[Resolved] Titan — Poor workmanship of wrist strap
I had purchased a Titan wrist watch worth Rs. 5500 , Model 9214SM03- JS44. I am attaching the invoice + poor quality of the product for further details. Dealer : World of Titan -Ambawadi, Ahmedabad (Invoice: F[protected]
I had been a loyal Titan customer till now but their pathetic responses and poor customer handling has wiped out my loyalty and I have started advising my influence group for not buying Titan watches.
You can see from attached photograph that the wrist strap - rubber strips started getting torn down before even completion of 15 months. The funny thing is that the replacement cost of strap is 45% of the original cost... that too they can not guarantee about the quality of the replaced strap. I would rather buy another watch than this.
Worst part is the response to my complaint. To my 10+ emails and followups, i have received reply only only once that too was a kind of system generated with no importance attached to it.
I will have more things added in forum if no further replies given to me.
Hope somebody from Titan noticing it.
Complaint marked as Resolved Aug 13, 2020
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