[Resolved] Tikona Wireless internet — Receiving bills even after disconnection request of Internet | |||
Receivng bills even after disconnection request of Internet Hello Sir/madam, I had a Tikona internet connection connected in June 2011. This device used to give some netowrk problems most of the times. So just after a month I gave request to disconnect from their customer care as well as from Email. Accordiing to their policy this device should be disconnected in 7 days after the request and a person should come to take it back. Inspite of many complaints by me nobody came to collect internet device. After a months they are sending bill with 1500 amount. Now they say unless I pay this amount they will not take the device back and I am getting bill every month. My service is currently suspended and still I have to pay the bill. Please help in this. I just want to return their device and be free from the SMS and calls they are doing for paying the bill. My user Id is [protected] My phone number[protected] Email Id [protected]@gmail.com Thanks Sanchit Was this information helpful? | |||
Dec 4, 2017 Complaint marked as Resolved Verified Support Oct 20, 2011 Tikona Digital Networks Customer Care's response We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter. Our billing team has gone through the details and as per there calculation waiver of Rs1174.65 is applicable to your Tikona ID:- [protected] which is passed yesterday, now Rs535.27 is pending from customer end for the month of 15-june-2011 to 14-jul-2011 kindly clear the outstanding for final settlement.Please feel free to contact us on[protected] to provide us any feedback regarding our service.Regards Tikona Services | |||
 7 Comments | |||
Comments
Well I am facing the same problem. I discontinued my services due to bad network issues...called the customer care they gave me a cancellation number ...my services are discontinued but i am still getting bills and sms.
Fedup of this harrassment...
Fedup of this harrassment...
Yes, these people never came for solving the network problems. Now they dont even come for disconecting it.
Well I guess the only option is to approach the consumer courts and sue this company who seems to be unprofessional and fleecing people...
@asper, Do you know how these things are done? Is there any official site to where we can complain.
I am also facing the same problem as mentioned above. Very worst connection that I have ever seen.
ID: [protected]
Phone NUmber: [protected]
ID: [protected]
Phone NUmber: [protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
68%
Complaints
5782
Pending
994
Resolved
3611
+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Phone number: [protected]