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[Resolved]  Tikona — billing

i have made the payment of my bills but still i m getting continue reminders through the phone and mails
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  11 CommentsShareTweet

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Tikona — No Installation But Billing Started

Dear Sir/Madam
Refer to Tikona Application #[protected], There is no istallation done till know happend wrt my application. I've called the customer care several times to take a complaint against the service provider executive , As they have taken my Application and Cheque and supporting documents and they have gone missing.. Worst Customer care has no response even calling every day.. Because of these i'm loosing my time and money...I dont know wht the hell is going on with these guys.. Although requested promptly to fwd the call to superiors to discuss on this matter..they dont do the fwd...Can any one in this world help me to get my documents and Cheque amount back soon...
Also Amount which i spent on mobile bill to reach tikona Customer care..
One of the Worst ever service in the world i have experienced till know is TIKONA...

Regards Ramesh
No Installation But Billing Started
Dear Sir/Madam
There is no istallation done till know happend wrt my application. I've called the customer care several times to take a complaint against the service provider executive, As they have taken my Application and Cheque and supporting documents and they have gone missing.. Worst Customer care has no response even calling every day.. Because of these i'm loosing my time and money...I dont know wht the hell is going on with these guys.. Although requested promptly to fwd the call to superiors to discuss on this matter..they dont do the fwd...Can any one in this world help me to get my documents and Cheque amount back soon...
Also Amount which i spent on mobile bill to reach tikona Customer care..
One of the Worst ever service in the world i have experienced till know is TIKONA...

Regards ASHISH
I am jaipal dongre having connection of tikona broadband billing account number[protected] .
I was given complaint so many times for getting late bill and update my email [protected]@rediffmail.com and another email is [protected]@gmail.com but uptodate no response from tikona. today is 08/08/2010, I got bill today whereas the bill date is 26/07/2010 so i am getting this bill after thirteen days. so many times sms are coming from tikona to pay the bill . this is not possible without your bill copy . so i am request you that please update my both email for billing .
Dear Yashpal,

Hey at times it just happens that their data base might not have been updated. Call up customer care and raise this issue


Aayushi.
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My User ID : [protected]
Name : Aratiben J Shah
Mobile : [protected]
I have paid advance for twelve months for 599 plan which is 6000 rupees.
salesman committed me installation charge waved and will b taken care by company but you have charged 500 rupees installation charge in first bill and monthly charge 600 rupees and above this service tax has been charged.
please give me a credit note of installation charge 500 rupees and service tax and monthly 100 rupees and its service tax in my billing a/c.

Tikona — Transfer request: Not attending

I have recently moved my apartment, and was using the TIKONA broadband internet connection in the old apartment. I raised a request to move my connection to the new apartment, and is it almost 2 weeks now, but no one has come by. I called them multiple times, but every time they tell - it would be done tomorrow - and the tomorrow never comes.

Please help.
hi ,

4 months back i had opted for broadband service from tikona.A the time of registration the plan was 512 kbpas with unlimited surfing for Rs.699(+taxes).
Now after 4 months i was not getting the speed,i was only getting speed of 80-100 kbps and when i asked tehm they said it is wat i would get .So i went for disconnection.Inspite of several complains the disconnection has not happened and hey are sending me fresh bills .Kindly let me know the process to get rid of his.
I have started with Tikona's services on 13-Aug-10. I paid in advance for one year. After that I wanted to convert to monthly plan(mid Aug 2011). So I wrote a mail to their customer care stating my wish. But they didn't do any thing for the same.
And they them send me the complete year bill for next one year.
I called their team asking to convert to monthly plan but they did not so.
So I did not wanted to continue Tikona as they were not understanding my requirement.
After a month of renewal they discontinued my account.
Even though I was willing to pay for what I have used (should be calculated on Pro-rota basis).
They did not try to understand my point and continue to bombard me with complete year bill.
Now I am getting police call and ask me to transfer the amount immediate to tikona which i would not do.
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They disconnected my plan but still I am facing problem
Dear Sir/Madam,
I was using Tikona Broadband in year 2012. There was an issue in n/w from May end in my area and as suggested by Tikona Technician I have requested for disconnection of the Internet connection. But I was keep getting bill for next few months. After repeated call to them one of call centers person asked me not worry about those mails. And suddenly mail has stopped coming to me. Today I received a mail from Tikona with the subject line
"DEMAND NOTICE FOR YOUR TIKONA SERVICE" and asking to may Rs. 3237. When I called customer care they told me they are escalating the matter once again. But I am not sure how true they are.
I am really fed up with them I would request you to please look into the issue.

I have all the emails which I mailed them last year for disconnection request and complains.
Please find the details below.
Name : Alok Kumar
Tikona Service ID No [protected] & Billing Account Number[protected].


Regards,
Alok
Hi,
I was using Tikona connection in the year of 2012. From May, I had faced issue with connectivity so I raised a complain with Tikona. One of Tikona engineers visited my place and suggested me since ther is connectivity in my area so go for disconnection. I have raised a disconnection request on 6th June and asked refund of my advance payment of Rs 849. But there was no communication happened from them and they had been sending bill. I called many time customer care and they told me there might be some issue with system that's why I am receiving the bill.
Today on 14th Aug 2013 I have received a legal notice saying that I need to Pay Rs 3237 in 7 days. When I called customer care they told me they are going to escalate this matter. But I don't think they really going to do any thing. And I am receiving call from their advocate (as he claims) that I should make the payment otherwise I need to come to court for legal hearing.
I have all the communication emails which I had sent to Tikona customer care.
Please look into this.
Regards,
Alok
Tikona Service ID No [protected] & Billing Account Number[protected]

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    Tikona Digital Networks Phone
    +91 22 6119 1700 [Non Technical Queries]
    +91 22 4062 9629 [Tech Support]
    Tikona Digital Networks Address
    'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
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