[Resolved] Titan Showroom, Commercial Street Bangalore — Watch priced more

ANJUM FATHIMA

from Gurgaon, Haryana

Address:

Bangalore, Karnataka

Hi Sir,

I had bought a watch from TITAN SHOWROOM AT COMMERCIAL STREET BANGALORE..
I checked the same watch at other Titan showrooom.. Rs.4000 more was charged from me.. I have the bill also.. How can they have different pricing in different showrooms?

My email id is anjum.[protected]@gmail.com..
PLs reply immediately.. How can i get justice?

Thanking you..
Anjum

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Sep 6, 2018

Complaint marked as Resolved

Verified Support

Aug 02, 2018

Titan Company Customer Care's response Dear Anjum,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

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Comments

Vidya rai

from Bengaluru, Karnataka

I bought a Tommy Hilfiger watch from World of Titan Commercial Street worth or 10000 and to my surprise they watch use stop working by it's own.Its not been a year and its of no use since every now and then it stops.I went to the same shop and told them the same.To my surprise I was told that it has got Mechanism problem so I asked them to fix it instead of helping me they were asking me to go to another shop and it can be fixed and they were not willing to fix the watch.
In the first place if it was mechanism problem why did they sell it to me and took the money from me.
The problem is not yet sorted out.

Titan Company Customer Care's response, Aug 2, 2018

Verified Support

Dear Vidya,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.

Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-266-0123.

Sincerely,
Steve