[Resolved] Titan Eye — Spectacles
I visited Titan Eye, Vashi, Navi Mumbai last week. I bought a pair of spectacles and for the lenses, i asked them to measure the power from my old pair of specs which I was already using and was comfortable with. They told me that their machine was not working so that cant check the power of my old lenses and asked me to get my eyes tested again at their centre. I followed that and asked them to mention the tested power on my bill, which they told can not be done and so agreed. I got my specs after a week and upon using those, I noticed lot of headache and pain in my eyes. I visited their store agin and asked them to check my old pair again and match with the new one. I was shocked when I was told that the power of my old specs was quite different from the new one. And it was mistake on their part but instead of feeling sorry for same, they kind of blasted back on me and told that It was my mistake as i might not have told them properly while my eyes were getting tested. Right now, after paying them the full amount in advance, I am struggling hard to get the real power lenses done. Their service is very poor and I would never like to visit their store again in future.
Complaint marked as Resolved Aug 14, 2020