad band connection.
My connection is not working since last 10 days.
I have made complains via emails and also via telephone.
Upto now, no solution for my problem.
I am not getting any kind of service from tikona .
This is the worst service experience i am getting in my life from tikona.
Tikona is fruad and i am going to take this issue to media and consumer form.
Please my money back and take your shift service back before i take legal action against tikina.

Customer id : [protected]
customer name : sameer bhimani
mobile :[protected]
city : ahmedabad

Tikona — Connection not Working from one Month

My Connection not working from one month. Inspite of repeated complain problem is not solved ID - [protected]
I did not see a poor service like tikona. tech team talks to me daily from 7 days but they are unable to resolve the issue. i think they are unfit to this profession

[protected] is my account number,

Dear users please do not select Tikona even by mistake. you will suffer a lot if you do a mistake.

Arun

Almost Zero service provide- change almost full payment for a Amonth

Almost zero service provided for the month of May-June, 2016, but they provided bill for almost entire month.

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