Tikona — Service and Bill | |||
Hello, I have been customer of this company for more than 2 years. One day they disconnected my number without prior notice. I had informed them that I am out of town & pay their bill soon. Yet inspite of the fact that I had always payed their bill on time they disconnected my line. When I came back there was no connection from tikona. I called them to please come home & connect my service & take their bill. But they kept on insisting to pay bill first which was unfair. Finally one day I decided to pay bill to get service back & called them. When I entered my user id it said wrong id! Which means they have disconnected my services completely, that too for a small amount of Rs.1400/- delayed by just 20-25 days. Now they keep threatening me to take legal action via some lawyer & I cant even contact them in the absence of my working id. Infact they are now talking of a bill amount of Rs.4000/- When they closed my account with bill amount Rs.1400/- how can they ask me to pay Rs.4000 now???? Please help me. Jyoti Pancholi (Tikona ID: [protected] Name: Shantanu Pancholi) Was this information helpful? | |||
 2 Comments | |||
Comments
Dear Mr. Pancholi,
Greetings from Tikona.
We have tried to reach you on your registered mobile number however there was no response from your end.
We hereby inform that your account service has been terminated post which you are liable to make outstanding payment of Rs 1442.36
Also, we request you to provide us with the convenient time to recover the devices in order to avoid the penalty charge of Rs 1500/-
Please visit the below link to make online payment
http://www.tikona.in/online-payment
Request you to clear the outstanding amount to avoid the bill reminder call.
For any further issues/queries, you can reach us on our toll free number[protected] or write to us at http://forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
We have tried to reach you on your registered mobile number however there was no response from your end.
We hereby inform that your account service has been terminated post which you are liable to make outstanding payment of Rs 1442.36
Also, we request you to provide us with the convenient time to recover the devices in order to avoid the penalty charge of Rs 1500/-
Please visit the below link to make online payment
http://www.tikona.in/online-payment
Request you to clear the outstanding amount to avoid the bill reminder call.
For any further issues/queries, you can reach us on our toll free number[protected] or write to us at http://forum.tikona.in
Regards,
Tikona Care
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Kindly accept our apologies for the inconvenience faced by you. Please be assured that your concern listed June 10, 2013 has been noted and our team is working on addressing the same.
Regards,
Tikona Care