Timtara.com — non refund of amount since 2 months

Address:

Rajkot, Gujarat

Hi my Brother has placed an order of Micromax casvas 2 A110 mobile handset on www.Timtara.com on[protected]. the Order no. is 10407638,The amount is Rs. 9189/-, the payment for this order was made from my Brother in laws ICICI Bank A/c. No.[protected]. At starting 10-15 day the order status showed that they are awaiting the shipment. There Contact Numders Given on the Website are Just to Show, as no one picks up the phone, i even from netsearch found out some other numbers of there executives, but every time they say they will see to it and will revert back to me, but the other the day the mobile is swithched off. i tried calling them,one day one of there executive picked up the phone and told us that they will not be able to delivery the product as they have not received it from the supplier, so i told her to give me my money back, she told that she will do the proceeding for the refund. Now my order status on the website shows Payment Refund Pending. but till day no payment is received to us and they r not even picking up the phone. I have already spent and amount of nearly Rs. 700-1000 for contacting them but they are not repling to me. i have three time made a complain in their site my complain numbers are 60910, 70910 & 70198, but no reply. My Question is If they take only 5-10 minutes to withdraw the amount from my account and to give that same amount back to me they take more than one month? I need Your Help for this matter as i am feeling cheated with such irresponsible & no answering lookout of the company. please help me or guide for this problem as my brothers needs his money back from the company. my cell no. [protected],[protected]

please reply.

now the website of timtara is also not working


THANKS & REGARDS
PARAG GODA
RAJKOT
[protected]