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[Resolved]  Titan Eye — Spectacles

I visited Titan Eye, Vashi, Navi Mumbai last week. I bought a pair of spectacles and for the lenses, i asked them to measure the power from my old pair of specs which I was already using and was comfortable with. They told me that their machine was not working so that cant check the power of my old lenses and asked me to get my eyes tested again at their centre. I followed that and asked them to mention the tested power on my bill, which they told can not be done and so agreed. I got my specs after a week and upon using those, I noticed lot of headache and pain in my eyes. I visited their store agin and asked them to check my old pair again and match with the new one. I was shocked when I was told that the power of my old specs was quite different from the new one. And it was mistake on their part but instead of feeling sorry for same, they kind of blasted back on me and told that It was my mistake as i might not have told them properly while my eyes were getting tested. Right now, after paying them the full amount in advance, I am struggling hard to get the real power lenses done. Their service is very poor and I would never like to visit their store again in future.
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  1 CommentShareTweet

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Hi,
On 17th April2012 I have bought a titan eye+ spec from the Titan eye+ store, 358/1 NSC Bose Road, Kolkata-47. At the time of selling the salesman suggested to go for the glass STP16ZW (worth Rs.2800), as this is one of the best and having lot of features like anti scratch, anti fog etc etc. So, I had chosen that glass only, so that I wont get suffer much for those things like scratch, fog etc.
I always use the spec very carefully, I use it only for office and always clean it as the instruction has been given to me. But from May'12 end I found very little scratches in my right glass only and by July it became a lot of small scratches in the right eye glass only. However, I know I always use the spec very carefully and clean regularly. Also I found the fog arises in the glass even I move from a temperature of 21 degree to 30 degree, which I even don’t get in my second low cost spec, bought from the local shop.

Now, last Sunday(29th July’12) I managed some time to go to that Titan eye+ store, NSC Bose Road, Kolkata-47. When I showed them those scratches, they also agreed that- its not a scratch like the spec fallen from somewhere or like it hit with the wall or somewhere. Still, they told clearly - they cant do anything, for any kind of scratches in the glass.

Now, my question is - you are selling the high cost glasses, assuring that would be anti scratch and etc, I also saw your advertisement of spec with lot of nails. But when I found some scratches automatically arise in my glass (dont know how) - you are not taking any liability and making excuses. Customer goes for the best product, so that they dont get suffer much. But what happened to me, is really not at all expected from a reputed brand name like this.


Subhajit Pal - [protected]

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    Titan Company Phone
    +91 80 6660 9000
    +91 80 6660 9028
    +91 43 4466 4199
    Titan Company Address
    3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
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