[Resolved]  Titan Eye+ — Bad Product

Address:

Ahmedabad, Gujarat

I've been using spectacles for about 35 years now. Never have any problems of scratch on lens at all. This is first time ever I faced this problem and it is being difficult to strain my eyes with those scratch marks on center.

Invoice No.:BIJ0001231
Invoice Date: 11/02/2011
Purchased From: Tristar Retail Pvt Ltd, Maninagar, Ahmedabad, Gujarat
Frame: T1790A1A1 - INR 3960
Lens: ZT149HW - INR 5808
Total Amount: INR 9768

I went to that shop today and asked to give me replacement or do something which can make it good. One of person named Alpesh, talked with me and refused to give me any service regarding this. And he told me to email the complain.

You can understand that by above usage, it must not be mishandling and improper usage. I used them very carefully with respect to cleaning and all. As a profession of Principal, I don't see any abrasive usage of spectacles from any environment. It is getting increased day by day. I must tell you that it has passed four months which makes it worse. It is worthless to invest that much amount in spectacles from Titan Eye+.

In following email complaint, they told me there is no warranty of scratched and breakage on lenses, these lens made of fiber, there are slight chances of breakage and tear and wear due to its material property. I don't think they served me right product or their value.