[Resolved]  Tikona — Fraud

Address:North Delhi, Delhi

Tikona Digital Networks are big frauds , they took money and promised to install connection , but neither they install connection nor they refund the money.
They are the big suckers Tikona Noida Sales Head Mr. Anurag is a big fraud maker and is leading the NCR team of tikona.
Mr Mauseen khan who mainly responsible for taking cash from customers by making false promises.

They will soon see the results of the service they are providing.

It is humble request to all people that please first get your connection installed and then only pay money. Airtel and some other good providers charges money only after installing the connection.
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Nov 18, 2016
Complaint marked as Resolved 
Verified Support
Dec 27, 2011
Tikona Digital Networks Customer Care's response
Hi


We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.In order to assist you better, we request you to provide the following information:
1. User id:-
2. Registered contact number:-
Please feel free to contact us on[protected] to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you

Email Us :-- tikona.[protected]@gmail.com


Regards
Tikona Services
Complaint comments 

Comments

Dear Madam/ Sir,

I have joined a new job in New Delhi on 04.01.10 and had applied for a wireless broad band internet connection from Tikona at my home on 05.01.10. I had paid the money and fulfilled all the official obligations. The company had sent installation engineers and they completed installation at my residence on 09.01.10. I opted for the 300 kbps unlimited plan @ Rs. 499.00 per month. However the engineers could not confirm any internet connectivity on the day itself and left saying that it would soon be ok and I will be able to get internet connectivity. Accordingly, I mentioned clearly on the job sheet/ service report that installation was done but there is no connectivity.
Since then I have not been able to get any internet connectivity. I have lodged several complaints and 3 times various service engineers have visited my residence saying that it will soon be ok or they will install some device named 'Nano' to ensure that I will get internet connection. However the device also has not reached me and whenever I call customer care, I get the response that Nano is not available with the Company at the moment. The company has not provided me any service since 05.01.10 and also has harassed me by sending or promising to send service engineers who would solve the problem for the last one month. Now they have sent a bill stating that I have used around 45 MB of data and charging Rs. 438.00. I feel the company is fraud and legal action needs to be taken and I should be duly compensated for the harassment & inconvenience caused so far.
My Tikona User Id is: [protected]. The Tikona Application No was: [protected]. My 2 complaint nos are:[protected] &[protected].

I want to know how I can get legal help against the company Tikona and how the government & consumer courts can help me in this regard? .
Expecting your immediate attention and cooperation,
Regards,

Shantamay Chatterjee
86A/1, Krishna Nagar, Lane No. 3,
Safdarjung Enclave, New Delhi- 110029
The payment of bills in tikona is ridiculous.They want us to reach their office for paying bills. Or we have to make online payments itseems. How do people without credit cards will pay online ?
The collection executives will never come to our home. But they ll make calls to make payment to avoid disconnection of service.The service i dont like at all. Initially they told that 300Kbps speed @ rs 499, but from the next month onwards they charged Rs 800. When i asked about that, there was no response from neither the customer care nor the service person. When i called the sales person who sold me the connection after brain washing me told that he had quit the job and he doesnt cares about that.
hi am praveen and i have taken tikona connection 845 full duplex 512 Kbps connection but i have been facing a lot of problem since the third day first 5 dayz low signal and woz hanging with the antenna and the next 5 days and slow browsing and at last frequent loss of tower signal and no connection so am looking for the legal way to get back my cheque that i have provided them and is it good to return their wireless router if they have not give the services
Dear all,
i use tikona wifi since last 2 month, , , speed is to slow and connectivity is very bad, my plan is 700 p/m unlimited downloading and surfing, , but my bill is 885 how it is possible.when i talk to customer care then he said your uses is high..this is simply froud
Dear all M using tikona for last 2month, , I have 599 plan and unlimited download, speed is 36kbps download speed, and 2mbps for 200 mb download every month.. People who r facing problem with their slow speed, i would like to suggest please use NANO modem, its the only solution, , m really happy with the service provider by them... M from Mumbai,
Never use tikona .They are cheats and frauds, they will send you bills for the services which they never provided. I am a victim of fraud and harassment by tikona
I paid advance Rs.500/- against installation to "fraud-kona". The installation boy (Don't tell him engineer bcaz they are school failed) came and made some magics and registered the ID. Then said due to signal problem, he will bring other type (tower or something) next day and do the installation. This happened 6 months back. No body came for 15 days. I called the "Customer fear" (don't say care).. somebody assured within 48 hours the problem would be resolved. 480 hours passed. Again 24 hours time. 240 hours passed. 54 hours time set. 540 hours passed. At last i asked them to take back the garbage kept as installation item in my house but not installed. They said somebody will come and return my advance and take back the items. Again months passed. Hope to get year pass. No response.

However, the prompt work from this fraud people is sending the bill and reminding through SMS for paying the bill. I am quite surprised when something is not done and i have not used it, how i am getting the accumulated bill. I conveyed this to toll free. Said it will be resolved. Now the accumulated amount is Rs.3, 000/- (including charges for late fee) Hope to get 1 lakh as accumulated charge in another 2 or 3 months.

I am trying...
TIKONA BROADBAND IS A FRAUD, THEY USUALLY GIVE VERY GOOD SPEED AT FIRST BUT AFTER 3 MONTH'S,THEY WILL CUT DOWN YOUR SPEED.
THEY'LL SAY THAT THEY WILL GIVE HALF THE SPEED OF YOUR CURRENT BANDWIDTH AFTER YOU HAVE CROSSED 4GB. EVEN UNLIMITED PLAN'S.
THEIR CUSTOMER SERVICE IS ALSO NOT GOOD.TRUST ME.
IF YOU WANT CALL TIKONA CARE AND ASK.

AS A HUMAN MY JOB IS TO CONVEY THE MESSAGE. AND THE REST IS LEFT UP TO YOU.
Dear Customer,

We regret the inconvenience caused to you. Request you to share either your Username/Service ID/ Billing Account Number, for us to assess the problem and revert to you at the earliest.

Regards
Tikona Digital Networks

TIKONA WIBRO Digital Network - Very BAD service provider — Billing and Device

Dear all,

Kindly note that :- My user id is [protected]. i have already 10 to 15 times complaint to customer care but no resolve the major problem.

Problem no 1 - Billing - i am on leave from March 7th to 15th April 2011 (from Delhi to Orissa) but generate the bill high amount of Rs. 530.25/-.why? i have not use the internet. The service request no is - 1-[protected], 1-[protected], 1-[protected], 1-[protected], 1-[protected] and 1-[protected]

Problem No - 2 - Device - Any team member of at Rajori Garden, New Delhi has taken device without information from 16th April to date... As per my building friends (rented) He said told that i have take the device for 1 to 2 hour (device taken time 30pm to 5pm) for any new connection and connect it on evening but no any body not connect the device on till. I confirm from customer my device (Same MAC Address) provided to any new user. The service request no is 1-[protected], 1-[protected] and 1-[protected]

Kindly resolve the issues at your earliest ASAP.

Tikona Digital Network Delhi-nCr — They don't bother about customers complaints

I am using this Tikona internet connection from last 2 months. I filed a complaint for wi-fi device about 25 days back. I haven't get any call from Tikona care. I called customer care for many times, and each time they file a complaint, give complaint no to me and simply say "It solve within 48 hrs". I sent email to there technical deptt. But no output of my complaint.
I must say very poor service, no mercy or care to customers problems. They don't even call you back. They just know to file a complaint and give you complaint no. Nothing else..
I had agreed upon FMC1499 plan with Tikona's Sales Executive, Subash Kumar on 8th May,2011. I had also issued him a cheque worth Rs. 2205 as per plan subscription amount.

They withdrew the money from my account on 10th May, 2011. He had told me that installation would be done next day only i.e. 9th May,2011.
But he did not come for the installation. I called another Tikona Sales Executive, Jitender Kumar. He answered my call just once, assuring me of looking into the matter. But then he never picked up my phone again.

I have the receipt of the payment with me. My application number is [protected] as per receipt.
I have also registered a complaint at their customer care, complaint ID: 1-[protected].

I have attached a scanned copy of authority letter from my bank ICICI, which shows the details of the withdrawal from my account, by their Sales Executive 'Jitender Kumar'.
His name is 'Jitender Kumar' and contact number is [protected].

I want Tikona to be brought to justice.

Regards,
Kushal Bansal
[protected]@gmail.com
[protected]

Letter I have wriiten to Nodal officer , reply seems that something I owe to them fake people, fraud company.

Dear Mr Nayak,

It is almost around 15 days now after I booked my order for your
internet connection service but till date nobody has turned up for the
installation, the representative Vivek Sharma([protected]) and Karan
Singh([protected]) both are ignoring my phone calls and queries. Being
fed up with the kind of service you provide I want my money to be
refunded at the earliest.

Please do the needful.

[protected][protected]COPY PASTED REPLY[protected]--------
Dear Mr. Singh,



Greetings from Tikona!



This is with reference to your email regarding disconnection request for your Tikona Wi Bro account.



As discussed with you over the phone, that the disconnection of the account can be processed on fulfillment of the following steps.:



1. Please contact our Toll free number[protected] to raise a disconnection request.



2. Disconnection of the services would be subject to realization of outstanding payment and return of modem (if provided) in working condition.



3. Please confirm on this email once a disconnection request is registered on our toll free helpline.



Please note your reference is 1-[protected]. Kindly retain this for future reference purposes.



We request your co-operation and support.



Regards,

Jayawanth Nayak
Nodal Officer - Mumbai
Tikona Digital Networks Pvt. Ltd.
W: www.tikona.in
[protected][protected][protected]
Dear Mr. Nayak,

How many request nos I am supposed to note down for refund of my money
which your representative and you have taken by making fool of
me.Please do the refund at the earliest.Your customer support number
doesn't give any option for order cancellation.
(Request Nos. 1-[protected] / 1-[protected]).

COPY PASTED REPLY
Dear Mr. Singh,



Greetings from Tikona!



This is with reference to your email regarding the refund request for your Tikona Wi-Bro account.



The inconvenience caused is deeply regretted.



Please be informed, we have assigned your case to our concerned team for necessary action. They will contact you at the earliest regarding the resolution.



Your Nodal Officer Escalation Docket Number is 1-[protected]. Kindly retain this for future reference purposes.



Please feel free to contact us on[protected] to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you.



We appreciate your patience and kind support.



Regards,

Nodal Officer - Mumbai
Tikona Digital Networks Pvt. Ltd.
W: www.tikona.in
Hi guys, I am Vishal from New Delhi, I have been a Tikona customer for almost 9 months now. I really don’t understand why people keep flaming them online, I am very happy with their services and till date I have had no issues with the connectivity or the customer support. I really feel all these baseless rumors are being spread by their rivals to hit Tikona’s credibility in the market. I am a happy Tikona customer and whenever I say that, there are always people screaming foul play. But the reality is that I am happy that I went in for Tikona and it really doesn’t matter what others think.
sir
thanks for giving this oppotunity to save consumer rights.
SUBJECT: Last year 2012 on may we get tikona internet service we chosse 6 month plan and paid 6 months money at begining of may and upto july we got internet services by tikona from july 1st onwards tikona internet service completly closes internet services in our city .We paid 6 months money and get only 2 months services so we want 4 months as a refund.But tikona officers canot give any information on refund upto now.
So please give me solution by law.
Dear Sir,

I got a call from[protected] saying i am advocate calling from Delhi and i am filling case against you on behalf of Tikona. I am he she was lying as he was not even able to talk properly neither in english nor in hindi. I am sure this is some kind of department or you can say fraud run by tikona network provider as i have seen multiple cases on this forum only. Would request you please check in details like number registered on whose name, Whose is calling etc. And penalize them with heavy amount as they would have already cheated 1000 of consumers. Please find below the details.

I was using the tikon internet service two years ago and due to their bad service and customer care response, I have disconnected. I gave the disconnect request at Nov 2011 and still they send me the bills till Jan 2012. No body came to my home to collect modems et all.

This is serious breach of Indian law where in doing fraud taking name of top most judiciary system fearlessly. I would request consumer complaints team to forward this to department of Legal affairs or LAW ministry to investigate in details and found guilty penalize them with heavy amount and ban them to provide service in INDIA as they have PAN India presence and might impact million consumers and will set examples for others to do such things.

Thanks
Ankush
I am just another very unsatisfied customer of this pathetic service by Tikona. My decision to opt Tikona Broadband and has made my life miserable ever since I got it installed. To add up to the grief I had made payment in advance for 3 months and fighting with customer care people for connectivity. As no proper response received from "Tikona Care", I requested for deactivation and refund in 2 weeks after installation. It's very hard getting through their line (minimum 20 tries required for one successful phone call), mostly it is kept on hold for 20 mins and the call gets disconnected! The deactivation request I raised was not actioned promptly, every customer care executive is trying to convince me to continue the service (which I undoubtedly want to). After numerous phone calls and fighting with them to process my deactivation request, they asked me to wait for 72 hrs and another 72 hrs after that, I kept following them up for few days. I waited and waited, called them again, one executive says there is no deactivation request at all from your end! I was bitterly shocked, asked him for an explanation, he said he ll escalate it right away. Kept calling them for one month after that, got no response at all. Called their other numbers, all I get to hear is my request is under progress and I have to wait!
Please help me get a recovery of Rs.2800 that I paid them inviting nothing but trouble and fraud.

Regards,
Suman Devaiah

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