Tikona Wi-bro — poor signals and problem of detection

hi my name is naveen,im from new nallakunta beside choupal fresh,i have taken unlimited broadband connection last month,from beginning i have problem with network and error while connecting,from last ten days i dint got the internet connection and i called up for ur centre n reported about the problem but no use,so please check my connection as early as possible and my username is [protected] please check it soon and clear the problem thank u.....