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[Resolved]  Toshiba Ac — Inferior product with poor installation

Pl see my mail to Toshiba's service head. despite repeated reminders I have not got any reply. Pl help...
Dear Mr. Rehman,
I would like to bring your notice the stress & mental trauma I am going through ever since I bought Toshiba A/c from Shiva Air conditioning.
I bought Toshiba AC from Shiva Air conditioning in March 2009 after Mr. Jasbir from Shiva managed to convince me that he can provide excellent support both in terms of Installation, commissioning & post sales support. Once I made 100 % payment for the A/c, the real horrific experience started. The installation was done by one man team who did not seem to be very professional. No procedures were followed during the installation as laid down by Toshiba and clearly INDICATED IN service manuels. Since mine is a newly constructed site, the concealed piping was recently done. Shiva team did not bother to flush the pipes or check the electrical connections, instead simply installed the inner & outer units at their respective positions. When mechanic showed me the position where he wanted to install the outer unit, I was little concerned about the safety of the person who would be servicing the machine in future. But he told me that its company's problem & when
they are ready to service, I should not have any concern. After installation, he switched on the machine & showed me that inner unit is throwing the cool air. Despite my repeated requests, nobody from Shiva bothered to give me demo or do the commissioning. After few days itself I started having multiple problems, like water leaking from indoor unit, AC making noises even when it was switched OFF by remote, no cooling, sometimes excess cooling, sudden stopping, etc. I contacted complaint centre but in vain. Nobody came to my rescue & I had to follow up with Toshiba & finally a service mechanic came from Toshiba who was unable to resolve the problem in three visits. Finally he had asked Shiva y'day to get the cable between inner & outer units checked & replace if found defected. Mr. Jasbir from Shiva visited my home y'day only to tell me that he would take 100% advance before starting the job.
The experience I am having with Shiva & Toshiba has made me suffer both mentally & physically. This has impacted my health & my productivity at my office. Despite having invested more than 40, 000 INR on Toshiba AC, I am totally deprived of AC comfort & instead facing mental harassment & physical discomfort. I have 5 split units of Hitachi make 1.5 T capacities recently installed which are working perfectly. I decided on Toshiba in my master bedroom thinking that I will experience maximum comfort.
Since I trusted Toshiba & invested in its product, I would like Toshiba to solve my problem - directly or through dealer. I request Toshiba to immediately get my AC up & running else I will be forced to make Indians aware of the reality of this Japanese brand which provides inferior product & service in our country.
Please let me know if this needs to be brought to the attention of Toshiba's Top Management & I will make sure my plight reaches the right ears.
I hope my problem will get resolved soon without dragging me into "Company - Dealer" dispute.

Thanks for your help in advance,

Yours Sincerely,

Varun Gadhok
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Aug 14, 2020
Complaint marked as Resolved 
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Comments

I had Cabinet Factory Outlet Daytona Beach, FL (CFO) install new
cabinets in my kitchen and was very disappointed in their work and
the cabinets. The cost was approximately $5000. I can't speak for
other installations that CFO has done elsewhere, but I am totally
unhappy with the workmanship and the cabinets installed here.


For instance: base cabinets were not leveled; cabinet doors show open
joints; painted finishes were uneven; door finish under the paint was
not smooth in many cases; some doors were warped; some doors show the
beginning of cracking; caulk residue was present on the cabinet
finish at the few places where they caulked; paint mismatch on
spliced ceiling molding; and others.


The job was to be completed in Dec., 2013, but discrepancies are still
not corrected, Nov. 2014.


It took six months to get a factory rep. (Mr. Greg) Fane here. I got a
sinking feeling when the the Mr. Fane implied that I should accept
that the factory can only produce imperfectly finished products. He
mentioned a five foot rule: if you can't see it from five feet away,
it is not a problem in Tru-wood's eyes. Mr. Fane said he would
contact CFO with the problems he conceded. CFO said the Mr. Fane
never contacted them so we are now in limbo because the Mr. Fane does
not return calls and CFO has not initiated any contact in the past
month or longer.


Anyone can mess up, but the seeming inability and/or desire to correct the
problem is very disturbing and frustrating to me.


View this YouTube video and judge for your self.
http://youtu.be/YGkQ1LyebPo

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