[Resolved]  Titan Watch — Breaking of seconds are in the watch twice in 4 months

This is the mail I sent to Titan customer care which has generated no response till date.
TIN no-[protected]
I regret to state that I am extremely unhappy by the quality of one of your high end product watch which I bought in september 2009 and has already malfunctioned.I had bought your chrono watch model number - (9234SL02- A289- CLASQ) on[protected] from Ambady building Opp Shenoy's theatre MG Road , Ernakulam - 682035.The watch cost me 7000 Rs and all your websites claim it to be a premium brand.Ironically, the seconds arm of the watch came off and got stuck in the glass and hampered the normal working restricting other hands also from working. This happened on 02 Jan 10 and i reported the same to the dealer here mentioned above. The dealer took the watch and without asking me changed the machine of the chrono watch (which is the primary thing in the chrono watch) and when i asked for a reference no for changing or registered complaint he gave me nothing and said nothing was required.Also when i gave the watch there was no scratch on the glass that he did return me with on the glass front. I got the watch back on 10 jan 10 and today on 11 jan 10 morning the same second's arm has again come out.What to say more you can perhaps understand my dilemma to whether write to you, throw the watch or take it to the same irritating dealer for another repair (hoping like hell that it works).

I had a high opinion about your products and have been a customer of your brands for last 15 years.If we have such high end products of your defaulting and added with such exasperating dealers who can't attend there customer's requirements rather add to their greivances, then the signal that you send around is pretty bad.I am marking this mail to the website and various corporate blogs as well.Please take some action soon otherwise i will be forced to take the issue to a consumer court as well.

looking forward to hear from u soon.

thanks and regards

Lt Cdr Dhruv Dhakre
[protected]
Naval Base Kochi
kerala-682004