Tneb — excess payments

sir
i apply for new connection at the time of deposit new rule has arrived as per new rule consumer has to bear all the expenses for poll, line, meter. as per rule i have paid as per sanction but after a month they have again the tneb applied the same rule as it was earlier it this rule consumer need not to pay the amount for poll, line. and meter please advice us what to do i have given writen complaint s to get refund but the dont care for may case