[Resolved] Toshiba Ac — Inferior product with poor installation
Pl see my mail to Toshiba's service head. despite repeated reminders I have not got any reply. Pl help...
Dear Mr. Rehman,
I would like to bring your notice the stress & mental trauma I am going through ever since I bought Toshiba A/c from Shiva Air conditioning.
I bought Toshiba AC from Shiva Air conditioning in March 2009 after Mr. Jasbir from Shiva managed to convince me that he can provide excellent support both in terms of Installation, commissioning & post sales support. Once I made 100 % payment for the A/c, the real horrific experience started. The installation was done by one man team who did not seem to be very professional. No procedures were followed during the installation as laid down by Toshiba and clearly INDICATED IN service manuels. Since mine is a newly constructed site, the concealed piping was recently done. Shiva team did not bother to flush the pipes or check the electrical connections, instead simply installed the inner & outer units at their respective positions. When mechanic showed me the position where he wanted to install the outer unit, I was little concerned about the safety of the person who would be servicing the machine in future. But he told me that its company's problem & when
they are ready to service, I should not have any concern. After installation, he switched on the machine & showed me that inner unit is throwing the cool air. Despite my repeated requests, nobody from Shiva bothered to give me demo or do the commissioning. After few days itself I started having multiple problems, like water leaking from indoor unit, AC making noises even when it was switched OFF by remote, no cooling, sometimes excess cooling, sudden stopping, etc. I contacted complaint centre but in vain. Nobody came to my rescue & I had to follow up with Toshiba & finally a service mechanic came from Toshiba who was unable to resolve the problem in three visits. Finally he had asked Shiva y'day to get the cable between inner & outer units checked & replace if found defected. Mr. Jasbir from Shiva visited my home y'day only to tell me that he would take 100% advance before starting the job.
The experience I am having with Shiva & Toshiba has made me suffer both mentally & physically. This has impacted my health & my productivity at my office. Despite having invested more than 40, 000 INR on Toshiba AC, I am totally deprived of AC comfort & instead facing mental harassment & physical discomfort. I have 5 split units of Hitachi make 1.5 T capacities recently installed which are working perfectly. I decided on Toshiba in my master bedroom thinking that I will experience maximum comfort.
Since I trusted Toshiba & invested in its product, I would like Toshiba to solve my problem - directly or through dealer. I request Toshiba to immediately get my AC up & running else I will be forced to make Indians aware of the reality of this Japanese brand which provides inferior product & service in our country.
Please let me know if this needs to be brought to the attention of Toshiba's Top Management & I will make sure my plight reaches the right ears.
I hope my problem will get resolved soon without dragging me into "Company - Dealer" dispute.
Thanks for your help in advance,
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Aug 14, 2020Complaint marked as Resolved