Toshiba — Malfunctioning of Refrigerator

Address:

North West Delhi, Delhi

I purchased TOSHIBA refrigerator from M/s Vijay Sales, Janak Puri vide sale invoice no. 73-DJK08-0SIAO40, whose code no. is GRM53UDSX, item name TOSHIBA REF. GRM53UD Silky grey on 6th Aug' 10. During the warranty period it started malfunctioning from May 2011. I registered many complaints with the Service centre managed by M/s Instant Care situated at J-4/ 19 A Rajouri Garden, N. Delhi- 27. Lastly after many assurances the refrigerator could not be set right. Accordingly, M/s Instant Care assured me that they will carry this refrigerator at their service centre and in lieu of that the service centre provided me a Stand By refrigerator. But this fridge was of no use except a box. After 15 days they returned my original refrigerator and assured me to get it replaced the earliest possible in the month of Aug'2011. It is a matter of regret that I could not get a positive response except the assurances.
It is further unfortunate that Regional Manager gives me the reply for my calls that shortly the approval will come for the replacement. I have an SMS record for this conversation with the Regional Manager.
I may be helped out of this agony at the earliest possible.
Siddhant Saggar
C 71 Jiwan Niketan,
N.Delhi- 110087.
Mob.:[protected]
15.9.2011