Show menu
FAQ FAQ Sign in Sign in

[Resolved]  Titan — Poor workmanship of wrist strap

Hi All,

I had purchased a Titan wrist watch worth Rs. 5500 , Model 9214SM03- JS44. I am attaching the invoice + poor quality of the product for further details. Dealer : World of Titan -Ambawadi, Ahmedabad (Invoice: F[protected]

I had been a loyal Titan customer till now but their pathetic responses and poor customer handling has wiped out my loyalty and I have started advising my influence group for not buying Titan watches.

You can see from attached photograph that the wrist strap - rubber strips started getting torn down before even completion of 15 months. The funny thing is that the replacement cost of strap is 45% of the original cost... that too they can not guarantee about the quality of the replaced strap. I would rather buy another watch than this.

Worst part is the response to my complaint. To my 10+ emails and followups, i have received reply only only once that too was a kind of system generated with no importance attached to it.

I will have more things added in forum if no further replies given to me.

Hope somebody from Titan noticing it.

Thank you,

Ashish Oza
Poor workmanship of wrist strap
Poor workmanship of wrist strap
Complaint marked as Resolved Aug 13, 2020
Complaint comments  1 CommentShareTweet


TITAN — Stream - metal strap

I purchased a Metal strap for my Titan EDGE watch cast 4000-00; even after 3 months the livers (connecter in the strap between two small pices) got loose and getting off -

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Titan Company
    Customer Care Service
    Customer satisfaction rating
    Titan Company Phone
    +91 80 6660 9000
    +91 80 6660 9028
    +91 43 4466 4199
    Titan Company Address
    3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
    View Full Information